Shannon is the best thing since sliced bread, she had a lot of patience with my old fashioned phone and this was a major part of my life, so she saved me with enabling me to do my job by transferring... See more
Company replied
Location
Switch location70 Church Street, CV21 3PT Rugby, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Regarding Gemma retail Advisor. Rugby store i asked her for phone number, and offered to take her out for a nice slap up meal for two , unfortunately I brought all of her 11 children, including the... See more
Company replied
Shannon was amazing with her customer service skills. Right person on right place- she provided amazing upgrade offer and run through whole process smoothly without any issues. 1 or even 0 stars for... See more
Company replied
Great experience at the Vodafone store in Rugby. The team were friendly, patient, and very knowledgeable. They took the time to explain everything clearly and made the whole process quick and stress f... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Rugby
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
70 Church Street, CV21 3PT, Rugby, United Kingdom
4.9
Excellent
382 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honestly the best experience I had
Honestly the best experience I have ever had been coming to sort out my internet and getting a new phone. Was very helpful and so of a colleagues and her manager that they've sorted out plenty discounts to get the right price and show me the right phone to match my old one but more updated and to give me the right broadband package upgrade that I needed for my house. There was no problems or went smoothly had a great chat with a team and generally just had a really pleasant time so keep up with a good work.
27 March 2026
Unprompted review
Reply from Vodafone UK - Rugby
Hey Gazman,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Above and beyond!
Wiktoria and other members of staff were so helpful! Extremely patient, understanding and found the best deal to meet my needs.
26 March 2026
Unprompted review
Reply from Vodafone UK - Rugby
Hey Jennie,
Thanks for the lovely review and fantastic support for Wiktoria.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hi,Gemma was very helpful,quality and…
Hi,Gemma was very helpful,quality and informative time spent setting up new device..
Thanks
25 March 2026
Unprompted review
Reply from Vodafone UK - Rugby
Hey Terry,
Thanks for the lovely review and fantastic support for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gemma was amazing had endless patience…
Gemma was amazing had endless patience and very helpful
25 March 2026
Unprompted review
Reply from Vodafone UK - Rugby
Hey Tina,
Thanks for the lovely review and fantastic support for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Shannon helped me with clearing all…
Shannon helped me with clearing all data on my search history as It kept coming back after clearing when opening a new tab
25 March 2026
Unprompted review
Reply from Vodafone UK - Rugby
Hey Roy,
Thanks for the lovely review and fantastic support for Shannon.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent in store service at Vodafone, rugby
Popped into store as problem with my wife's data, all on my account. Shannon was excellent, very helpful, very knowledgeable, and sorted the issue out very quickly. I now have a happy wife, that you Shannon, a credit to Vodafone
24 March 2026
Unprompted review
Reply from Vodafone UK - Rugby
Hey Jonathan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I am not a Vodafone customer and I had…
I am not a Vodafone customer and I had a problem with what three words and Google maps on my iPhone. Gemma was patient and helpful in trying to sort my problem though she could have said go to my provider she did not for which I am very grateful . Thank you.
23 March 2026
Unprompted review
Reply from Vodafone UK - Rugby
Hey Ronald,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpfull service and solved my…
Very helpfull service and solved my problem. Would recommend Vodafone.
21 March 2026
Unprompted review
Reply from Vodafone UK - Rugby
Hey Gary,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Gemma has been amazing me and tech is…
Gemma has been amazing me and tech is not good at all she has saved the day
17 March 2026
Unprompted review
Reply from Vodafone UK - Rugby
Hey Sharon,
Thanks for the lovely review and fantastic support for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Gemna
Gemma very, very helpful. Talked me through all what I needed to know.
16 March 2026
Unprompted review
Reply from Vodafone UK - Rugby
Hey Amy,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Simon and Viktoria were so friendly
Simon and Viktoria were so friendly, helpful and patient with my mum who was upgrading her phone. Mum has previously had a stroke and so their patience and professionalism was so much appreciated. Thank you both!
12 March 2026
Unprompted review
Reply from Vodafone UK - Rugby
Hey Victoria,
Thanks for the lovely review and fantastic support for Simon and Viktoria.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Shannon was fantastic today getting my…
Shannon was fantastic today getting my new phone processed for me today!
10 March 2026
Unprompted review
Reply from Vodafone UK - Rugby
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Professional and friendly service
Professional and friendly service from Shannon . Information advised meant I could make an informed decision about my plan. Personal experience means I stay with Vodafone
6 March 2026
Unprompted review
Reply from Vodafone UK - Rugby
Hey Garry,
Thanks for the lovely review and fantastic support for Shannon.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Not busy so no hanging around Shannon…
Not busy so no hanging around .Shannon was on the ball and managed to get me a good deal on there Broadband Was out the store after 15 minutes …Happy days
2 March 2026
Unprompted review
Reply from Vodafone UK - Rugby
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Very friendly and helpful staff
Very friendly and helpful staff, who were very knowledgable about the products.
28 February 2026
Unprompted review
Reply from Vodafone UK - Rugby
Hey Trudie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Rugby
Hey Madalina,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Rugby
Hey Carol,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Helpful
Wiktoria was very kind and helpful with getting me the best plan possible upgrading my phone from the s23 to s25 ultra, also helped solve the problem I have with logging into my vodofone app.
23 February 2026
Unprompted review
Reply from Vodafone UK - Rugby
Hey Zack,
Thanks for the lovely review and fantastic support for Wiktoria.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
great visit
Wiktoria was very helpful and nice during our visit today. She explained every detail of our contract so we could understand it properly, and answered any questions we had regarding it.
21 February 2026
Unprompted review
Reply from Vodafone UK - Rugby
Hey Mihaela,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Vodafone Rugby
Vodafone Rugby - Wiktoria is very helpful and made getting new phone and monthly contract less stressful.
She mentioned all the offers but I did not feel pushed to take it.
Very happy with the service provided.
21 February 2026
Unprompted review
Reply from Vodafone UK - Rugby
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.