The staff who work at the store super helpful and well trained, I believe the name was Dana who really was patient and helpful to sort out lots of complications on my account. Dana took her time fix... See more
Company replied
Location
Switch locationUnit 1092-1093 Westfield Shopping Centre, W12 7GB London, GB
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See what reviewers are saying
I had a great experience at the Vodafone store. The staff were friendly, professional and very helpful. Nagulan took the time to explain everything clearly and made the whole process simple and stress... See more
Company replied
I had a wonderful experience with Imman. She was incredibly kind, helpful, and patient throughout the whole process. She took the time to listen, explain everything clearly, and made sure I felt sup... See more
Soha was very approachable, answered my queries without issue. Felt comfortable and well looked after. Nice manner and approach. I appreciated her help.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - White City
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 1092-1093 Westfield Shopping Centre, W12 7GB, London, United Kingdom
4.9
Excellent
556 reviews
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Good service from Dennis
Good service from Dennis - super helpful guy
9 September 2026
Unprompted review
Reply from Vodafone UK - White City
Hey Nathalia,
Thanks for the lovely review and fantastic support for Dennis.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
Great service. Very helpful and quick. Soha was great!!
9 September 2026
Unprompted review
Reply from Vodafone UK - White City
This is fantastic to hear! We really appreciate the feedback and are glad to know our service was helpful and quick.
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Very good customer experience 🔅🔅🔅🔅🔅
Very good customer experience! D’anna is pleasant, listens very well, knows the business and wastes no time of the client. Her smile is a plus
9 September 2026
Unprompted review
Reply from Vodafone UK - White City
Thank you for your wonderful review! It's truly lovely to hear such positive feedback about our team member's excellent service and efficiency. We appreciate you taking the time to share your experience.
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Fantastic experience with Dennis his…
Fantastic experience with Dennis his fabulous and very experienced , honestly one of the best and most understanding advisors in this store
24 August 2026
Unprompted review
Reply from Vodafone UK - White City
Hey Najat,
Thanks for the lovely review and fantastic support for Dennis.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Outstanding service from Hash
Outstanding service from the Vodafone team member- Hash who helped me and my fiancée. From the moment we walked in, he was friendly, knowledgeable, and genuinely wanted to help us get the best deal possible. He took the time to compare all the available options, explained everything clearly without any pressure, and found us SIM deals that were better than anything we’d found elsewhere.
It’s rare to come across someone who is both honest and willing to go the extra mile for customers. He made the whole experience straightforward and enjoyable, and we left knowing we’d made the right decision. Without a doubt, one of the best customer service experiences I’ve ever had. Highly recommend! ⭐⭐⭐⭐⭐
24 July 2026
Unprompted review
Reply from Vodafone UK - White City
Hey Jameel,
Thanks for the lovely review and fantastic support for Hasrh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mr Chris
Mr. HAI,
Amazing representative, helped me sorting my monthly package..very friendly. Keep it up brother!
Well done
23 July 2026
Unprompted review
Reply from Vodafone UK - White City
Hey Danish,
Thanks for the lovely review and fantastic support for Mr. Chris & Mr. Hai.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good customer service
Good customer service. Thanks Stephen’s for answering all my questions kindly. Recommend
13 June 2026
Unprompted review
Reply from Vodafone UK - White City
Hey there,
Thanks for the lovely review and fantastic support for Stephen. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went into Vodafone White City today to…
Went into Vodafone White City today to replace a SIM card and upgrade my phone. Stephane served us and was extremely helpful, he helped us to get an amazing deal on an iPhone 7 pro max including a Samsung tablet and saved us lots of money. He made the entire experience easy and relaxed for us and explained everything very clearly. Would definitely recommend coming here to upgrade or get a new phone and if you do ask for Stephane.
18 May 2026
Unprompted review
Reply from Vodafone UK - White City
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Stephane was exceptional with the…
Stephane was exceptional with the service offered. Directed me to the plan that suited my need. Great price
16 April 2026
Unprompted review
Reply from Vodafone UK - White City
Hey Janice,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Stephane help was amazing would highly…
Stephane help was amazing would highly recommend he answered every question with expertise
16 April 2026
Unprompted review
Reply from Vodafone UK - White City
Hey Jan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Stephane was excellent in helping…
Stephane was excellent in helping change broadband provider, very informative and friendly.
16 April 2026
Unprompted review
Reply from Vodafone UK - White City
Hey Bernice,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from Stephane
Excellent service from Stephane. He approached the customer straight away and provided a great service
6 April 2026
Unprompted review
Reply from Vodafone UK - White City
Hey Menzies,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Superb service from Steph
Steph was excellent at the Westfield store. He gave me knowledgeable advice and took the time to find me the best plan and options, and made the process smooth and easy. A stressful issue with my service was rectified in quick time, and Steph even stayed passed closing time to reassure me and make sure I was happy and left with the best plan. Many thanks to Steph!
10 March 2026
Unprompted review
Reply from Vodafone UK - White City
Hey Tam,
Thanks for the lovely review and fantastic support for Steph.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great Team
Great customer services many thanks for dana and tylor
And special thanks to the manager abdirhman
23 February 2026
Unprompted review
Reply from Vodafone UK - White City
Hey Adam,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Stephane is a great guy ,very helpful…
Stephane is a great guy ,very helpful as he has a great method ,
High recommend
21 February 2026
Unprompted review
Reply from Vodafone UK - White City
Hey Ali,
Thanks for the lovely review and fantastic support for Stephane.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Stephane was very helpful and…
Stephane was very helpful and efficient. Upgrade done very smoothly. Thank you
9 February 2026
Unprompted review
Reply from Vodafone UK - White City
Hey Dorota,
Thanks for the lovely review and fantastic support for Stephane.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I.met the lady charming Dana retail…
I.met the lady charming Dana retail advisor very professional smiley best customer services and made me to take iPhone 17 prompt with sim and provide me the most beautiful no so thank you Dana
28 January 2026
Unprompted review
Reply from Vodafone UK - White City
Hey Tameem,
Thanks for the lovely review and fantastic support for Dana.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Maria with scarf guided us really well…
Maria with scarf guided us really well throughout the whole process. She was really quick with it.
22 January 2026
Unprompted review
Reply from Vodafone UK - White City
Hey Arpita,
Thanks for the lovely review and fantastic support for Maria.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Data transfer with Maria
Maria (who asked me to refer to her as Maria with the scarf) was wonderful! She took time to explain everything, double checked any queries with colleagues, was extremely friendly and put me very much at ease. She is a great asset to the Vodafone team.
20 January 2026
Unprompted review
Reply from Vodafone UK - White City
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from Maria with scarf…
Excellent service from Maria with scarf . Extremely happy
19 January 2026
Unprompted review
Reply from Vodafone UK - White City
Hey Samuel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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