Nathan was excellent in Oxford as was Stephen in the fraud office . I was very impressed and will recommend Vodafone enthusiastically , I think we should get more alerts such ‘Vodafone never sends t... See more
Company replied
3 Cornmarket Street, OX1 3EX OXFORD, GB
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Nathan was excellent in Oxford as was Stephen in the fraud office . I was very impressed and will recommend Vodafone enthusiastically , I think we should get more alerts such ‘Vodafone never sends t... See more
Company replied
Richard, the staff member who served me today was exceedingly helpful when I went in to get advice on my iPhone. He not only sorted out my problem but did so in a kind and respectful manner. Thankyo... See more
Company replied
We were helped by Tolos and it was a top-notch experience. We were looking to upgrade phones and he was patient, explaining everything clearly. He was calm and clear and not pushy in any way. Thank yo... See more
Company replied
Tolis was a superstar at your Oxford branch helping us with a replacement phone after my son lost his. He was very patient, talked me through all the options and couldn’t have provided a better experi... See more
Company replied
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3 Cornmarket Street, OX1 3EX, OXFORD, United Kingdom
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Paul was very helpful and answered all of our questions and concerns easily

Reply from Vodafone UK - Oxford
Nathan was excellent in Oxford as was Stephen in the fraud office . I was very impressed and will recommend Vodafone enthusiastically , I think we should get more alerts such ‘Vodafone never sends texts’ to help us spot scams and mine came with a free Nokia phone!!
I would also like to praise the excellent service from Myra in the Fraud team on the 27th at 0830

Reply from Vodafone UK - Oxford
Richard, the staff member who served me today was exceedingly helpful when I went in to get advice on my iPhone.
He not only sorted out my problem but did so in a kind and respectful manner. Thankyou so much Richard.

Reply from Vodafone UK - Oxford
We were helped by Tolos and it was a top-notch experience. We were looking to upgrade phones and he was patient, explaining everything clearly. He was calm and clear and not pushy in any way. Thank you so much and would highly recommend!

Reply from Vodafone UK - Oxford
Daniel in the Cornmarket St., Oxford branch of Vodafone is very well informed, knowledgeable and helpful…I would definitely recommend seeing him when you need any information regarding your Vodafone business

Reply from Vodafone UK - Oxford
Paul was really patient and helpful through the process of getting a new phone. A pleasure doing business with him

Reply from Vodafone UK - Oxford
Aidan from Oxford Vodafone was great with his customer service skills. Very knowledgeable and patient, well explained in all asked for. Recommend.

Reply from Vodafone UK - Oxford
Tolis was so patient and helpful. I had messed up purchasing a new SIM when I wanted to change contract and he helped me sort it all out in the space of ten minutes. Thank you!

Reply from Vodafone UK - Oxford
Tolis was very helpful and very informative

Reply from Vodafone UK - Oxford
Tolis was a superstar at your Oxford branch helping us with a replacement phone after my son lost his. He was very patient, talked me through all the options and couldn’t have provided a better experience - he’s a real asset to Vodafone. Thank you Tolis

Reply from Vodafone UK - Oxford
Richard was excellent - patient, informative, funny and professional. Updating 2 plans and 2 devices was a long-ish process, but he was good-humoured and helpful throughout.

Reply from Vodafone UK - Oxford
I was served by Tolis and he was so friendly, professional and proactive. He helped me find the airtime plan that perfectly suits my need. I will highly recommend Vodafone Oxford given the impeccable service I received.

Reply from Vodafone UK - Oxford
Short wait, fixed issue quickly explained possible options, overall good experience

Reply from Vodafone UK - Oxford
Exceptional service from Catalin again. What he does not know, about Vodafone, is not worth. MB

Reply from Vodafone UK - Oxford
Paul was very Knowledgeable and friendly.
He also showed me all the options available and let me choose.

Reply from Vodafone UK - Oxford
There was quite a long wait to see an advisor but it was worth it! Tolis was absolutely delightful! Friendly, helpful and professional and he persisted in trying to solve my problem until he succeeded. You need more employees like Tolis! I am hoping to get a new phone before the end of the year and I will chose to see Tolis again for that purchase because of my positive experience today.

Reply from Vodafone UK - Oxford
Thank you Paul for your great customer service. Came for a quick SIM, left with a thorough review of my account, lots of savings and great offers.

Reply from Vodafone UK - Oxford
Personal contact with Anjie was wonderful and so helpful. After several weeks of my phone not working and robots not helping I found a few minutes with a really nice helpful person has solved my problem and made my day.

Reply from Vodafone UK - Oxford
Paul is an efficient, technical, and results-oriented professional who brings clear value to the Vodafone team through a strong balance of sales skills and customer support.

Reply from Vodafone UK - Oxford
Aidan was so experienced and professionally guided me through the process of purchasing my new iPhone 17 Pro. Thanks Aidan, I am thrilled with my purchase.

Reply from Vodafone UK - Oxford
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