Wave Reviews 

Firstly the call was responded too, very quickly unlike certain other water supply companies I have to liaise with.
Secondly, the Customer Service Adviser not only dealt with the issue I wanted to discuss very easily, but also went 'the extra mile' whilst talking with me and spotted another issue on the account that needed to be resolved and actioned it.

Joanne was so helpful. Reviewing my account was a breeze. I was completely satisfied with my support and the customer service was excellent.

The call I made was answered quickly, the agent was very friendly and helpful and knew exactly how to handle my request. I left the call feeling like a valued customer, well done .

The lady who provided support to me gave the best customer experience I have ever received.

I reached out to Wave to provide moving in information to Wave (the online form for some reason wasn`t reaching Wave so I was advised to call). Andy was extra helpful and exceeded my expectations. I had 4 properties on my list to deal with and Andy helped with all of them actually doing some research for all of them and setting up new accounts with loads of information to be added to the system. Andy deserves a cookie from us! Thank you.

Amazing customer service

Fiona telephoned me yesterday and we had a long discussion about my Wave water bilI. Although we did not agree on several points we have reached a compromise and I have accepted a compensation figure to be written off my next bill.
I am still concerned that the water meter is still underwater and I cannot verify the readings and my latest bill is estimated.
Fiona treated me with respect throughout, and listened to my complaint.

We were sent a huge incorrect £4K water bill for our CIC, despite never missing a payment etc. It took so much sorting out and thanks to one of the best costomer service employees i have ever come across (Simon, from wave warer) the whole issue was taken out of my hands while Simon dealt with it. He went above and beyond to take the worry and stress away from me, spent hours going through water readings, contacting various departments and kept me informed of everything that was happening weekly via phone and email. In a world of non-existing good customer service, Simon is a shining example of what proper customer service is, hes an absolute legend and wave water are extremely lucky to have him.

I had a query that was resolved very quickly.

Wave are dealing with our leak allowance application and have been very helpful and communicative. We have dealt with Caroline, Angela and Ros.

Great online service, sorted my queries and request very quickly to get my bills added to my online portal. Thank you Mike

John dealt with the query and resolved providing an additional goodwill credit - thank you John.
Supported also by Emma the online chat advisor who also provided great customer service.

I spoke to Lyndsey who was very helpful, friendly and great to work with. It didn't take long to fix the issue that I had and I'm grateful for her help. I wish more people at the end of the phone were like her!

Very friendly and thorough customer service with helping me to register our business account

A clear English speaking operative who had clear diction, pitch and tone in voice and was extremely helpful

Lyndsay who dealt with my concerns was brilliant and really made the experience a pleasure.

Barry was brilliant sorted out things I thought would be a problem quickly and no fuss . Thanks Barry
Even called me to tell me everything sorted. If only more companies were like this

Excellent response to my query, dealt with speedily and without complications. Makes a change to have a good experience with a utility company

No option to contact Wave by phone, online chat worked ok but very slow, took 42 minutes to resolve a simple request to refund overpayment and change direct debit