Came to Vodafone today in order to try and sort out a multitude of phone issues. I had the pleasure of meeting Ed one of your customer service representatives who was incredibly helpful. He went above... See more
Company replied
11 Cambridge Walk, GU15 3SW Camberley, GB
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Came to Vodafone today in order to try and sort out a multitude of phone issues. I had the pleasure of meeting Ed one of your customer service representatives who was incredibly helpful. He went above... See more
Company replied
Would always recommend this store. Was served by Kimberly, who is really lovely and very knowledgeable, which makes the whole process way easier.
Company replied
Kimberley Court is so great, such a helpful, friendly and professional lady. Any problems she can deal with it so quickly.
Company replied
Reggie, the customer service agent in the Camberley Vodafone shop provided an outstanding service both with the SIM only plans and the Vodafone 2 home broadband services. He solidified even more ou... See more
Company replied
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11 Cambridge Walk, GU15 3SW, Camberley, United Kingdom
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Came to Vodafone today in order to try and sort out a multitude of phone issues. I had the pleasure of meeting Ed one of your customer service representatives who was incredibly helpful. He went above and beyond in order to be able to make sure my experience was as streamlined, informative and effective as possible. I feel it is important to note that this is the level of customer service is rare in face to face sales, and is the epitome of how a personalised customer experience is meant to be. So, once again, a big thank you to Ed who I hope gets the recognition he deserves.

Reply from Vodafone UK - Camberley
Kimberley Court is so great, such a helpful, friendly and professional lady. Any problems she can deal with it so quickly.

Reply from Vodafone UK - Camberley
We are always very well looked after at the Camberley store and Kimberley in particular is very knowledgeable, friendly and extremely helpful. Strongly recommended

Reply from Vodafone UK - Camberley
Would always recommend this store. Was served by Kimberly, who is really lovely and very knowledgeable, which makes the whole process way easier.

Reply from Vodafone UK - Camberley

Reply from Vodafone UK - Camberley
Jan was very friendly and gave great customer service
I wasn't due for an upgrade but my discounts were due to increase and she went through all services to get me the best deal.

Reply from Vodafone UK - Camberley

Reply from Vodafone UK - Camberley
Reggie, the customer service agent in the Camberley Vodafone shop provided an outstanding service both with the SIM only plans and the Vodafone 2 home broadband services. He solidified even more our trust in the Vodafone services.
Thanks Reggie, wish Vodafone had more customer service agents like him.
I am highly satisfied, please take my feedback in consideration when promoting or dealing with Reggie.
Thank you.

Reply from Vodafone UK - Camberley
I visited the Camberley brunch for an SIM replacement.
Was a absolute outstanding experience dealing with Reggie,was polite, respectful and extremely professional.
Hope to be noted as good people are hard to find.

Reply from Vodafone UK - Camberley
Just got 3 contract renewal/upgrade in Camberley Voda branch, thanks Ed amazing job just saved me close to £25/month across all contracts. 👍
Great services very friendly and professional.

Reply from Vodafone UK - Camberley
Kimberley was amazing today fixing an issue with my phone that the Vodafone tech people had failed to fix for me! She was determined to fix it and she did!! Thanks!

Reply from Vodafone UK - Camberley
Youseef went above and beyond, to help me out when I ordered the wrong product. Cannot stress how helpful he was in getting me the right product and airtime plan. Highly recommend.

Reply from Vodafone UK - Camberley
After issues online, i came into the store and met the store manager Jan. she then spent the next hour and a half navigating broadband and actually swapping my phone plan over also!
She was so so helpful and saved me a lot of tears, making sure to get me my best deal and what serves me best. I genuinely do not know what I would have done (apart from cry) if Jan hadn’t saved me today. She also stated that if i ever need anymore help at all, that i am free to come into the store and ask her directly.
This is the best customer service i have ever received in my life and i am now proudly a vodaphone customer for my broadband as well as my phone provider. Thank you!

Reply from Vodafone UK - Camberley
I went the vodofone store Camberley, the store manger fix my eSIM activation process. She is jan . He is good service for customer
I am happy with service,

Reply from Vodafone UK - Camberley
Kimberley was wonderful!
Very friendly and helpful, an absolute credit to the brand.

Reply from Vodafone UK - Camberley
The lady name Jan was very good she explain everything to me.

Reply from Vodafone UK - Camberley
Knowledgeable, polite friendly, and a quick service. Would recommend to friends

Reply from Vodafone UK - Camberley

Reply from Vodafone UK - Camberley
KERENZA and Jan were exceptional in the service they gave. They set me up with a cheaper plan and managed to get my emails downloaded. They also have sorted me in the best phone for my business. 5* service from Vodafone Camberley😃

Reply from Vodafone UK - Camberley
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