Customer service are helpful. Your deliveries with Evri are not good i found that they don’t deliver as promised and you then have to wait several days for replacements. I suggest you change your c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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I bought the McLaren ultra device, it has 500gb of ram, a quad core processor capable of quantum physics, a 5TB hard drive, 6G WiFi, Bluetooth, wireless charging, built in ai and also find my vape.... See more
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Vuse is an overall a customer friendly and consumer based, product rich company. But we're it really comes into it's own is the fantastic,swift and customer driven consumer service department. I was e... See more
Company replied
I have been using Vuse for many years, while only discovering the subscriptions a year ago, amazing prices, it has saved me a fortune. I will say that their customer service is next level, I’ve had... See more
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4.3
Excellent
1K reviews
Replied to 40% of negative reviews
Typically replies within 24 hours
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Reply from Vuse UK & Ireland
Hello, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service
I have been ordering with Vuse for a year now with no problems. However today I had a small issue with my delivery - I contacted customer services and it was sorted very quickly and was hassle free.
5 July 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
There is usually no issues at all
There is usually no issues at all. But when they appear it's pretty easy to contact someone from customer service and the problem is solved very quickly. I'm very satisfied customer ☺️
4 July 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Teresa, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Order not received
Very helpful conversation with Karen who understood my disappointment of not being delivered my order due to a mistake by Evri. They are sending me immediately again my order with a complimentary extra box of Pods. Excellent service given by Karen B/Vuse
4 July 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Madan, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent Customer Service,
Orders always delivered on time with correct flavours and quantities. When there is an occasional issue with a faulty pod or device them customer service team always provide prompt a positive solution.
3 July 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello James, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Awful service
Awful service. Ordered last Wednesday on a 2 day delivery, still not here by Saturday, sent an email and we are here on Tuesday and no response. Do not use if you want a reliable smoking aid.
1 July 2025
Unprompted review
I placed many orders without any…
I placed many orders without any issues, my latest order was damaged and royal mail left an apology letter. I contacted vuse and within 24hours they replaced a whole order and sent it again.
26 June 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Kinga, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Vuse customer services
The vuse products are very good quality and I have used them for along time . I had an issue with a pod and contacted customer services who dealt with issue very swiftly and went beyond what I had expected. With this said I wouldn't hesitate in recommending them . I also have only previously bought my products from the high street , but after being directed to their website by customer services i have become aware of the savings that can be made by ordering directly from them .
26 June 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Mick, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great product and Great customer…
Great product and Great customer service. Very impressed
25 June 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Lee-Ann, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Lost My order was lost in transit thank you…
My order was lost in transit thank you for your speedy response and sending me replacement I am very happy
22 June 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Susan, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Solved quickly
Super happy with resolving an issue I had with faulty pods. Answered and resolved problem less within 24 hours.
24 June 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Eugene, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Amazing company 😀
The customer care is second to none from vuse, I have just joined and ordered the wrong strength pods by mistake oops!. I emailed vuse to see if they could change my order but it was already processed, but out of kindness they offered to send me FREE pods of the ones I wanted in the first place!
They emailed me back the next morning to do this!
Thankyou soooo much vuse UK & Ireland
Class company 💯👌
23 June 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Brian, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Exemplary customer service
Exemplary customer service. I got immediate response in form of an email from Esma.
19 June 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Helen, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Quality Comes as Standard at Vuse
I have been a loyal customer for about 5 years. Orders are always on time. On the rare 2 occasions in 5 years of monthly orders I’ve had to contact them because of a problem, never originating from them but the couriers. I’ve been responded to quickly, with immediate action. After supplying the relative information, was investigated and resolved with amazing customer care. Sending missing products out and even extra pods to apologise. It is a great team they have. It seems quality comes as standard in every way.
Thanks
Kim
20 June 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Kim, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Customer Care is exactly what they offer. Care!
I have been a customer of Vuse for more years that I can remember. The service is brilliant. The Customer Care is exactly what it says it is! They respond promptly and in particular Esma P has gone beyond the call of duty today in sweetly solving a problem for me that was entirely my fault for not following instructions on how to do something on my subscription.
20 June 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Sonya, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
The person dealing with my complaint …
The person dealing with my complaint was great always got quick response .She dealt with everything brilliantly. Will keep using vuse from now on thanks you so much again .x
18 June 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Mary, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Subscription problem
The customer service agent Bianca was brilliant. I had a problem with my order being short. It was delivered by royal mail with a sticker basically saying package open now resecured. It was actually 6 packs short on my subscription. I let vuse know and sent them pictures and a vid of me opening the package. Within 12 hours a new package was despatched with the short fall in it. No quibble, no blame game, just sent and received the following day. Absolutely brilliantly handled and kept informed even over such a short space of time. So refreshing from a company. We'll done vuse, especially Bianca, you've got a gem there...
11 June 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Les, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Very difficult to receive a refund…
Placed an order 27th May and payment was taken immediately however Evri failed to deliver. Despite many chasers to Vuse I am still waiting for a refund despite them saying this was requested on the 4th June. Not impressed with the customer service
27 May 2025
Unprompted review
2 plus years with vuse and here’s why
I have been with vuse for over 2 years now, (have a subscription) best vapes as I found other brands to be too harsh on the throat. This month my order was wrong, I email them and they sorted my issue straight away, within 2 days I was sending my wrong order back and had my replacement sent to me with 2 extra packs as good will. Great customer service!
11 June 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello Maryse, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent Customer Service from this…
Excellent Customer Service from this Company. I contacted Vuse with a query and it was dealt with promptly and efficiently by Nora B. Satisfied customer.
13 June 2025
Unprompted review
Reply from Vuse UK & Ireland
Hello, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
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