Wawanesa Insurance Reviews 

They are rude, slow, no compassion, have to submit paperwork over and over before they say they receive it. Treat you like your stupid, and beneath them. Will tell everyone how awful this place is.

Pitiful experience with this insurer and worse. Hub insurance, Grand Prairie Alberta. I have not dealt with these people for years because of their constant mistakes with no decent they made a change to an insurance policy and have neglected to send me any kind of information. I then got a email of a letter written on December 2 from Winnipeg. They told me they were going to money and won’t give you any back. I would look really far and wide for a new insurance company before I would use Hub Insurance that told me they were going to foreclose insurance. Two days of talking to several people on the telephone that have insurance and nobody knows what the hell is going on because everybody is new. I quit dealing with these people years because they could never get anything right and it seems like they’ve gotten worse.

I tried to appeal an insurance decision 5x they wouldn't even return my calls. I will never choose wawanesa again. What good is insurance if u aren't insured for what they stated?

Wawanesa has delayed my fire claim for my home burning down in a wildfire for months now. They say the check is in the mail. What a farce. I paid very high premiums with this company and have been fighting them ever since. Had to hire a lawyer. Stay away if possible from this company.

The adjusters don't give a proper loss description when they dispatch assignments to their contractors and they really need to get rid of reviewer Bonnie Buker!! You'd think she owned Wawanesa and all the money was for her. She's miserable and causes so many delays in claims moving forward and members getting their homes back in order. Wawanesa needs to re-evaluate the quality of service they are providing their members and PPNs.

This is one of the most fraudulent insurance companies I have ever dealt with. Had a water main break 3 years ago and had the worst service ever to get it fixed. Majority of the repair costs came from out of pocket because they said there wasn’t any money to cover certain issues. I just had my policy go up almost $100 a month and no one can explain why when asked. I finally shopped around and found a different company with the same policy coverage for 1/3 the price. I am so done with this company, I should have shopped around sooner. No telling how much money I wasted just giving it away to this company.

I was with Wawanesa for over 10 years and absolutely hated it. Their customer service is generally terrible and they don't accept responsibility for anything, even if they've made a mistake. I needed a letter of no claim and it took them almost a month to sort everything out while I called weekly and even had my brokerage helping me. They are predatory and treat their customers terribly.

Increased my car insurance $20 dollars a month for NO REASON!!! I AM NOT HAPPY!! The question is why??

My broker PC, set me up with Wawanesa Insurance for home and auto last year. They decided to drop Wawanesa and were doing a transfer to Aviva. I called PC in June and told them I did not want anything to do with Aviva because of a lawsuit with them and said I was going to stay with Wawanesa. I called them and they confirmed that since I was being loyal, they could transfer my policy to a broker, I just had to have the broker send in the transfer paper. I found a new Wawanesa broker, Ron Johnson Orillia and spoke to them. They sent in the paperwork to Wawanesa and were denied. I called Wawanesa and started a complaint to resolve the issue. Wawanesa sent Ron Johnson Insurance a confirmation that loyal was the only reason for exception but then nothing got resolved. Ron Johnson tried to sell me a new policy, requiring all sorts of stuff that I am not physical capable of putting together and has not completed the transfer. I am being discriminated against even though I am asking for something that both parties agree is possible. I want my existing Wawanesa policies to renewal under a new broker as promised before it gets cut off.

Scammers and fraud insurance company. You will not get claim, and if you do not have car they will not cancel policy and keep on charging and never return your money.
They are thieves.
Also they are very expensive, before confirming check online and you will get half WAWANESA quote and better service.
Fraud and scammers and thieves.
Do not trust them.

garbage company overdrew my account twice, then just pointed to the policy after failing to tell me correctly the scheduling. took no accountability, find a better insurance company.

Six weeks ago we had a massive storm with hail damage. Water in the house. HORRIBLE customer service. They will not call you back or return an email unless you pester them. Wawanesa initially denied the claim after three weeks stating there was no hail on the day of the event (really?!). I provided proof of hail. I had to escalate the claim. They continue to fight it. They are now sending a contractor out to try and prove the roof has issues that are related to maintenance and not hail. What they don't know is that I have the roof inspected annually and serviced as we live in are area known as hail alley and pay a serious premium on our policy for that. 23 years with these guys and that is how I get treated. NEVER EVER use Wawanesa. Even the contractors we had out said Wawanesa won't cover anything. His last words to me were "good luck".

