Vodafone UK - Farnham Reviews 

168
TrustScore 5 out of 5

4.9

32 The Borough, GU9 7NJ Farnham, GB


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Rated 5 out of 5 stars

Visit to vodafone There are no words to express my appreciation of Nicky at Farnham Vodafone. She completely calmed me down after a very stressful time in Italy and sorted all my problems out within... See more

Company replied

Rated 5 out of 5 stars

This was the most awesome experience EVER. Darren at the Farnham branch spent ages helping me get my e-sim sorted for me, he was thoroughly helpful, patient and friendly throughout the 30-40 or so min... See more

Company replied

Rated 5 out of 5 stars

Nikki, who served us was excellent. She made every effort to ensure our needs were met and she was mindful of getting the best deal. She answered all our queries whilst updating other customers who we... See more

Company replied

Rated 5 out of 5 stars

Nicky and Thomas turned around an awful upgrade experience via the app and online (6+ week wait for new phone that never came) … into a great one. They resolved a number of issues with original order... See more

Company replied


Company details


Contact info

  • 32 The Borough, GU9 7NJ, Farnham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

168 reviews

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1-star

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4.9

All reviews

(168)

40,160 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer service

Nikki was Very helpful and lovely manner - made a process I hate perfectly easy

7 July 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey,
Thanks for the lovely review and fantastic support for Nikki.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful, knowledgeable staff

6 July 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Dave,

Thanks for the lovely review and the fantastic support you’ve shown for team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Happy customer

Went into the Farnham branch and was served swiftly and professionally. Customer service was good, a rarity in recent times.

1 June 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Daniel got me a new phone and sim for…

Daniel got me a new phone and sim for the same price as just a sim so very happy indeed

16 June 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Patricia,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Help with phone and broadband switch

Superb customer service - great advice not overselling and saved us over £350 per annum versus current BT contract and at incredibly higher speeds - always a pleasure to visit this store. Our advisor was Nicola

12 June 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Annie, thank you so much for your wonderful review and the amazing support you’ve shown for Nicola , it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Like being served by a friend

Always an easy experience at Farnham with Nikki. Just listens to what I want and finds the best deals.

6 June 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Andrew,

Thanks for the lovely review and fantastic support for Nikki.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nikki was great and really helpful.

Nikki was great and really helpful.

23 May 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Set up pay as you go

19 May 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Visit to vodafone

Visit to vodafone
There are no words to express my appreciation of Nicky at Farnham Vodafone. She completely calmed me down after a very stressful time in Italy and sorted all my problems out within minutes. What a woman! You must never, ever let her leave...she is Vodafone's greatest asset (she has sorted me out on numerous occasions) and I recommend Vodafone Farnham, and especially Nicky (though they are ALL excellent) to all my friends. A huge thank you from me...I will sleep tonight thanks to Nicky!

15 May 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Nikki today

Great service from Nikki today

12 May 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Lana,

Thanks for the lovely review and fantastic support for Nikki.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff

7 May 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Clive,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Knowledgeable & helpful

Knowledgeable & helpful

30 April 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Andy,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service

Connor was fab with helping me purchase my iPhone 17 pro. Everything is set up perfectly and the service was great - would highly recommend!

30 April 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey EB,

Thanks for the lovely review and fantastic support for Connor.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adam - a really helpful assistant.

My wife and I both had queries on our accounts. Spoke to a young man called Adam who was tremendously helpful. Nothing was too much trouble - he explained everything and didn’t rush us. He is a credit to the company.

22 April 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Roger,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

10/10 Customer Experience

Met with Connor - great customer experience all around. He was Polite, understanding, and helped walk me through what was the best option for my situation. 10/10 recommended.

19 April 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Ben,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Paul at the Farnham branch was awesome!

Paul at the Farnham branch was exceptionally supportive and went above and beyond. He was a real credit to the store and the brand. Top guy.

14 April 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Tara,

Thanks for the lovely review and fantastic support for Paul.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from nikki

Great service from nikki1

28 March 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Yvonne,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Exceptional level of service I run a…

Exceptional level of service I run a Charity and have over 1000 contacts and Nikki in Farnham spent massive amount of time and energy restoring context and details and ensuring that I was reconnected. I struggled with technology so incredibly grateful, top class service

8 March 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Richard,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Excellent service from Thomas in Farnham store, helped myself and my husband with our SIM only plans

22 February 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Sharon,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Super helpful staff and advices as…

Super helpful staff and advices as always

28 February 2026
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Damien,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

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