Popped by the store to enquire about a phone upgrade, Jake went above and beyond. Reviewed all existing airtime and broadband packages and managed to reduce the overall monthly payment, whilst getting... See more
Company replied
34 Victoria Centre, LL30 2NG Llandudno, GB
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Popped by the store to enquire about a phone upgrade, Jake went above and beyond. Reviewed all existing airtime and broadband packages and managed to reduce the overall monthly payment, whilst getting... See more
Company replied
Rhiannon was brilliant in helping us order new phones and settings them up. She had great patience with us.
We needed a basic phone for my father who's nearly 80 and a complete techo-phobe. Jake at the Llandudno shop was so helpful and knowledgeable and took his time explaining things to Dad. He even tried... See more
Company replied
I really have to praise Dan in Llandudno store today. I was waiting to speak to someone and he was dealing with a VERY difficult customer. Dan stayed extremely calm, very professional despite him havi... See more
Company replied
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34 Victoria Centre, LL30 2NG, Llandudno, United Kingdom
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Spoke to wasim , was so helpful, explained everything in detail so I understand, went above and beyond to make me feel comfortable and to help. Thank you very much

Reply from Vodafone UK - Llandudno

Reply from Vodafone UK - Llandudno

Reply from Vodafone UK - Llandudno
Zak could not have been any better, my wife’s phone was not working at all.
So we decided to get a new one Zak sorted it with no hassle at all swapped everything over.
Then I decided to get a new phone myself and swapped my daughters over to my old one.
Took a while but was no trouble for Zak…amazing thanks so much 👍

Reply from Vodafone UK - Llandudno

Reply from Vodafone UK - Llandudno
Spoke to Waz was very helpful and very patient

Reply from Vodafone UK - Llandudno
Wasim was extremely helpful when coming to the store. He handled everything with ease, and made us feel welcome. Thank you wasim!

Reply from Vodafone UK - Llandudno
Spoke to Waz, was so patient with my indecisiveness 😂 really helpful and thorough, very friendly as well 😊

Reply from Vodafone UK - Llandudno
Waz explained explained everything in very fine detail and was very patient with me

Reply from Vodafone UK - Llandudno
Spoke to Wasim, who explained everything for me. Great experience!

Reply from Vodafone UK - Llandudno
Had great service from Jake, very helpful and knowledgeable

Reply from Vodafone UK - Llandudno
Spoke to waz in store today.Absolutely.Fantastic service was very patient as a systems were being very slow , but we got there in the end , brilliant

Reply from Vodafone UK - Llandudno
Spoke to Waz in store today fantastic service very patient and we got there in the end very happy

Reply from Vodafone UK - Llandudno
Jake was extremely helpful with the issue I had on my phone... He had it all sorted in a couple of minutes. Absolute legend and vodafone are extremely lucky to have him

Reply from Vodafone UK - Llandudno
Spoke to Waz today and he was absolutely fantastic. I’m very very patient and explained everything really well.

Reply from Vodafone UK - Llandudno
Spoke to waz in store he was absolutely fantastic and very helpful impatient

Reply from Vodafone UK - Llandudno
Spoke to waz, he sorted me out. He was amazing and very patient

Reply from Vodafone UK - Llandudno
Spoke to was today! Very helpful! Always a pleasure to speak to! Thank you was best in the shop

Reply from Vodafone UK - Llandudno
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