Started off ok but since I placed the order, they have been difficult to contact. The confirmation of order and other emails have been 'no reply'. Order No 11640164 They have still not informed me... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Arrived well packaged and perfectly on time. I p3aid the extra for the gift wrapping and wasn't disappointed.. The only real issue was that I ordered two gift wrapped items and there was nothing to i... See more
Company replied
Nice-looking watch, delivered (eventually) when they promised. I was surprised, buying from a ".co.uk" address, that it was shipped from Holland and took a full ten days to arrive. I should have don... See more
Company replied
Easy to find the right strap for my particular watch. Took several days longer to arrive than initially advised but that may be down to the postal services. No fuss about import duties etc which was g... See more
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Company details
Written by the company
Order your watches quickly and securely at Watch.co.uk. Everything on stock, fast delivery throughout The United Kingdom. Official dealer of all offered brands.
Contact info
Willebrordusstraat 16, 3037 TR, Rotterdam, Netherlands
- https://www.watch.co.uk/contact/contact-form/
- www.watch.co.uk
4.3
Excellent
372 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from watch.co.uk
Dear Theo,
Thank you for your kind review! We're delighted to hear that you found our description accurate and that your order arrived quickly.
We appreciate your support and hope to see you again soon!
Best regards,
The Watch.co.uk Team
I ordered the incorrect strap-My order…
I ordered the incorrect strap-My order was cancelled without any hassle and the customer service rep Paula was very helpful in every way.
I re-ordered the correct strap and I will be back in the near future to shop again !
10 March 2025
Unprompted review
Reply from watch.co.uk
Dear Jim,
Thank you for your kind words! We're glad to hear that your experience with our customer service was smooth and hassle-free. Paula will be delighted to know she was able to assist you.
We appreciate your trust in us and are happy you found the correct strap. We look forward to welcoming you back again soon!
Best regards,
The Watch.co.uk Team
Mondaine watch strap
I ordered a replacement Mondaine watch strap and strap tool. Took a week to arrive. I received someone else’s order. Coincidentally it was the same watch strap but no strap tool. They didn’t respond to my email of complaint. When I phoned they were very obliging and refunded for the tool. The strap is fine.
27 February 2025
Unprompted review
Reply from watch.co.uk
Dear Susan,
Thank you for sharing your experience with us. We sincerely regret the mix-up with your order and the delay in responding to your email. Our goal is always to provide a smooth and efficient service, and we are truly sorry that this was not the case for you.
We are glad that the matter was resolved and that you are happy with the watch strap, but we fully understand that the situation should have been handled better from the start. Your feedback is invaluable, and we will use it to improve our service.
If there is anything else we can assist you with, please do not hesitate to reach out.
Best regards,
Watch.co.uk Team
I ordered
I ordered. The parts arrived, fit perfectly. Good price and quick delivery, will certainly be using again
13 February 2025
Unprompted review
Reply from watch.co.uk
Thank you for your excellent review!
We’re glad to hear that the parts fit perfectly and that you were satisfied with the price and quick delivery. It’s wonderful to know you plan to shop with us again!
Should you need any further assistance, feel free to reach out.
Best regards,
Watch.co.uk Team
Wrist bracelet for my tissot…
Wrist bracelet for my tissot seamaster1000 was perfect fit from rubber one i ordered metallic looks stunning. Prices was best at this website and had options to choose wich bracelet i want . Obviously it's original.
22 February 2025
Unprompted review
Reply from watch.co.uk
Hi Linas,
Thank you so much for your fantastic review!
We’re thrilled to hear that the metal bracelet for your Tissot Seamaster 1000 was the perfect fit and that you’re happy with the look and quality. We're glad you appreciated the variety of options and our competitive prices.
If you ever need anything else, feel free to reach out.
Best regards,
Watch.co.uk Team
Excellent service
Excellent service. Received two extra watch straps, with fitting tool. Really good quality. And a good price. Happy with my purchase.
24 February 2025
Unprompted review
Reply from watch.co.uk
Thank you so much for your kind words! We're thrilled to hear that you’re happy with your purchase and that you appreciated the extra watch straps and fitting tool. Providing quality products and great service is our top priority. If you have any questions or need further assistance, feel free to reach out. Enjoy your new watch! Kind Regards, Team Watch.co.uk
New watch strap…
I received my watch strap and tool,earlier than my email said, great!
The strap was exactly what I wanted and a tool to replace it.
