Heera was great help today as had issue on my Pay as you go account and Heera sorted everything out for me.I highly recommend to go and see him in the Bedford store.
Location
Switch location3 The Harpur Centre, MK40 1PS Bedford, GB
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Amazing resource Mr. Bharat he had me hook line amd sinker. Really ampathized and sympathised with my situation offered a great product great services and patient with my questions. Wish more competen... See more
Company replied
I came to the store today because I recieved a message from Vodafone to say my mobile data was running out and heera the manager helped me find the best deal with unlimited data and I was more then... See more
Company replied
Natalia at Bedford Vodafone is a genuine genius - if you want the best deal for your individual circumstances, she is the one to talk to. I have her about 5 things that were important to me, and she B... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Bedford
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
3 The Harpur Centre, MK40 1PS, Bedford, United Kingdom
4.9
Excellent
160 reviews
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Totally unexpected price increase!
This is my first complaint! When I took out my 1yr contract with you at £9/month, you did not mention the price would rise in March. I know it’s a small increase but you must be honest and transparent at the start. I am an 83yr old OAP and my income is limited, so I need to know this info in advance. I was also told the signal in my road was very good and that’s why I transferred to Vodafone, but it’s not that good I’m afraid. At this moment i have a one dot signal It is never more than two at best, and I experience at times loss of connections to family which is very important to me. Sorry I find a need to complain!
9 April 2025
Unprompted review
Reply from Vodafone UK - Bedford
Hi Moira,
It's disappointing to see your review. We completely understand the importance of receiving the required help and support when needed.
For any assistance, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm. If you have already spoken to the team but haven't received the resolution you were looking for, please come chat with my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks,
Vodafone Social Media Team
Avoid Vodafone
This is an update 30 March 25,
I was left holding for 40minutes.
Interestingly, as I am writing this review a team attempted to call me x2 whilst holding on for a technician!!!
Avoid Vodafone. This is probably the worst network provider in Bedford. The team members in Bedford store are very good. ⭐ ⭐ ⭐ ⭐
Sadly the network in the area appears to be extremely poor.
Initially a report stated they had good net work coverage. Sadly this is not true. (My broadband service box arrived on the day of the 2 week cooling of period). And have been locked into their contract. Frequently I'm unable to make calls indoors/home.
The customer service unnecessarily protracted and even more so when you request for a Puk number to leave the network. Their policy appears to lock their unhappy customer into bondage. The technical team try to prevent customers leaving insisting on carrying troubshooting tests. Reinforcing the difficulties of leaving the network
If a customer decides to leave a termination fee 135 pounds is then required this then as more frustration to the customer.
On 25 March I terminated the call after waiting for a technician to sort out my issue..the matter still remains outstanding.
The saga continues!!
The network service is poor..error message "unregistered calls" or not connected to Internet/wifi and unable to have a conversation without the line dropping several times. 😤
Ironically when I requested to make a direct complaint my network remained quite strong 🤷🏾♂️
25 March 2025
Unprompted review
Reply from Vodafone UK - Bedford
Hi Pam,
We understand how important it is to have the best possible connection at all times. If this is for a mobile broadband line, then please send us a message via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks,
Vodafone Social Media team
The guys in Bedford where great
The guys in Bedford where great, Bradley has a great help, and got me sorted! Thanks Brad!
22 March 2025
Unprompted review
Reply from Vodafone UK - Bedford
Hi there,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Dylan was great sold me a new sim and…
Dylan was great sold me a new sim and got me signed up. Very advanced and great work
19 March 2025
Unprompted review
Reply from Vodafone UK - Bedford
Hi Bicu,
We’re glad to hear you found the best deal for you when visiting the store. Thanks for your review. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Heera was amazing today and I'll highly…
Heera was amazing today and I'll highly recommend to see him in Bedford.
19 March 2025
Unprompted review
Reply from Vodafone UK - Bedford
Hi Balilunga,
Thanks for taking your time to share this experience in store with Heera. We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Bradley in Bedford was a great help…
Bradley in Bedford was a great help fixing my issue! He is excellent@
1 March 2025
Unprompted review
Reply from Vodafone UK - Bedford
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
I made an appt to upgrade my phone and…
I made an appt to upgrade my phone and was assisted by Bradley. As we know it can take a while to transition to a new phone and Bradley was very knowledgable and extremely supportive in navigating this process and provided a first class service, thank you Bradley.
