Kelby, our sales advisor is a very knowledgeable and attentive person for whom time was not an issue, but our understanding of the contract was. He explained everything to our satisfaction after goin... See more
Location
Switch location57 Market Street, CW1 2EY Crewe, GB
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Went to sort out my contract in the Crewe store dealt with Tom and Alex and they were outstanding. Really professional knowledgeable and we’re able to help me understand everything I needed highly rec... See more
Company replied
Yet again the boys held the fort, great service. Putting me in the right direction, getting my phone swapped with no issues. ALWAYS glad to have a human to chat to, andvto get the job done right and... See more
Company replied
All the staff have been superbly helpful and couldn’t ask for better service. Wish everyone was as helpful as Vodafone Crewe. Would 110% recommend the service I have received at Crewe.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Crewe
Written by the company
Contact info
57 Market Street, CW1 2EY, Crewe, United Kingdom
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Yet again the boys held the fort
Yet again the boys held the fort, great service. Putting me in the right direction, getting my phone swapped with no issues. ALWAYS glad to have a human to chat to, andvto get the job done right and quickly sorry TOBY needed elsewhere.

Reply from Vodafone UK - Crewe
Kerry (I think) - outstanding customer service
Dealt with Kerry (I think) from the Northwich Branch with regards to a new phone and set up. Her customer service and tech know how was second to none. I was particularly impressed as the person in question handled not only my request but a shop full of people, one of which was quite challenging. She remained calm and professional and dedicated to helping all. I hope this feedback reaches her as she is a real asset to your company.

Reply from Vodafone UK - Crewe
Excellent service
Josh was so professional knowledgeable and polite to me and my family. Tom later completed the sale in the same manner.
Both are a credit to Vodafone

Reply from Vodafone UK - Crewe
Excellent service
Excellent service. Josh was friendly, knowledgeable and patient. Obtaining our new phones presented no problems and he guided us through the set up and change over procedure in a clear and confident manner. I would recommend Vodafone.

Reply from Vodafone UK - Crewe
Served by Josh helped me through the…
Served by Josh helped me through the process of changing my contract. Friendly service and very helpful

Reply from Vodafone UK - Crewe
A pleasant greeting immediate offer of…
A pleasant greeting immediate offer of professional help guided through a satisfactory phone upgrade and willing assistance to resolve an ongoing problem, very satisfied with the overall service from the staff, Tom and Kelby

Reply from Vodafone UK - Crewe
Seth was really helpful and really good…
Seth was really helpful and really good explained everything well
The systems are really slow

Reply from Vodafone UK - Crewe
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