Went in to the Sutton store and spent a long time talking to Ainsley. He was really friendly and knowledgeable. I initially went in for some advice and Ainsley was able to answer my questions for me.... See more
Company replied
Location
Switch location151 High Street, SM1 1JH Sutton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I met Ainsley today, he was a ray of sunshine with a great personality and laughter that will drive away any nervousness or low mood. He was also very helpful and knowledgeable and assisted me to navi... See more
Company replied
Just been in to transfer my SIM over to my new phone and couldn’t be happier with the service I received. Greg was really welcoming and helpful and had sorted my new phone so quickly. 10/10
Company replied
MISS Sabreena gave us detailed information on all best possibilities. My fone was blocked due to PUK code issue as I had another sim in my fone and I had trouble logging in. All I needed was to take s... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Sutton
Written by the company
Contact info
151 High Street, SM1 1JH, Sutton, United Kingdom
4.9
Excellent
218 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly, patient service
Went in to the Sutton store and spent a long time talking to Ainsley. He was really friendly and knowledgeable. I initially went in for some advice and Ainsley was able to answer my questions for me. In the end I decided to buy a new phone but at no time did I feel under pressure from pushy sales techniques. Ainsley allowed me to take my time and patiently answered my questions and helped me to discuss options. He also jotted down some notes for me which was really helpful. Thank you
20 May 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
Just been in to transfer my SIM over to my new phone and couldn’t be happier with the service I received. Greg was really welcoming and helpful and had sorted my new phone so quickly. 10/10
16 May 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey Laura,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Greg is a good sales advisor with good…
Greg is a good sales advisor with good customer skills. Came to get my contract renew and I am now of unlimited data package for a very good price.
9 May 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey Ian,
Thanks for the lovely review and fantastic support for Greg.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came in to find what deals i have on my…
Came in to find what deals i have on my account. Spoke with greg and he saved me money on both my sim only contract. Could have a smoother transaction.
2 May 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey Justin,
Thanks for the lovely review and fantastic support for Greg.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Everything was great
Everything was great. They were very friendly and helpful, specially Greg who assisted me with my data upgrade and overall it was a pleasant experience.
18 April 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey Mehdi,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Best Customer Service Rep
I met Ainsley today, he was a ray of sunshine with a great personality and laughter that will drive away any nervousness or low mood. He was also very helpful and knowledgeable and assisted me to navigate the issues I was experiencing with my mobile broadband with good results. 5 stars for Ainsley and the Sutton Vodafone team. ⭐️⭐️⭐️⭐️⭐️ Karen
14 April 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey Karen,
Thanks for the lovely review and fantastic support for Ainsley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Today I visited Sutton Store
Today I visited Sutton Store, I was greeted by a very enthusiastic, young man called Warren he was, very knowledgeable, I explained what I wanted he talked me through my options and best deals and discounts as I have been a vodaphone customer for a long time, I left the store with everything I needed and very happy, I highly recommend Warren he was a very nice young man, thank you
4 April 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey Karen,
Thanks for the lovely review and fantastic support for Warren.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Was served by Zoe at Sutton today
Was served by Zoe at Sutton today , she made sure to walk me through all the different options for best sim plan for me , would highly recommend Zoe and the Sutton store
3 April 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey Festa,
Thanks for the lovely review and fantastic support for Zoe.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went to Vodafone Sutton store and was…
Went to Vodafone Sutton store and was served by Zac. Really good customer service and very polite and clear.
4 April 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey Zoe,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Warren is the man
Warren was really helpful he took his time to talk about options and found me a deal suitable for my needs.
23 March 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey Luke,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Greg was really good and very divine
Greg was really good and very divine. Came in looking for a plug, he explained to me why my phone was taking long to charge. I was happy with my service and now my phone charges up super fast.
21 March 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey D,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Warren was amazing in helping us move…
Warren was amazing in helping us move over to vodafone with our broadband, thank you for taking time we had an amazing experience.
21 March 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey Zoltán,
Thanks for the lovely review and fantastic support for Warren.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Warren at the Sutton shop is well…
Warren at the Sutton shop is well skilled kind and helpful. It was a pleasure to do business with
21 March 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Greg A great worker attended me…
Greg A great worker attended me happily, everyone is to be congratulated
21 March 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey Murilo,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service with a smile
My mum's Talk Talk mobile stopped working, and Mahid was very helpful in getting it sorted. He got the WhatsApp service going again and explained various options and benefits that Vodafone could offer, which I took on board. A very efficient service. Thank you Mahid!
14 March 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey Jason,
Thanks for the lovely review and fantastic support for Mahid.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Vodafone Sutton
Greg was very knowledgeable and charismatic from the start. A very smooth process with great customer service. The whole team were welcoming and helpful to help me upgrade my phone.
7 March 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey Tyrone,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Warren at the Sutton branch was super…
Warren at the Sutton branch was super helpful and informative. Put us on a better deal than before and explained the changes and made everything super smooth! Thanks so much! Glad to be with Vodafone!
24 February 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hi Leanne,
Thank you so much for your wonderful review and the amazing support you’ve shown for Warren—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Greg is very professional and helpful
Greg is very professional and helpful. I genuinely received 5 star service at vodafone sutton branch.
21 February 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey Haseeb,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Greg the 🌟
Greg at the Sutton store was really helpful and patient. He answered all my picky questions with a friendly smile and helped me find the best deal for what I needed.
14 February 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey Nisha,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Greg was really helpful with…
Greg was really helpful with everything!
Couldn’t recommend him highly enough!
14 February 2026
Unprompted review
Reply from Vodafone UK - Sutton
Hey Antonio,
Thanks for the lovely review and fantastic support for Greg.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.