The service was excellent.
17 February 2025
Unprompted review
Reply from watch.co.uk
Dear Graham,
Thank you for your wonderful review! We're delighted to hear that your watch strap and tool arrived even earlier than expected and that everything was exactly as you wanted.
It's great to know that you had an excellent experience with our service. Your satisfaction means a lot to us, and we truly appreciate your support.
If you ever need anything else, don't hesitate to reach out. Enjoy your new strap!
Best regards,
The Watch.co.uk Team
Missing item, poor quality.
It arrived earlier than expected, hence the two stars. However, the product was faulty as it broke when I installed it. The leather fell apart almost immediately as I put it on my wrist. One item was not included although it was listed on the invoice as checked for quality. I have contacted customer services looking for replacement items, but haven't received a reply yet. Looking through some of the reviews I expect that to be an issue too. Might have just been unlucky. I will keep my fingers crossed.
14 February 2025
Unprompted review
Reply from watch.co.uk
Good day,
Thank you for your feedback. I’m sorry to hear about the issues you encountered with your order. We strive for quality, and it's disappointing to learn that the product did not meet your expectations.
I understand your frustration regarding the missing item and the delay in customer service response. Please know that your concerns are important to us, and I will ensure that your request for a replacement is prioritized.
We appreciate your patience and hope to resolve this for you soon. If you have any further questions or need assistance, feel free to reach out. Kind Regards, Team Watch.co.uk
Reply from watch.co.uk
Thank you for your positive review! We're glad to hear that you received exactly what you ordered. If you need anything else, feel free to reach out. Happy to help! Kind Regards, Team Watch.co.uk
Fantastic selection and speedy service
Fantastic selection and speedy service! I have purchased timepieces from this store several times and the quality and service is consistent. They have a tremendous selection of timepieces not found in the US.
6 February 2025
Unprompted review
Reply from watch.co.uk
Hi Alex,
Thank you for your kind words! 😊 We're thrilled to hear that you've had such a positive experience with us and that you appreciate our selection and service. It means a lot to us that you keep coming back!
If you ever need anything, don’t hesitate to reach out. Enjoy your new timepieces, and we look forward to serving you again in the future!
Best regards,
The Watch.co.uk Team ⌚
Brilliant company
Brilliant company, Bracelet strap broke on my Hugo Boss watch, got quoted £175 on the high street for a new one.
Watch.co.uk £80.00 delivered brand new.
5 stars ***** fantastic, one happy customer 👍👍👍👍👍
5 February 2025
Unprompted review
Reply from watch.co.uk
Dear Mark,
Thank you so much for your wonderful feedback! 😊 We are absolutely thrilled to hear about your positive experience with Watch.co.uk. It's fantastic to know that you found such great value in replacing the bracelet strap for your Hugo Boss watch, and we're delighted to have been able to offer you a more affordable solution without compromising on quality.
Your kind words and 5-star rating truly mean the world to us. We are grateful to have you as a customer and are always here to help you with any future watch needs.
Thanks again for choosing Watch.co.uk – we look forward to serving you again soon! 👍
Best regards,
The Watch.co.uk Team
Nice product, courier takes an age
The product, Lorus, is a trusted make. I found Watch.co.uk to have the model I required. No problem with the watch and the strap fitting service. My only gripe, and I believe it should be directed with the courier company, is that there appears to be a time lag from Watch.co.uk to the courier to deliver.
3 February 2025
Unprompted review
Reply from watch.co.uk
Thank you for your feedback! We're glad to hear that you're satisfied with your Lorus watch and our strap fitting service. We appreciate your patience regarding the delivery time and understand how important it is to receive your items promptly. We will pass your comments along to our courier team to help improve their service. If you have any further concerns, feel free to reach out! Kind Regards, Team Watch.co.uk
exactly as ordered and delivered as…
exactly as ordered and delivered as expected. no issues
14 January 2025
Unprompted review
Reply from watch.co.uk
Hi Eamonn,
Thank you so much for your kind review! We're thrilled to hear that everything went exactly as ordered and delivered as expected, with no issues.
Your satisfaction means the world to us, and we hope to serve you again in the future.
Have a fantastic day!
Customer Service Team Watch.co.uk
Thrilled that I found your store!!!
I have a number of older Swatch watches, including my favorite, the Stellassa. I was able to replace the battery but the watch band was pretty beat up. After an extensive search, I found it on Watch.co.uk!!! I ordered it and it arrived exactly when it was promised. I now have a practically brand new watch that I love. Thank you so much for stocking this item. I'm totally thrilled and now know where to look when I need similar items!
