Watch-Parts-Plaza Reviews 24

TrustScore 2.5 out of 5

2.5

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Company details

  1. Watch Store

Information provided by various external sources

Want to order original watch parts online? Order replacement parts for your watch, like watch straps, in our online-shop! We supply watch bands and watch parts


Contact info

2.5

Poor

TrustScore 2.5 out of 5

24 reviews

5-star
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Rated 1 out of 5 stars

No service at all

After I asked about the status of my already delayed order, it was canceled. What would have happened if I hadn't asked? Then I would still be waiting and would not automatically get my money refunded? Unbelievably bad service.

27 September 2024
Unprompted review
Rated 2 out of 5 stars

Very poor communication and customer…

Very poor communication and customer support. It took nearly 5 weeks to deliver my replacement watch strap. Shortly after placing the order I received two delivery tracker numbers but neither of these worked, I requested delivery information using their chat line together with various emails none of these were responded to until after the strap was delivered. They stated the lack of response was because they were on holiday, however my requests for information started before their notification of going on holiday was put on the web page. They offered no apology or reason for the tracker numbers not working nor for the late delivery. To balance this comment the item was OK and I received it (eventually).

Reply to response :-
: 5 weeks was from date of placing order. : You did not keep me informed at all, that is absolutely not true. Your first communication was after the item was delivered when you asked me for feedback, both tracker numbers provided did not work.

16 August 2022
Unprompted review
Watch-Parts-Plaza logo

Reply from Watch-Parts-Plaza

Hello,

The shipment was delayed due to a problem with DHL.
This was solved in a week.

The parcel was shipped on 21 July and you received it on 15 August.
This means it took more than 3 weeks to arrive, not 5 weeks.

We kept you updated, only not during our vacation, as mentioned on the website.

Kind regards,

Rated 5 out of 5 stars

Parts were exactly as described

Parts were exactly as described, quality/condition is perfect; company is easy to deal with, quick to respond to any e-mails, fast and efficient - I will be doing business with these folks again.

15 December 2017
Unprompted review
Rated 5 out of 5 stars

Good source for Seiko parts

Found the website through a search engine looking for a part for my anniversary edition Seiko watch. They were one of the only websites that had the part. Price was reasonable, website had favorable reviews, no complaints. Would recommend.

10 December 2017
Unprompted review
Rated 5 out of 5 stars

Excellent seller!

Products are exactly as described and delivered internationally reliably and quickly; I could not be happier!

9 December 2017
Unprompted review
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