Vodafone UK - Farnham Reviews 

175
TrustScore 5 out of 5

4.9

32 The Borough, GU9 7NJ Farnham, GB


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Rated 5 out of 5 stars

First class! I particular choose to visit the Farnham branch because Nikki and colleagues are second to none in the high street tech industry - providing a perfect balance of customer service and gett... See more

Company replied

Rated 5 out of 5 stars

Visited Farnham Vodafone a number of times over the last 10 years. Seen various different staff members and every one has been helpful, friendly and knowledgeable. They have explained things, found s... See more

Company replied

Rated 5 out of 5 stars

Visit to vodafone There are no words to express my appreciation of Nicky at Farnham Vodafone. She completely calmed me down after a very stressful time in Italy and sorted all my problems out within... See more

Company replied

Rated 5 out of 5 stars

This was the most awesome experience EVER. Darren at the Farnham branch spent ages helping me get my e-sim sorted for me, he was thoroughly helpful, patient and friendly throughout the 30-40 or so min... See more

Company replied


Company details


Contact info

  • 32 The Borough, GU9 7NJ, Farnham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

175 reviews

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1-star

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4.9

All reviews

(175)

42,456 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from Nikki today with…

Great service from Nikki today with difficult buttons on my phone

25 August 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

First class

First class! I particular choose to visit the Farnham branch because Nikki and colleagues are second to none in the high street tech industry - providing a perfect balance of customer service and getting the job done. Trust and professional integrity are hard to find. Long live the branch - able to problem solve and deliver with a smile. I have just renewed my contract because of the service / the people there.

22 August 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Julia,

Thanks for the lovely review and fantastic support for Nikki and colleagues.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service very informative

Great service very informative

19 August 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service every time

Visited Farnham Vodafone a number of times over the last 10 years. Seen various different staff members and every one has been helpful, friendly and knowledgeable. They have explained things, found solutions and looked for the best price. Excellent service.

17 August 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Lisa,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Daniel (Manager) saved my day after I…

Daniel (Manager) saved my day after I had lost the will to live with Vodafone Corporate; he listens and provides intelligent thoughtful solutions which single handedly has retained my company’s business - very well done👍

16 July 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey James,

Thanks for the lovely review and fantastic support for Daniel.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service. Staff were amazing.

11 July 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Customer service

Nikki was Very helpful and lovely manner - made a process I hate perfectly easy

7 July 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey,
Thanks for the lovely review and fantastic support for Nikki.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful, knowledgeable staff

6 July 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Dave,

Thanks for the lovely review and the fantastic support you’ve shown for team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Happy customer

Went into the Farnham branch and was served swiftly and professionally. Customer service was good, a rarity in recent times.

1 June 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Daniel got me a new phone and sim for…

Daniel got me a new phone and sim for the same price as just a sim so very happy indeed

16 June 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Patricia,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Help with phone and broadband switch

Superb customer service - great advice not overselling and saved us over £350 per annum versus current BT contract and at incredibly higher speeds - always a pleasure to visit this store. Our advisor was Nicola

12 June 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Annie, thank you so much for your wonderful review and the amazing support you’ve shown for Nicola , it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Like being served by a friend

Always an easy experience at Farnham with Nikki. Just listens to what I want and finds the best deals.

6 June 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Andrew,

Thanks for the lovely review and fantastic support for Nikki.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nikki was great and really helpful.

Nikki was great and really helpful.

23 May 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Set up pay as you go

19 May 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Visit to vodafone

Visit to vodafone
There are no words to express my appreciation of Nicky at Farnham Vodafone. She completely calmed me down after a very stressful time in Italy and sorted all my problems out within minutes. What a woman! You must never, ever let her leave...she is Vodafone's greatest asset (she has sorted me out on numerous occasions) and I recommend Vodafone Farnham, and especially Nicky (though they are ALL excellent) to all my friends. A huge thank you from me...I will sleep tonight thanks to Nicky!

15 May 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Nikki today

Great service from Nikki today

12 May 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Lana,

Thanks for the lovely review and fantastic support for Nikki.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff

7 May 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Clive,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Knowledgeable & helpful

Knowledgeable & helpful

30 April 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Andy,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 1 out of 5 stars

Disappointing Customer Service

My new phone stopped working a few weeks after leaving the shop and Connor, who sold me it, refused to help completely so I will now be taking my business elsewhere!

30 April 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey EB,

Thanks for the lovely review and fantastic support for Connor.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adam - a really helpful assistant.

My wife and I both had queries on our accounts. Spoke to a young man called Adam who was tremendously helpful. Nothing was too much trouble - he explained everything and didn’t rush us. He is a credit to the company.

22 April 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Roger,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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