Vodafone UK - Oxford Reviews 

240
•
TrustScore 5 out of 5

4.9

3 Cornmarket Street, OX1 3EX OXFORD, GB

•

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Rated 5 out of 5 stars

Nathan was excellent in Oxford as was Stephen in the fraud office . I was very impressed and will recommend Vodafone enthusiastically , I think we should get more alerts such ‘Vodafone never sends t... See more

Company replied

Rated 5 out of 5 stars

Richard, the staff member who served me today was exceedingly helpful when I went in to get advice on my iPhone. He not only sorted out my problem but did so in a kind and respectful manner. Thankyo... See more

Company replied

Rated 5 out of 5 stars

We were helped by Tolos and it was a top-notch experience. We were looking to upgrade phones and he was patient, explaining everything clearly. He was calm and clear and not pushy in any way. Thank yo... See more

Company replied

Rated 5 out of 5 stars

Tolis was a superstar at your Oxford branch helping us with a replacement phone after my son lost his. He was very patient, talked me through all the options and couldn’t have provided a better experi... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Oxford

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 3 Cornmarket Street, OX1 3EX, OXFORD, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

240 reviews

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4.9

All reviews

(240)

42,851 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Paul was very helpful and answered all…

Paul was very helpful and answered all of our questions and concerns easily

27 September 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey,

Thanks for the lovely review and fantastic support for Paul.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nathan was excellent in Oxford as was…

Nathan was excellent in Oxford as was Stephen in the fraud office . I was very impressed and will recommend Vodafone enthusiastically , I think we should get more alerts such ‘Vodafone never sends texts’ to help us spot scams and mine came with a free Nokia phone!!

I would also like to praise the excellent service from Myra in the Fraud team on the 27th at 0830

26 September 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Muir,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Richard

Richard, the staff member who served me today was exceedingly helpful when I went in to get advice on my iPhone.
He not only sorted out my problem but did so in a kind and respectful manner. Thankyou so much Richard.

24 September 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Sue,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We were helped by Tolos and it was a…

We were helped by Tolos and it was a top-notch experience. We were looking to upgrade phones and he was patient, explaining everything clearly. He was calm and clear and not pushy in any way. Thank you so much and would highly recommend!

19 September 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Chris,

Thanks for the lovely review and fantastic support for Tolos.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Daniel in Cornmarket St. Vodafone

Daniel in the Cornmarket St., Oxford branch of Vodafone is very well informed, knowledgeable and helpful…I would definitely recommend seeing him when you need any information regarding your Vodafone business

16 September 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Mary,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Daniel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team


Rated 5 out of 5 stars

Paul was really patient and helpful…

Paul was really patient and helpful through the process of getting a new phone. A pleasure doing business with him

12 September 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Dawn,

Thanks for the lovely review and fantastic support for Paul.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aidan from Oxford Vodafone was great…

Aidan from Oxford Vodafone was great with his customer service skills. Very knowledgeable and patient, well explained in all asked for. Recommend.

13 September 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tolis was so patient and helpful

Tolis was so patient and helpful. I had messed up purchasing a new SIM when I wanted to change contract and he helped me sort it all out in the space of ten minutes. Thank you!

8 September 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Josephine,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Tolis.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tolis was very helpful and very…

Tolis was very helpful and very informative

8 September 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Enrique,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Tolis.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tolis was a superstar at your Oxford…

Tolis was a superstar at your Oxford branch helping us with a replacement phone after my son lost his. He was very patient, talked me through all the options and couldn’t have provided a better experience - he’s a real asset to Vodafone. Thank you Tolis

21 August 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Rachel,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Richard was excellent

Richard was excellent - patient, informative, funny and professional. Updating 2 plans and 2 devices was a long-ish process, but he was good-humoured and helpful throughout.

21 August 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Niall,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly and excellent service

I was served by Tolis and he was so friendly, professional and proactive. He helped me find the airtime plan that perfectly suits my need. I will highly recommend Vodafone Oxford given the impeccable service I received.

11 August 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Ming,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Short wait

Short wait, fixed issue quickly explained possible options, overall good experience

30 July 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Dan,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Exceptional service from Catalin again

Exceptional service from Catalin again. What he does not know, about Vodafone, is not worth. MB

1 August 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Paul was very Knowledgeable and…

Paul was very Knowledgeable and friendly.
He also showed me all the options available and let me choose.

26 July 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey David,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Worth waiting for!

There was quite a long wait to see an advisor but it was worth it! Tolis was absolutely delightful! Friendly, helpful and professional and he persisted in trying to solve my problem until he succeeded. You need more employees like Tolis! I am hoping to get a new phone before the end of the year and I will chose to see Tolis again for that purchase because of my positive experience today.

23 July 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey NIcci,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you

Thank you Paul for your great customer service. Came for a quick SIM, left with a thorough review of my account, lots of savings and great offers.

21 July 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Celine,
Thanks for the lovely review and fantastic support for Paul.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Personal contact with Anjie was…superb.

Personal contact with Anjie was wonderful and so helpful. After several weeks of my phone not working and robots not helping I found a few minutes with a really nice helpful person has solved my problem and made my day.

21 July 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Paul is an efficient

Paul is an efficient, technical, and results-oriented professional who brings clear value to the Vodafone team through a strong balance of sales skills and customer support.

17 July 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Steve,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aidan was so experienced and…

Aidan was so experienced and professionally guided me through the process of purchasing my new iPhone 17 Pro. Thanks Aidan, I am thrilled with my purchase.

10 July 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Karen,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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