You cannot reach these people! I work the same hours they do! There is just no help! And just like all Insurance Companies in Alberta, they have jacked up their rates because the Premier is a Trump supporter.
Do not insure here! Insure out of Alberta if possible! Moving would be better.

I have been a customer of Wawanesa about 13 years. Last year there was a fire smoke and water damage in my unit had a great claims broker. Then in March 2025 my payments doubled ask my policy broker why she said my claim wasn't closed. Not my problem. Now I am looking for answer . I don't trust her. My policy is going up and down there is no consistency since 2020.

Absolute worst customer experience I have ever dealt with. No calls back when was told over and over. 3 months and not a thing has been fixed in my house. Suggest pay more go elsewhere. Anywhere. At this point better to have no insurance save the money. We had a violent home invasion and 3 moths later still don't have a locking door. I don't recommend this insurance company at all.

Was in an accident in the winter and needed major repairs. It took over a week to look at my car and I kept getting the run around from my agent. They even delivered my car to the body shop without the keys to the and made me drive to get them. The agent I had was absolutely terrible, never updated me and eventually ended up passing me off to someone else. I ran out of rental coverage with all the delays and had to pay for one out of pocket for almost a week. They don't care one bit and clearly all hate their jobs. Please use ANY other company than these idiots

NEVER USE WAWANESA INSURANCE OR YOU WILL WANT TO CRY FOREVER...

I would never recommend this dishonest company WAWANESA MUTUAL INSURANCE. This Company is a perverse company that abuses its customers' good faith. They use dishonest employees, like this agent, Steph Rodrigues, an expert at denying claims. She surrounds herself with corrupt investigators and devalues your case by denying it or offering you less than it's worth.
This agent is the most corrurpt at Wawanesa, and beware; she'll do anything to avoid paying you.
She has a lot of power in the company and keeps her word. She saves them a lot of money by denying them with lies and intimidation.

This agent stole my first claim, even though it's been four years and I'm still suffering and haven't recovered. She lied, and my car hasn't been fixed.
In 2025, I had another claim, and this Agent sent me to investigate. Since she couldn't steal from me, she offered me half the price of my car claim . And when I didn't get it, she threatened me.
But this time I'm prepared. I have a good lawyers on my side.
If you do not have money to pay the lawyer, Please use free lawyer ( LEGAL AID OR Community Legal Clinic
PLEASE DO NOT PERMIT THAT THIS INSURANCE DENIED YOUR RIGHT.
ONE TIME THIS WAWANESA INSURANCE ABUSED OF MINE BECAUSE I DO NOT KNOW THE LAW,
NEVER MORE PERMIT THIS IN MY LIFE ANYMORE

How can Wawanesa use this agent, Steph Rodrigues, who is so dishonest with customers, and I can't even appeal to the manager? She controls everything at will.

Rights
Who defends the rights of clients when this insurance company abuses them and disrespects their rights?
We need to unite and march against Wawanesa Insurance for dishonesty. Maybe our voices will be heard.
I'm going to create a Facebook page so everyone can post their complaints and see if the government investigates these corrupt WAWANESA insurance companies.

Extremely dissatisfied with Wawanesa Insurance for a BS reason after they rejected the only claim I've made in my many years of being a loyal customer. I reccommend staying away from Wawanesa for all your insurance needs. I will be doing the same.

I’ve been a claims-free Wawanesa home insurance customer for 13 years. We recently reached out for a quote to add additional insurance to our property for construction of a legal secondary unit, built under an owner-builder authorization through BC Housing. After much back and forth about the project plan, Wawanesa not only decided to not provide us a policy update for the build, they decided they “are no longer interested in insuring our property due to the liability risk” and cancelled our existing home insurance property within our existing term - all based on a hypothetical project we haven’t even started! Absolutely ruthless; just looking for a way to drop a long-time client with claims-free discounts. Never again will I use this company.