When I upgraded my phone, Alexia was very helpful throughout the whole process. She is a credit to the company. I had to return to the shop to resolve an issue not of my making. Connor actively lis... See more
Company replied
Location
Switch locationU12 Sanderson Arcade, NE61 1NS Morpeth, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were served by a young girl called, Tonicha. She really knew her job, everything we asked, she explained and answered in a clear and easy manner. We only went in to change our phones from 3 to Vo... See more
Company replied
Alexia was extremely helpful and patient with us. She answered all of our questions thoroughly and made the process of buying a new phone pretty painless.
Company replied
Very helpful
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Morpeth
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
U12 Sanderson Arcade, NE61 1NS, Morpeth, United Kingdom
4.9
Excellent
125 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jason did a mint job 👌👍
7 July 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Hugh,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Phone upgrade & issue to be resolved
When I upgraded my phone, Alexia was very helpful throughout the whole process. She is a credit to the company.
I had to return to the shop to resolve an issue not of my making. Connor actively listened & stated he would explore the issue. He has subsequently sent evidence suggesting the issue has been resolved. First class customer service again. Would highly recommend this shop.
30 June 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Trish,
Thanks for the lovely review and fantastic support for Alexia and Connor.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Staff in the Morpeth branch were super…
Staff in the Morpeth branch were super helpful!
20 June 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Adam,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent customer service
Thank-you to Allirra for excellent customer support. Clarifying some charges in my mobile bill and finding a better value home broadband deal.
18 June 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Andy,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Buying new iPhone
Alexia was extremely helpful and patient with us. She answered all of our questions thoroughly and made the process of buying a new phone pretty painless.
15 June 2026
Unprompted review
Reply from Vodafone UK - Morpeth
"Hey There,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Excellent service and £25 cheaper per…
Excellent service and £25 cheaper per month than EE
14 June 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service from both…
Excellent customer service from both Connor and Alexia. Both completely understood exactly what I needed and both provided me with clear well explained information that allowed me to make the decisions I needed to comfortably and with confidence. Would highly recommended the Morpeth branch
13 June 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Andi,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Connor was absolutely amazing!
Connor was absolutely amazing. Always is. We have been going to Vodafone for years now (the best decision) and we always ask for Connor! I am very trusting of him, he is so easy to talk to & very friendly!
12 May 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Emily,
Thanks for the lovely review and fantastic support for Connor.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Connor was amazing .
Connor was amazing .. he was so helpful and went the extra mile. I am only with Vodaphone because of Connor. Thank you, you're in good hands
12 May 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Fabulous service from Jason
Fabulous service from Jason. Great deal and advice. Super helpful and friendly. Highly recommended. Delighted with Jason's knowledge and expertise. Fabulous !
12 May 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Julie,
Thanks for the lovely review and fantastic support for Jason.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Connor was absolutely great
Connor was absolutely great, so helpful and got everything sorted out for me, answered every question that came about, will always come back to the morpeth store as staff are unbeaten
8 May 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Kerry,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Talkmobile
Served by Simon, made transferring from a contract to talkmobile super easy.
Helpful team in general.
28 April 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I came back in to have my stuff moved…
I came back in to have my stuff moved from my old phone to my new phone and the young lad Connor was really helpful
8 May 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Juney,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ive veen having some issues with trying…
Ive veen having some issues with trying to renew my wifi lately but connor in the shop in Morpeth has been great and the only reason im staying with vodafine
28 April 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Donald,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
I popped in Morpeth to check when my…
I popped in Morpeth to check when my deals expired for renew, Jason and Alexia were so helpful and knowledgeable,I will be staying with Vodafone when my contracts are due for renewal
21 April 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alexia was very helpful when I was…
Alexia was very helpful when I was looking to change my plan and even found me a great deal on a new phone!
21 April 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Jacob, thank you so much for your wonderful review and the amazing support you’ve shown for Alexia it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone Social Media Team
I had questions about my plan and…
I had questions about my plan and potential upgrade options and popped into my local Vodafone shop where I dealt with Connor and Allirra who were both very helpful and gave me all the info I needed
20 April 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Rory,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone Morpeth
Can’t thank Connor enough- he made the process to join Vodafone a breeze. Brilliant costumer service, kind and approachable. Thank you! ☺️
18 April 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Emily,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I came and spoke to a lovely lass…
I came and spoke to a lovely lass called Allirra who was able to help me switch my WiFi away from BT and save me alot of money in the process, many thanks and I will come when my phones are out of contract
27 March 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Hart,
Thanks for the lovely review and fantastic support for Allirra.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I was served by Will today for in the…
I was served by Will today for in the Morpeth store. I was lucky as he normally works in Newcastle. He was fantastic and he worked hard to get the best deal possible for me. Well done Will
26 March 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey ME,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.