28 February 2025
Unprompted review
Reply from Vodafone UK - Bedford
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Extremely knowledgeable and helpful.
Extremely knowledgeable and helpful.
24 February 2025
Unprompted review
Reply from Vodafone UK - Bedford
Hi Susan.
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Went into store today as my phone…
Went into store today as my phone wasn't working. I was greeted and served by the manager Dylan. He advised me on my options as I was a pay as you go customer topping up £20 a month. He sold me a talkmobile sim and halved my bill for me. Great lad!
20 February 2025
Unprompted review
Reply from Vodafone UK - Bedford
Hi Anne,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Came into store and was greeted by…
Came into store and was greeted by Dylan. We went through various operations for a new phone and he got me all set up. Great guy asset to Vodafone.
20 February 2025
Unprompted review
Reply from Vodafone UK - Bedford
Hi Muhammad,
Thank you for your review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Heera was very nice
Heera was very nice, very pleasant young gentleman
17 February 2025
Unprompted review
Reply from Vodafone UK - Bedford
Hi Humzah, thanks for your lovely words for Heera. All the best, The Vodafone Social Media Team
Brad at Bedford was a great help
Brad at Bedford was a great help, got everything set up and put me on a better plan!
He was great!
13 February 2025
Unprompted review
Reply from Vodafone UK - Bedford
Hi Jeff,
This is a great review for Brad. We’re glad to hear you found the best option for you when visiting the store. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Dylan helped transfer my WhatsApp chat
Dylan helped transfer my WhatsApp chat. Great work mate
12 February 2025
Unprompted review
Reply from Vodafone UK - Bedford
Hi Stephen,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Bradley in the Bedford was a great help
Bradley in the Bedford was a great help
30 January 2025
Unprompted review
Reply from Vodafone UK - Bedford
Hi Brandon,
It's great to see that Bradley delivered the support you needed! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Bedford
Hi Radek. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lovely experience from a great staff member
I was shopping in Bedford & popped into vodaphone to see what upgrade I was entitled to without paying alot more money each month, I needed a phone with alot more storage as my old Samsung was full & I also needed a phone with a great camera as I love taking photos.Natalia asked if she could help, I told her what I needed in a phone and she was so helpful I felt instantly at ease with her, within about 10 minutes she had helped me find the perfect phone Samsung S24 Ultra and the perfect package for me, she helped me to transfer everything from my old phone onto my new phone.
I had been into other Vodaphone stores and not had the help or advice I would have liked but Natalia was absolutely amazing and helped me throughout the whole process, changing phones can be a stressful time, but Natalia made my whole experience stress free. Vodaphone are lucky to have such a lovely, friendly, most helpful lady on their team , .
Many thanks again Natalia
24 January 2025
Unprompted review
Reply from Vodafone UK - Bedford
Hi Kay. Thank you for your review for Natalia. It's always lovely to read such fabulous feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dylan was amazing instore and helped me…
Dylan was amazing instore and helped me transfer all my data from one phone to another and upgraded my phone
23 January 2025
Unprompted review
Reply from Vodafone UK - Bedford
Hi Maureen,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Heera was fantastic with helping me…
Heera was fantastic with helping me with my bill
21 January 2025
Unprompted review
Reply from Vodafone UK - Bedford
Hi Marius,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Was instore sorting out 2 sim only…
Was instore sorting out 2 sim only upgrades and was greeted and served by Natalia. She managed to upgrade both of my packages and give me a great deal. Left the store very and happy and will definitely return again.
9 January 2025
Unprompted review
Reply from Vodafone UK - Bedford
Hi Dylan,
We’re glad to hear you found the best option for you, when visiting Natalia in our store. Thanks for your review. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Sheeran made it a very easy process so…
Heeran made it a very easy process so helpful.
10 January 2025
Unprompted review
Reply from Vodafone UK - Bedford
Hi Mark,
It's great to hear your feedback. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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