Vodafone UK - Broadstairs Reviews 

312
•
TrustScore 5 out of 5

4.9

Unit 11 The Link , Margate Road, CT10 2FF Broadstairs, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Store manager, Connor, has been amazing. Every time we come the customer service is incredible. We are always greeted with a smile and remembered from previous visits. Every choice is always given reg... See more

Company replied

Rated 5 out of 5 stars

Connor was exceptionally helpful with a number of things such as upgrading a few devices and getting us the best deals available via Vodafone. Even to the point of getting deals that we were not awar... See more

Company replied

Rated 5 out of 5 stars

Chris in Broadstairs was fantastic when we went to see him. He was acting manager due to issues with staff. He acknowledged everyone in the queue and really made my interaction special. He got me... See more

Company replied

Rated 5 out of 5 stars

Every time I visit the store, I make a point of seeing Connor because he is absolutely brilliant. He goes above and beyond to make sure I always get the very best service. He’s knowledgeable, friendly... See more

Company replied


Company details


Contact info

  • Unit 11 The Link , Margate Road, CT10 2FF, Broadstairs, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

312 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(312)

42,851 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Went in to Broadstairs to see Chris…

Went in to Broadstairs to see Chris today and order the new iphone. A great experience as always. 5/5.

29 September 2026
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hey Nosu,

Thanks for the lovely review and fantastic support for Chris.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Samuel did a great job of helping us…

Samuel did a great job of helping us set up a new account. Very polite and friendly.

29 September 2026
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hey Joan,

Thanks for the lovely review and fantastic support for Samuel.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chris was So helpful and very…

Chris was So helpful and very knowledgable about best tariffs.
Would recommend vodaphone to all

27 September 2026
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hey Kate,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The guys in store were great and helped…

The guys in store were great and helped us pay our bill in store after issues on the phone, thank you callus and rhys

27 September 2026
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hey Ellana,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

It was a successful visit and Phil solved my problem really quickly and was. friendly

It was a successful visit and Phil fixed our issues and was very friendly

25 September 2026
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Connor was exceptionally helpful with a…

Connor was exceptionally helpful with a number of things such as upgrading a few devices and getting us the best deals available via Vodafone. Even to the point of getting deals that we were not aware off!
He is helpful, explains everything clearly all with good humour and banter.

20 September 2026
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hey Nicholas,

Thanks for the lovely review and fantastic support for Connor. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Connor, store manager.

Store manager, Connor, has been amazing. Every time we come the customer service is incredible. We are always greeted with a smile and remembered from previous visits. Every choice is always given regarding our accounts and we save money, unexpectedly every time without asking. We have been with Vodafone for over 20 years. Stores with managers and staff like this are the sole reason brand loyalty exists!!! Connor and his team are a real credit to Vodafone!!!

20 September 2026
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hey Joyce,

Thanks for the lovely review and fantastic support for Connor. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing fella called Connor sorted my…

Amazing fella called Connor sorted my phone. Great service.

14 September 2026
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hey there,

Thanks for the lovely review and fantastic support for Connor.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke and Rhys were Fantastic got me…

Luke and Rhys were Fantastic got me setup with vodafone, thankyou again

14 September 2026
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hey Gaye,

Thanks for the lovely review and fantastic support for Luke and Rhys.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone


Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke was helpful & friendly

11 September 2026
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hey Vicky,

Thanks for the lovely review and fantastic support for Luke.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chris in Broadstairs

Chris, at Broadstairs was absolutely terrific. Helpful patient and kind. He explained everything in ordinary words.

2 September 2026
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

"Hey Jennifer,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Great service

Callum was so helpful, friendly and knowledgeable

1 September 2026
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hey Angela,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chris in Broadstairs was fantastic when…

Chris in Broadstairs was fantastic when we went to see him. He was acting manager due to issues with staff. He acknowledged everyone in the queue and really made my interaction special.

He got me the best deal for a phone and also saved money on my partners SIM card. I’ve been with Vodafone for quite some years and it’s people like Chris who keep me coming back!

24 August 2026
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hey Anon,

Thanks for the lovely review and fantastic support for Chris. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sim issues

Beth was super helpful and answered my questions comprehensively and managed to resolve my issue in a very short time.

20 August 2026
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hey LE,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

First class service

I had the most helpful and informative sales rep possible. Beth was patient and so knowledgeable and gave me alternatives which I took and has resulted in a fantastic deal.

13 August 2026
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hey Carol,

Thanks for the lovely review and fantastic support for Beth.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Callum was amazing!!

Callum was amazing!!! Got mine sorted and three new lines for my children too. No issues, no fuss, great customer service!!
Luke was also great and helped with the decision making process!
Cannot fault!!

7 August 2026
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hey David,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Callum.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic Customer Service…

Callum was so helpful and took so much time not only helping me find out what my son's SIM was costing but getting me a better deal,he explained everything so well an even helped me with my phone,a lovely young man, Amazing customer service an a credit to Vodafone,* cannot recommend him highly enough ,Thankyou Callum.

5 August 2026
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hey Annie,
Thanks for the lovely review and the fantastic support you’ve shown for Callum.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you so much.

Went in for an upgrade today and we were served by Callum. He was very helpful. So knowledgeable and friendly. He helped us with different offers for our upgrade and gave us a great deal! Brilliant customer service Callum. Thank you so much.

2 August 2026
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hey there,

Thanks for the lovely review and fantastic support for Callum.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chris in broadstairs was amazing

Chris in broadstairs was amazing! He made us feel at home and took care of us during the interaction. Thanks Chris

24 July 2026
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hey Mel,

Thanks for the lovely review and fantastic support for Chris. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Connor and luke very helpful helping with new phonegreat service and friendly 10/10

23 July 2026
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hey Sharon,

Thanks for the lovely review and fantastic support for Connor and luke.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look