Vodafone Ireland Reviews 

4,073
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,636 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently mention that the local store staff are exceptionally helpful, patient, and professional during in-store visits, making the entire process completely smooth and stress-free. Many people also appreciate the quick and efficient service provided when switching mobile plans, upgrading devices, or setting up new phones. However, some reviewers were not happy with online support and getting help with technical issues or complicated account changes over time. Consumers specifically mentioned difficulties regarding replacement devices, billing inquiries, and frustrating experiences trying to resolve problems through automated chat systems.

What people talk about most

Staff

Users describe positive interactions with staff, praising employees for being knowledgeable, patient, and... See more

Service

Customers consistently note positive experiences with service, highlighting friendly and efficient staff who... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are helpful, patient, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting effortless upgrades and seamless... See more

Product

People report ambiguous experiences with product purchases, as opinions and outcomes vary significantly among... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had the pleasure of dealing with Nicole in the Potato Market Carlow Branch on the 22/07/2026. 5 star customer service from Nicole. Her Customer service skills are excellent and she is definitely a... See more

Company replied

Rated 5 out of 5 stars

My mother spoke with Clare in Vodafone in the M1 retail park in Drogheda. She was very confused about her phone top up but Clare took her time and explained everything to her and contacted me, her dau... See more

Rated 5 out of 5 stars

I recently bought two phones on Bill Pay from Vodafone, and I had a very good experience from start to finish. Dagmara, the staff member who assisted me, was friendly, patient and explained all the t... See more

Company replied

Rated 5 out of 5 stars

Nicole was most helpful today in recommending a package and setting up the phone for my brother in law who is deaf. She had great patience and understood his need and made sure all was OK before we l... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider
  3. Mobile Network Operator
  4. Phone and Internet Service

Written by the company

Discover Great Deals on Mobile Phones, Home Phones & Broadband, pay as you go and pay monthly mobile broadband From Ireland's Leading Phone Services & Broadband Provider Vodafone Ireland


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(4,073)

1,609 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Overcharging on broadband bill

I recently renewed my broadband contract with Vodafone and was promised that the annual increase (as happens every April) would not affect the new contract. I have now had 3 bills in a row where I have been overcharged (the bills included the annual increase). Each time I had to ring Vodafone to get them to amend the bill and was promised it would not happen again the following month but here we are again being overcharged. There doesn't seem to be any will to rectify the matter , I have to keep calling to get my monthly bill amended. Very frustrating , potential new customers please be wary.

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

My mother spoke with Clare in Vodafone in the M1 retail park in Drogheda. She was very confused about her phone top up but Clare took her time and explained everything to her and contacted me, her daughter to explain the new plan to me. Clare was so helpful and patient and should be recognised for her excellent customer service

8 August 2026
Unprompted review
Rated 1 out of 5 stars

bad service

bad service. I topped up in July and they never topped up my mobile. Today I tried to top up again and the guy was really rude with me

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent staff members in Ballina Vodafone ATM

Trying to find the best option for an iphone 17 pro max after discussing with Natalia I decided to come from another network to Vodafone. Natalia made the whole process simple and easy and great value for me. She is very knowledgeable and friendly. I cannot recommend Natalia enough if you are thinking of changing networks. Well done Vodafone you have a good one there, we won’t go to anyone else now so thankyou.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Tracy in Swords branch excellent

Many thanks to Tracy in the Swords branch who helped me back into a Vodafone contract for the phone. We will be changing the broadband with her once current contract is up with other supplier. She was flawless all the way and an asset to your company. Delighted customer.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Gavin

I purchased a Samsung Galaxy Z Fold 8 phone today from Gavin. He is an expert on all the options available and made the purchase easy for me. It is great that you have professional staff like him. He is a major reason why I recommended this phone to a work colleague who will sync up with Gavin in the next week to get set up.

6 August 2026
Unprompted review
Rated 1 out of 5 stars

Vodafone Lies

If anyone has had to listen to the Lying Vodafone message when put on hold, it is hard to believe the Advertising Standards Agency let them broadcast such LIES. The Vodafone Promise is that if you call Vodafone with an issue, they will take it from there. In my own experience I phoned Vodafone on 7 consecutive business days with an issue and each day I was lied to by their agents who all swore I would get a call back the following day. Other than SKY, Vodafone must almost just employ agents who are prepared to lie, instead of helping. Eventually I did report their lying advertisement to the Advertising Standards as I was sick of hearing it over 10 times

5 August 2026
Unprompted review

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