Wow! Libbie is a superstar! Not often you can say dealing with insurance claims is straightfoward, informative and actually a pleasure. However, Libbie at Waggel has been incredibly patient, knowledge... See more
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My dog requires a scale and polish. Received an estimate from the Vets and submitted a pre-authorisation claim online. Easy to complete. Provided a brief history of previous dental check-ups. The fol... See more
I have made my first claim for my 15 year old cat after having had to take her to an out of hour emergency vet, because she suffered from sudden blindness . It took a lot longer than expected for tha... See more
We had to make a claim for our dog Olly they walked us through everything nothing too much trouble lovely people to talk to as you would expect will renew next year thank you all so much
Company details
About Waggel
Written by the company
Less stress, more love.
At Waggel, we’re just as obsessed with pets as you are - and we understand better than anyone why you want the best for them. That’s why we created a pet insurance policy that’s simple, clear and packed with everything your pet might need (and then some). No sneaky surprises, no confusing jargon - just one Lifetime policy that’s got your back from puppyhood to your pet’s golden years.
Our Lifetime pet insurance covers the big stuff like dental care, cancer and diabetes. But it’s not just about the policies. It’s about you and your pet feeling safe and supported every step of the way.
With over 15 years of insurance experience under our belts, we’re here to make sure you’re always in good hands with a personally assigned UK-based vet nurse to help manage your claims. This means you’ll never be left on hold for hours and can wave goodbye to mountains of paperwork.
Why Waggel?
We’re here to take the hassle out of pet insurance. No endless options, just one simple Lifetime policy that you can customise to fit your budget and needs. Here’s what sets us apart:
- One policy, endless love. Our Lifetime policy covers a range of conditions and costs, from dental care to cancer.
- No surprises, just clarity. Transparent pricing, easy-to-understand policy wording and a smooth claims process.
- Your pet’s personal cheerleaders. You’ll have a dedicated claims handler with you every step of the way - because we know how important it is to feel supported when you need it most.
- Giving back. We partner with charities to support dogs and cats in need because there’s nothing better than spreading the love.
Contact info
1st Floor, 5 St Helen's Pl, London, EC3A 6AB, London, United Kingdom
- www.waggel.co.uk
4.5
Excellent
14K reviews
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Straightforward and easy to use
Straightforward and easy to use. You offered what we were looking for.
2 August 2026
Very easy to find the information I…
Very easy to find the information I required to make a decision + easy to setup the required insurance + they keep you informed afterwards
1 August 2026
So quick and easy to make a claim.
So quick and easy to make a claim.
Refund made promptly
Very happy with Waggel pet insurance, just added another puppy
1 August 2026
Lots of information provided for the…
Lots of information provided for the process of making the choice of which insurance to use. Pricing and coverage was much better than most.
8 August 2026
Great communication
Great communication, friendly and helpful. Dealt with my pre-authorisation promptly. I would highly recommend Waggel.
7 August 2026
Very helpful with filling out claim…
Very helpful with filling out claim plus very quick to pay claim very good company
31 July 2026
No hassle, no stress.
Dog had an issue. Got it pre-authorised. Had the operation. Submitted final claim. Got paid. No hassle, no stress.
Like many people, I’m cynical of insurance companies, but Waggel were faultless (which was a relief!).
7 July 2026
Unprompted review
Efficient service
Handled claim for pet death very efficiently and sensitively. I haven’t been using Waggel for long but was satisfied with their response and feel they are very reasonably priced for senior dogs.
30 July 2026
Very user friendly website and…
Very user friendly website and everything was explained in simple terms. This is important as the Insurance market can get very complicated and confusing.
6 August 2026
A good experience in a upsetting time
A good experience in a upsetting time. Ease of human contact when i needed reassurance on process. Claim was paid very quickly
15 July 2026
Unprompted review
Quick service
Quick service, all dealt with via the website portal. Claim paid promptly, can’t fault them.
6 August 2026
Great communication
6 August 2026
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