Great and good help
Company replied
2 Fullerton Square Rivergate Centre Irvine,, KA12 8EJ Irvine, GB
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Great and good help
Company replied
Nathan, Scott and team were welcoming, knowledgeable, earnest and respectful! They worked hard and kept us informed as they prepared my wife’s new iPhone 16 plus. This entire process is complex but it... See more
Company replied
Alex was very helpful to myself and my mum in helping us get new phone deals. He gave us excellent advice and was very friendly and helpful. Excellent customer service.
Company replied
We’ve just popped into Vodafone and had the best service from Melissa - my Mum needed an upgrade and nothing was too much trouble - she was so helpful, patient and friendly and she really went the ex... See more
Company replied
Written by the company
2 Fullerton Square Rivergate Centre Irvine,, KA12 8EJ, Irvine, United Kingdom
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Reply from Vodafone UK - Irvine
Came in for my upgrade and got Kayleigh she was fantastic and helped me get my trade in sorted for my new phone. Very polite and explained everything very well.

Reply from Vodafone UK - Irvine
Nathan was amazing. Answered all questions I had. I felt that he wanted to help and help he did.
Please send Nathan my thanks.

Reply from Vodafone UK - Irvine
Rachel set my phone up for me a couldn't be happier

Reply from Vodafone UK - Irvine
Very happy with the service from Taylor today, thank you

Reply from Vodafone UK - Irvine
Was planningbon switching to o2 but there was an issue and saw Andy who helped sort me out with a new phone. Thanks very much :)

Reply from Vodafone UK - Irvine
After shopping around and going to o2 and having an issue with my orders, Andy helped get me a new phone for the same price as I was paying for my sim plan

Reply from Vodafone UK - Irvine
Kayleigh was a nice helper she was really helpful and not boring. She was funny and talked to us about video games. 5 star review

Reply from Vodafone UK - Irvine
Came in to do an upgrade and Rachel helped set every thing up, 5 stars

Reply from Vodafone UK - Irvine
Chloe, saved me quite a bit of money on my monthly contracts …very much appreciated and great job!

Reply from Vodafone UK - Irvine
Taylor set up my phone for me, very happy

Reply from Vodafone UK - Irvine
Kayleigh was very knowledgeable & helpful 😊

Reply from Vodafone UK - Irvine
Advisor and the young man training listened to my needs to work towards the best option for me and not just trying to get a sale.

Reply from Vodafone UK - Irvine
Chloe was fantastic helped me get a new phone and log into everything

Reply from Vodafone UK - Irvine

Reply from Vodafone UK - Irvine
Rachel helped me set up my phone and was great

Reply from Vodafone UK - Irvine
Taylor fixed my issue in no time today he was excellent

Reply from Vodafone UK - Irvine
Amazing experience and made me smile

Reply from Vodafone UK - Irvine
Chloe was very helpful in sourcing a new phone for me. Excellent customer care skills, friendly and helpful.

Reply from Vodafone UK - Irvine
I went in to store after the call centre couldn't fix my issue. Rachel helped quickly and was very friendly. Thank you!

Reply from Vodafone UK - Irvine
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