Hi I experienced an outstanding customer service with one of the team member JAS or JAF ( I don’t remember exactly). He solved me the issue I had with my plan around 3 years and I never get the ri... See more
Company replied
Location
Switch locationUnit 29 - 30 Lower Ground Floor The Arcade, E20 1EH London, GB
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Adil was super helpful. He got me best package for my sim only. I got Vodafone TV included plus entertainment. Really recommend Vodafone Stratford service
Company replied
Callum at Westfield Stratford City branch was so great with helping with my network issue. Lovely chap, welcoming and helpful. While he was fixing the issue, we got info on vodafone broadband and also... See more
Company replied
I want to give 6 stars instead of 5 stars to consultant Mustafa. He is the only one I have ever met who likes working here. If there is a way to thank your best employees, then he definitely deserves... See more
Company replied
Company details
- Mobile Network Operator
- also in
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - London Stratford
Written by the company
Contact info
Unit 29 - 30 Lower Ground Floor The Arcade, E20 1EH, London, United Kingdom
4.8
Excellent
530 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Jenny was really great today
Jenny was really great today. Se talked me through all my opțions and explained everything clearly.
2 April 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Robert,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent work and speaking very…
Excellent work and speaking very politely mahnoor
1 April 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I hope you take this feedback seriously and improve your customer service standards
I am writing to express my disappointment with the customer service I recently received from your call centre.
I been a loyal Three customer for over 10 years. When I experienced issues with their network, I was advised to try Vodafone. I visited a Vodafone store and was very impressed with the staff there — their customer service was excellent, and I would highly recommend them.
However, after taking out a contract, I began experiencing service issues. As a result, I decided to return to my previous provider, Three.
When I contacted your call centre to request my PAC code, my experience was extremely frustrating. On my first call, I was on hold and speaking with an agent for over 1 hour and 40 minutes. The agent, who identified himself as “Love,” told me to contact after 4 days so I can get my PAC Code
I then called again and spent an additional 1 hour and 30 minutes explaining everything from the beginning. The second call handler was rude and unprofessional. Instead of assisting me promptly, she said you choice to come on Vodafone. While I was waiting, I could hear her laughing and talking with colleagues in the background, which I found very disrespectful.
Additionally, she immediately mentioned cancellation charges without properly listening to me. I had to clarify that I was still within the 14-day right to cancellation. Only after this did she finally provide my PAC code.
They lie a lots on the call when the 1st agent told me I need to wait four days 2nd agent give me on the same day I’m lost in this can someone explain?
This level of service is unacceptable. While your in-store staff are outstanding, the call centre experience was the complete opposite. If these issues are not addressed, I believe Vodafone risks losing more customers.
In contrast, when I returned to Three, I was welcomed back in a professional and respectful manner.
I hope you take this feedback seriously and improve your customer service standards
27 March 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Saj,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Great service from Jenny
Jenny was very helpful, friendly, and professional. She explained everything clearly and made the whole process easy and stress-free.
I really appreciate her support and would recommend her to others.
27 March 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Onamika,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Awesome team member
I had a great experience with Stratford Vodafone thanks to Melike, who was incredibly helpful, patient, and professional. She explained everything clearly, made sure I understood my options, and went the extra mile to resolve my issue quickly. Her friendly attitude and genuine approach made a big difference, and she’s a real asset to the team.
23 March 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Caner,
Thanks for the lovely review and fantastic support for Melike.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Amazing worker very helpful women and…
Amazing worker very helpful women and she took care of all my needs. Outstanding work by melike at the stratford branch
23 March 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Baron,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jenny ⭐️⭐️⭐️⭐️⭐️
20 March 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jenny at Vodafone is professional
Jenny at Vodafone is professional, helpful, and easy to work with. She communicates clearly, handles challenges calmly, and always goes the extra mile to support customers. A reliable and valuable team member.
20 March 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Emmanuella,
Thanks for the lovely review and fantastic support for Jenny.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had a great experience with Zehra at…
I had a great experience with Zehra at Vodafone. She was incredibly helpful, patient, and knowledgeable throughout the entire process. Zehra took the time to clearly explain all the options available to me and made sure I fully understood everything before making a decision.
Her friendly attitude and professionalism really stood out, and she went above and beyond to ensure I left satisfied. It’s rare to come across such excellent customer service these days, and Zehra is a true asset to the Vodafone team.
I would highly recommend asking for Zehra if you need assistance—she genuinely cares about her customers and delivers outstanding service.
18 March 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Gabriel was so helpful!
Gabriel the repair specialist in Stratford really helped me and my family out.
We were in distress as we had a phone stolen - Gabriel helped immensely in getting a ESIM and setting up my new phone with my sim. I’m so grateful after so much distress.
Ayub was also super friendly and helped us get to the right person.
13 March 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Salim,
Thanks for the lovely review and fantastic support for Gabriel and Ayub.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great team! Many thanks for your help.
I returned a phone honor magic phone after having some issues. Alhuda and Mya were really excellent and helped me change it to a pixel which is great. I would highly recommend the Stratford Westfield store! Excellent team. Many thanks!
31 January 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
5 star service from Calum
The advice and support which Calum provided me was fantastic. His customer service skills were so good. He listened to me and answered my questions clearly. He then supported me to select a contract which was more appropriate for my requirements. Thank you Calum. You are an asset to the store!
9 March 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Joanne,
Thanks for the lovely review and fantastic support for Calum.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent customer service
The advisor or customer care assistant Melike was very patient and detailed in her explanation,she was very informed about the product and I felt well supported to make the very best choice for me.Thank you Melike
5 March 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Salvatory,
Thanks for the lovely review and fantastic support for Melike.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hazal at Stratford was excellent
Hazal at Stratford was excellent. As a non-tech person she was so polite and helpful and sorted out my phone and broadband so easily.
5 March 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Fleur,
Thanks for the lovely review and fantastic support for Hazal.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The agent is Mahnoor she is a best one…
The agent is Mahnoor she is a best one in the Vodafone agent. Very friendly and helpful.
Thank u so much for helping.. 😊
3 March 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Shah,
Thanks for the lovely review and fantastic support for Mahnoor.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Best service
Best service. And Miss Mahnoor is so supportive. Thank you.
3 March 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Muhammad,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Gabriel is the one!
The experience was so great, Gabriel made everything so much easier. He was very informative and answered all the questions we had. Whenever we come back to Vodafone, we’ll be asking for him. 10/10
2 March 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I came into store today to buy a phone
I came into store today to buy a phone, i have been with vodafone for 15 years, this was the first time i have experienced the worst customer service from priscilla and fajar and the manager decided to disappear when there lies started unfolding about having stock within 30 mins saying it’s reserved for online order after making me wait over an hour with an elderly lady disappointed with vodafone team
2 March 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Taylan,
Thank you for taking the time to share your experience. We truly regret that your previous attempts to get help didn’t result in a resolution, and we appreciate you bringing this to our attention. Please be rest assured that we take these concerns seriously, and we’d like to look into this further for you. You can call our team on 191 from a Vodafone mobile or 03333040191 from a non-Vodafone mobile between 8am and 8pm, or use webchat through this link: vodafone.uk/2LCJiTm. Alternately you can contact our social media team via Facebook at vodafone.uk/3lCYUxW or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
The assistance was at the highest level!
2 March 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Thank you Jenny!
Amazing helpful assistant! Jenny at Westfield Stratford store helped a very nervous buyer upgrade to a new phone with no fuss at all & no hard sell.
25 February 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Julia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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