Vodafone UK - Loughton Reviews 

467
TrustScore 5 out of 5

5.0

210 High Road, IG10 1DZ LOUGHTON, GB


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Rated 5 out of 5 stars

I came to Vodafone in Loughton specifically to see Mirza, when ever I have an issue I come to this branch. He goes above and beyond to help resolve any issues I have and has always helped me out. Well... See more

Company replied

Rated 5 out of 5 stars

I came into the Loughton branch with my phone completley broken, would not turn on i was so stressed out. I came to purchase a new phone, never been with vodaphone and never had a contract always brou... See more

Company replied

Rated 5 out of 5 stars

Great experience and very affordable packages. Mirza really helped us to give the best price and service.

Company replied


Company details


Contact info

  • 210 High Road, IG10 1DZ, LOUGHTON, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

467 reviews

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5.0

All reviews

(467)

41,211 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful

Very helpful

15 April 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Mel,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had a great experience at Loughton…

Had a great experience at Loughton Vodafone. The person who attended me (sorry I can’t remember his name) was very helpful and informative! Thanks a lot for your help!

14 April 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Sandra,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very knowledgable

Very knowledgable. Personable. Friendly. Good salespeople.

6 April 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Sho,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful, friendly and very clear

3 April 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Jean,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent and friendly service

Excellent and friendly service

28 March 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Ian,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mirza was very patient and twrrific to…

Mirza was very patient and twrrific to work with

28 March 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Paul,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Mirza.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service today

28 March 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Bobby,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Password lockout

Okay, I’ll go and have a coffee and do it thank you.
Excellent service sorting out my inability to navigate passwords etc.
Not sure where I’d be without it.

25 March 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey there,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

10/10 customer service with Mr Waliur

10/10 customer service with Mr Waliur, they help me a lot thank you..

24 March 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Ata,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service, very polite and knowledgeable

22 March 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abbas is very helpful and friendly to…

Abbas is very helpful and friendly to us to sort out my husband’s account. Swift service and good explanation. Thank you so much X

17 March 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mirza was fabulous

Mirza was fabulous. A great help

17 March 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Have save money on my usage and check…

Have save money on my usage and check the battery con

17 March 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Gerard,

This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff are really nice

Staff are really nice, great help with choosing the phone, great explanation and patience.

13 March 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Alice,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abbas was excellent.Highly recommend!

Abbas was excellent.Highly recommend!

9 March 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Very polite and helpful staff at Loughton branch

8 March 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Weronika,

Thanks for the lovely review and fantastic support for Loughton branch.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good experience in Loughton today with…

Good experience in Loughton today with my upgrade

8 March 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Petrit,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I have done upgrade Sim plan Vodafone…

I have done upgrade Sim plan Vodafone staff have given good deal had a great experience definitely recommended Vodafone Loughton

6 March 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Mirza,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very nice

Very nice, so professional service, very hopeful. I'm very pleasant.

6 March 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Andrew,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

If there was an opportunity to give 10…

If there was an opportunity to give 10 stars I would have done. Afzal at the Loughton store has gone way beyond customer satisfaction due to his knowledge, his patience and his overall attitude to customer service. Thank you Afzal.

5 March 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Sue,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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