3 January 2025
Unprompted review
Reply from watch.co.uk
Thank you for your wonderful review! We're so glad to hear that you found the replacement band for your Stellassa and that it arrived on time. It’s fantastic to know that your watch feels practically brand new again! We appreciate your kind words and look forward to helping you with any future needs. Enjoy wearing your beautiful watch! Kind Regards, Team Watch.co.uk
Great website with huge selection
Great website with huge selection . Easy to order with speedy delivery .
13 January 2025
Unprompted review
Reply from watch.co.uk
Dear Doug,
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed our website, found it easy to place your order, and were pleased with the speedy delivery.
Your satisfaction is our top priority, and it’s always rewarding to know when we’ve hit the mark. If there’s anything else we can do to make your experience even better, don’t hesitate to let us know!
We look forward to serving you again soon.
Best regards,
Watch.co.uk Customer Service Team
I received wrong item then I called…
I received wrong item then I called their UK number to let them know about it their customer service was not as good as UK companies tbh they were kind of do not care my problem so They informed me a return barcod to drop off which did not work in the shop anyway I called them also I sent an email as well I had a customer service staff yesterday who did not care at all.
I am still waiting to get right return barcode to send item back then I can start searching my son’s birthday present if I get my money back ????? 🤔 not sure
15 January 2025
Unprompted review
Reply from watch.co.uk
Dear Serpil Senturk
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and would like to extend our sincerest apologies for the inconvenience caused by the incorrect item and the challenges with the return process.
At Watch.co.uk, we strive to provide the best service to all our customers, but we are human, and unfortunately, mistakes can occasionally happen, such as a mislabelled item going unnoticed. We deeply regret that this has impacted your experience with us.
It’s especially disappointing to hear that you were not satisfied with the assistance you received from our team, as we always aim to be attentive and supportive. Please rest assured that we are reviewing this internally to ensure we can do better in the future.
We have already escalated the matter of your return barcode and will ensure you receive the correct one promptly. Once we have resolved this, we hope to process your return quickly so you can find the perfect birthday present for your son.
Thank you again for your feedback. It helps us learn and improve. If there’s anything else we can do for you, please don’t hesitate to let us know.
Your Service Team Wath.co.uk
Dear All,
Dear All,
The speed I received the watch, ordered on Thursday 9/1/25, received on Saturday the 11/1/25 around 14.00.
Many thanks to all involved at Watchco and a Happy New Year.
Price wise Watchco was also 1 of the cheapest sellers.
Thank you.
G.W.
P.S The packaging was excellent 👌 and almost gift wrapped 🎁.
11 January 2025
Unprompted review
Reply from watch.co.uk
Thank you very much for your great review! We are happy to hear that you received your watch so quickly and that you are satisfied with the price and packaging. We do our best to provide the best service to our customers, and your positive feedback means a lot to us.
We wish you a Happy New Year and hope to welcome you again in the future!
Yours sincerely, Team Watch.co.uk
Very Pleased
Very user friendly website. Multiple options of my required item. Fast delivery.
8 January 2025
Unprompted review
Reply from watch.co.uk
Thank you for your positive review! We are happy to hear that you are satisfied with our user-friendly website, the wide choice and the fast delivery. We hope to be of service to you again in the future! Kind Regards, Team Watch.co.uk
Replacement strap for Citizen eco watch
Replacement original leather strap for my Citizen watch and tool arrived in good order. Exactly as described and excellent quality. Easy website to navigate and prices reasonable.
2 January 2025
Unprompted review
Reply from watch.co.uk
Thank you for the wonderful review! We’re so pleased to hear that you found our quality to be excellent. We look forward to serving you again! Kind Regars, Team Watch.co.uk
I must admit I was a bit sceptical…
I must admit I was a bit sceptical about ordering from an watch dealer outside the UK after having a really bad experience with another non UK seller. After reading reviews I decided to order and was not disappointed. Watch arrived quickly and am pleased with the purchase
28 December 2024
Unprompted review
Reply from watch.co.uk
Good afternoon,
Thank you very much for your positive review! We are happy to hear that you ultimately chose us and that we gave you a good experience with us :) We hope you enjoy your purchase for a long time and look forward to having you back with us. Kind Regards, Team Watch.co.uk
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