Vodafone UK - Boston Reviews 

133
TrustScore 5 out of 5

4.8

3 Strait Bargate, PE21 6EE Boston, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Had an amazing service from Vodafone Boston by Jay (Manager). I went in with an issue with my handset, Jay not only helped me resolve the issue with my handset but also passed me to her colleague Hasa... See more

Company replied

Rated 5 out of 5 stars

Went in for a battery refresh left with a new phone the service was amazing provided by Hasan!

Company replied

Rated 5 out of 5 stars

Ivana was amazing with me helping me with my new phone- I wasn’t even coming in to get a new phone, just to fix an issue with it, but she talked me through my options and I decided to upgrade! She was... See more

Company replied

Rated 5 out of 5 stars

Called the store today and was helped with my enquiry by Millie She was polite and professional and didn’t go until I fully understood the information id asked about. Makes a change to get good cu... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Boston

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 3 Strait Bargate, PE21 6EE, Boston, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

133 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(133)

39,514 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely store with amazing staff

Went in for a battery refresh left with a new phone the service was amazing provided by Hasan!

30 July 2026
Unprompted review
Vodafone UK - Boston logo

Reply from Vodafone UK - Boston

Hey Uhibb,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had an amazing service from Vodafone…

Had an amazing service from Vodafone Boston by Jay (Manager). I went in with an issue with my handset, Jay not only helped me resolve the issue with my handset but also passed me to her colleague Hasan who was brilliant, he checked my account and reduced my bill. I would recommend Vodafone Boston!

29 July 2026
Unprompted review
Vodafone UK - Boston logo

Reply from Vodafone UK - Boston

Hey Nadia,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ivana sorted all of the things put…

Ivana sorted all of the things put before her in a very professional and caring manner
Made the visit well worth while
Many thanks

11 July 2026
Unprompted review
Vodafone UK - Boston logo

Reply from Vodafone UK - Boston

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ivana was amazing with me helping me…

Ivana was amazing with me helping me with my new phone- I wasn’t even coming in to get a new phone, just to fix an issue with it, but she talked me through my options and I decided to upgrade! She was super helpful and great at explaining and I am super happy, thank you so much!!🥰 xx -Hannah

13 June 2026
Unprompted review
Vodafone UK - Boston logo

Reply from Vodafone UK - Boston

Hey Hannah,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went into the Vodafone store in Boston…

Went into the Vodafone store in Boston on Saturday looking for a galaxy watch. Well what can i say. Ivana the lovely lady in store not only sorted out new watches for my wife and i. We came away with new contracts and home broadband plus i need to mention the other lovely lady Jay. She is very knowledgeable and helped out with my other devices. Both are outstanding and great assets to Vodafone

6 June 2026
Unprompted review
Vodafone UK - Boston logo

Reply from Vodafone UK - Boston

Hey Andie,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

My husband and I visited the Boston store

My husband and I visited the Boston Vodafone store to look at dmart watches, but thanks to the outstanding help from Ivana, we left with having ordered our watches, secured new and cheaper SIM contracts, and arranged home broadband aswell.
Ivana was knowledgeable, friendly, and took the time to explain all the options available to us without any pressure. Jay also assisted during the process, and together they made the whole experience smooth, hassle free, and incredibly efficient.
Excellent customer service from start to finish. Thank you both for making what could have been a complicated process so easy and straightforward. We would highly recommend this store and it's fantastic team.

6 June 2026
Unprompted review
Vodafone UK - Boston logo

Reply from Vodafone UK - Boston

Hey Barbara,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Called the store

Called the store today and was helped with my enquiry by Millie
She was polite and professional and didn’t go until I fully understood the information id asked about.
Makes a change to get good customer service
Well done Vodafone well done Millie

20 May 2026
Unprompted review
Vodafone UK - Boston logo

Reply from Vodafone UK - Boston

Hey Mr R Walker,

Thanks for the lovely review and fantastic support for Millie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I got a great deal with braudband and…

I got a great deal with braudband and SIM. Hasan was friendly, helpful and patient, explaining everything well.

14 May 2026
Unprompted review
Vodafone UK - Boston logo

Reply from Vodafone UK - Boston

Hey Sue,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hasan and Jay were very professional…

Hasan and Jay were very professional and sorted my phone s very quickly

11 May 2026
Unprompted review
Vodafone UK - Boston logo

Reply from Vodafone UK - Boston

Hey Dean ,

Thanks for the lovely review and fantastic support for Hasan and Jay.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Ben for helping me wit my new…

Thank you Ben for helping me wit my new phone and moving everything across for me.

2 May 2026
Unprompted review
Vodafone UK - Boston logo

Reply from Vodafone UK - Boston

Hey Sue,

Thanks for the lovely review and fantastic support for Ben.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mia was absolutely outstanding great…

Mia was absolutely outstanding great customer service!! hasan and ozzy also very good. Good laugh enjoyed going in to store

1 May 2026
Unprompted review
Vodafone UK - Boston logo

Reply from Vodafone UK - Boston

Hey Ian,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hasan was very informative helpful…

Hasan was very informative helpful polite nothing was to much trouble ozzywas also very polite and helpful would recommend these guys to everyone

1 May 2026
Unprompted review
Vodafone UK - Boston logo

Reply from Vodafone UK - Boston

Hey Jane,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great help

Only popped in to enquire about my bill and turns out I was out of contract, Ben was so helpful in reducing my bill and giving me more for my money. A great help. Thank you

25 April 2026
Unprompted review
Vodafone UK - Boston logo

Reply from Vodafone UK - Boston

Hey Stephen,

Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service from the people at…

Good service from the people at Vodaphone especially the gentleman man hasan very pleasant 👍

27 April 2026
Unprompted review
Vodafone UK - Boston logo

Reply from Vodafone UK - Boston

Hey Stuart,

Thanks for the lovely review and fantastic support for Hasan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Hasan

Great service from Hasan , helped me with my upgrade nothing was to much trouble.

27 April 2026
Unprompted review
Vodafone UK - Boston logo

Reply from Vodafone UK - Boston

Hey Sarah,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

5* service

Very pleased with my new phone and plan today , wanted to thank Hassan for explaining everything really well and not trying to push other products and services on us like other competitors, 5*

15 April 2026
Unprompted review
Vodafone UK - Boston logo

Reply from Vodafone UK - Boston

Hey,

Thanks for the lovely review and fantastic support for Hassan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Vodafone Boston very helpful…

Thank you Vodafone Boston very helpful in getting me a sim set up for my sons first phone.

23 March 2026
Unprompted review
Vodafone UK - Boston logo

Reply from Vodafone UK - Boston

Hey Jessica,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from both Ben and Hasan…

Great service from both Ben and Hasan walking me through my roaming options.

24 March 2026
Unprompted review
Vodafone UK - Boston logo

Reply from Vodafone UK - Boston

Hey Scott,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vey helpful Ben

Vey helpful Ben explained everything I needed to know and helped me transfer my data from my old phone to my new one

20 March 2026
Unprompted review
Vodafone UK - Boston logo

Reply from Vodafone UK - Boston

Hey Sarah,

Thanks for the lovely review and fantastic support for Ben.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben was great

Ben was great very helpful in helping me with the best price for my new sim only plan.

22 March 2026
Unprompted review
Vodafone UK - Boston logo

Reply from Vodafone UK - Boston

Hey Andy,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look