Wallspace UK Reviews 

210
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent craftsmanship of the wooden frames and note that the delivery service is exceptionally fast, punctual, and reliable. People also find the online ordering process straightforward and appreciate the careful packaging that ensures items arrive safely at their final destination. Some reviewers were not happy with occasional transit problems, noting that a few items arrived damaged or featured scratched protective perspex sheets. A few other people also felt that certain frame designs felt a bit flimsy or came with reflective glass that negatively affected the overall visual appeal.

What people talk about most

Quality

Clients share positive opinions on quality, frequently highlighting that products are well made with proper... See more

Service

Customers consistently note positive experiences with service, highlighting fast delivery, secure packaging,... See more

Order

Users describe positive interactions with order, highlighting that the process is straightforward and quick.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well-made wooden frame that fitted my picture perfectly. I had originally paid about a third of the price on Amazon but the frame turned up broken as it was very shoddily made, I found the Wallspace w... See more

Rated 5 out of 5 stars

I used to be a framer and struggle with the quality of a lot of shop bought frames when I can't justify the cost of bespoke framing. Well, Wall space is the solution brilliant quality, speedy deliver... See more

Rated 5 out of 5 stars

I ordered 2 A3 frames with glass & mounts, and 4 A2 poster frames with perspex. I'm happy with all the frames. I did have an issue with the perspex on 2 of the A2 frames (visible scratches). I raised... See more

Rated 5 out of 5 stars

Ordering made simple. Great quality products. Sent out in a timely manner. The picture frame I ordered was a good quality decent wooden frame. I would thoroughly recommend wallspace. Was... See more


Company details

Information provided by various external sources

Buy quality wooden photo frames from one of the UK's leading manufacturers. Black Frames, White Frames, Solid Oak Frames - Whatever it is your framing, we're sure to have a frame that suits your needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

210 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(210)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality frames

Very happy with my order - needed some help with a few queries on sizes & was given sound advice. As always delivery was prompt and frames well protected. No hesitation in recommending Wallspace.

14 December 2024
Unprompted review
Rated 5 out of 5 stars

Great service, great frames.

Been buying picture frames and mounts from Wallspace for a few years now, and never once been disappointed in any way. Service is great. Staff in the shop and at the end of the phone are really friendly and helpful. The frames and mounts are well made, attractive and very reasonably priced compared with other retailers. Delivery of online orders is speedy, with frames being well packed to avoid damage. I would thoroughly recommend Wallspace, and indeed have done many times.

10 December 2024
Unprompted review
Rated 5 out of 5 stars

GREAT FRAMES

I thought these frames were great for the price-point
They arrived promptly and well packaged and fit the prints perfectly. I will order from Wallspace again.

15 December 2024
Unprompted review
Rated 5 out of 5 stars

Great Wallspace

Wallspace have lovely, well made frames. I have ordered quite a few over the past couple of years and have never been disappointed.
The ordering process is easy, with wide choice, and the frames arrive pretty quickly. Great company.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Good quality, good service.

I wanted a couple of simple black frames, with real glass, for mounting some prints. I ordered from Wallspace and they arrived promptly. The frames are real wood, well made with tight corner joints. I am extremely pleased with the quality and would definitely buy again.

22 October 2024
Unprompted review
Rated 5 out of 5 stars

Solid Oak Replacement frame

The cheap picture wire holding a picture frame with a set of wedding photos suddenly snapped and the frame disintegrated! I took some measurements and ordered a replacement oak frame from Wallspace which arrived very quickly with a back board and Perspex sheet. Apparently the size was too large for a glass one to be supplied but that didn't matter as I planned to reuse the original glass sheet and was pleased not to have to dispose of it. The old frame is a big improvement on the plastic/foam Chinese original. The old glass and mounting board fitted perfectly, so I reused them. I'm very pleased with the quality of the frame and with the efficient bespoke service. Recommended.

30 September 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

I broke the glass in one of the frames I purchased.
I sent an email to purchase a piece of glass and in no time at all I received a reply from Michelle. She was so helpful and her customer service was excellent. As I don’t live far from the Cam store, I went straight over. The glass was already packed for me. It was so nice to receive great customer service. Also supporting our local shops 😊

Amanda Holley

5 August 2024
Unprompted review
Rated 5 out of 5 stars

What a brilliant company!

Visited today for an A2 oak frame and mount for a piece of original artwork. No frames ready made up so Toby got the workshop to make one up specially and he cut a custom mount while that was happening. Five minutes later it was all done…incredible service and quality product. It’s brilliant to find a true specialist company in the area.
Happy with the cost too.
Recommend 10/10

2 July 2024
Unprompted review
Rated 1 out of 5 stars

Substandard frame, shoddy work & cheating on wood

Ordered a custom-made frame. When it arrived more than a week later it was astonishingly bad. The wood was of the cheapest possible quality you could imagine.

Next, its width x depth were supposed to be 21x36mm but what was actually delivered was 33mm in depth and the width was just under 20mm in the front and 13mm in the back!

And to make matters worse it was badly put together, with a gap at a corner, and staples misplaced.

The only good about the experience was the full refund I received after I returned that rubbish back. Thankfully I had kept the box it arrived.

If you make the mistake to order from them, do measure what you received! I would not be surprised if they make a habit of cheating on wood.

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent, great product and great service.

I have just received my first frame from Wall Space, it was delivered very quickly and the frame is really nice quality, I am very happy.

I have just placed an order for two more frames from Wall Space and plan to order more in the future to create a gallery wall and also for pictures to go in other areas of the house.

The service and product received from Wall Space has been excellent and I can highly recommend them to anyone.

Many thanks Wall Space for the great service, I look forward to ordering again.

9 April 2024
Unprompted review
Rated 5 out of 5 stars

Quality product and excellent customer service

First time I have ordered and will definitely order again! Easy to navigate website, available to answer any questions on telephone, fast/well packaged delivery and most important quality/competitively priced product. Nothing not to like! Highly recommend
🌟🌟🌟🌟🌟

26 February 2024
Unprompted review
Rated 5 out of 5 stars

Quality custom made frame

Really attentive to my requests, extremely speedy custom made frame sent very swiftly too. Very friendly helpful service on the phone too. The frames are really well made and exactly as described and UK made. I am delighted. Thank you!

2 February 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look