I was helped in Wrexham store by Jodi earlier this week. Jodie gave me excellent service . I have been helped by her previously and her great customer service is what retains me as a loyal Voda... See more
Company replied
Location
Switch location48 Hope Street, LL11 1BB Wrexham, GB
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See what reviewers are saying
Shauna was exceptionally helpful, she kept surprising me with the efficiency of getting a new phone and swapping my phone number over which I had low expectations of going into the store. Smashed it.
Company replied
We are a forgotten community! Half way between two cities - Chester and Wrexham - we have a mobile signal which flops between "1 bar" and "no service". My phone is virtually useless for voice commun... See more
Company replied
Melissa managed to help me update my phone contracts and broadband in store. I personally hate cold callers and prefer a face to face experience. Everything was explained at a decent speed, another re... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Wrexham
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
48 Hope Street, LL11 1BB, Wrexham, United Kingdom
4.9
Excellent
228 reviews
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Great service
Jodie was amazing to deal with from start to finish. She was very helpful and knowledgeable on all the tariffs and phones.
Thank you
3 August 2024
Unprompted review
Reply from Vodafone UK - Wrexham
Hi Stuart,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service very helpful makes us…
Excellent service very helpful makes us feel very welcome and apart of the vodafone family thank you
2 August 2024
Unprompted review
Reply from Vodafone UK - Wrexham
Hi Rebecca, It's great to see our team were so welcoming and offered such memorable service 😊
Thanks for your review, The Vodafone Social Media Team
Good customer service and assistant…
Good customer service and assistant manager knew what he was talking about
11 July 2024
Unprompted review
Reply from Vodafone UK - Wrexham
Hi Jack,
Thanks for your 5-star review for our colleague in our Wrexham store. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Reply from Vodafone UK - Wrexham
Hi Jack,
Thank you for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Wrexham
Thanks for your fab feedback Steven. It's great to see you're enjoying our service so much.
All the best, The Vodafone Social Media Team
Superb customer service
All the staff were good, but Jack looked after us brilliantly. He was great and his knowledge and customer service was outstanding.
30 June 2024
Unprompted review
Reply from Vodafone UK - Wrexham
Hi Dave. Thank you for your review for Jack and the team. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Everyone very welcoming
Everyone very welcoming. No pressure in buying products. Chatty and understanding. Definitely above and beyond for the customers
17 June 2024
Unprompted review
Reply from Vodafone UK - Wrexham
Hi Michael,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Good service
9 June 2024
Unprompted review
Reply from Vodafone UK - Wrexham
Hi Emyr,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
The assistant was very kind…
The assistant was very kind understanding and helpful
6 June 2024
Unprompted review
Reply from Vodafone UK - Wrexham
Hi Kim,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I visited Vodafone Wrexham for a change…
I visited Vodafone Wrexham for a change of network as l wanted to move from the other network.
Staff ignored me when l got in and pretended to be very busy. After a while l was asked, "how can l help you" I explained myself and then after was told to take a sit. It's only that l really wanted to change to their Network but almost gave up.
Suprisingly l was being attended to by the assistant Manager who is kind of racist and rude.
I really had a bad experience.
2 June 2024
Unprompted review
Reply from Vodafone UK - Wrexham
Hi Rufaro,
It's disappointing to hear about your recent experience, this is not what we want for our customers. We're really sorry about this. Could you please reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone so we can get this looked into further?
Thanks, Vodafone Social Media Team
Really helpful happy with the service I…
Really helpful happy with the service I received.
27 May 2024
Unprompted review
Reply from Vodafone UK - Wrexham
Hey Elisha,
Thanks for this great feedback! We're so happy to hear it.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Chloe was very helpful and got me set…
Chloe was very helpful and got me set up with no problems, excellent customer service
25 May 2024
Unprompted review
Reply from Vodafone UK - Wrexham
Hi Colin. Thank you for your review for Chloe. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Always helpful when I visit the store.
17 May 2024
Unprompted review
Reply from Vodafone UK - Wrexham
Hi William,
We're delighted you had such a positive experience!
If you ever need our help in the future, please reach out to us by following the below links:
Facebook - vodafone.uk/3lCYUxW or X - vodafone.uk/3LXh2xl
Thanks,
The Vodafone Social Media Team
Neil was very helpful and kind he…
Neil was very helpful and kind he tended to our wants and needs perfectly x
9 May 2024
Unprompted review
Reply from Vodafone UK - Wrexham
Hi Louise,
Thank you for your review and great feedback for Neil.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very helpfull very professional Thank…
Very helpfull very professional Thank you Chloe
5 May 2024
Unprompted review
Reply from Vodafone UK - Wrexham
Hi Debbie,
Thanks for the great review!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Chloe was super friendly and super…
Chloe was super friendly and super helpful. Excellent customer service. A thoroughly enjoyable experience. Thank you. 👍🏻
13 April 2024
Unprompted review
Reply from Vodafone UK - Wrexham
Hey Liz, Thanks for letting us know about the service you received from Chloe.
Thanks, The Vodafone Social Media team
Very good customer service
Very good customer service
Very helpful staff
Easy to switch broadband
Good price
12 April 2024
Unprompted review
Reply from Vodafone UK - Wrexham
Hi there,
Thanks for this great feedback! We really appreciate you taking the time to share this review of your positive experience.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Tip top service
10 April 2024
Unprompted review
Reply from Vodafone UK - Wrexham
Hi brian,
Thanks for taking your time to leave this feedback for our Wrexham store. If you ever need any further help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/
Thanks again,
Vodafone Social Media team
Made me feel warm and welcome (as…
Made me feel warm and welcome (as always)
14 March 2024
Unprompted review
Reply from Vodafone UK - Wrexham
Hi Zay,
This is a great review for our Wrexham store. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Great member of staff
Great member of staff. Very informative and helpful.
4 March 2024
Unprompted review
Reply from Vodafone UK - Wrexham
Hi s cooney,
Thanks for leaving this 5-star review for our colleague in the Wrexham store.
We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
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