It was fine buts a bit annoying that I can’t add my ticket to my apple wallet because it’s a resale
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Review summary
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Good feedback would just like to get my tickets sooner so i’m not freaking out about it. Overall though good so far!
Company replied
Very straight forward experience purchasing tickets. The app is user friendly and simple to use. Ticket prices are extremely competitive. I've used this product multiple times to purchase MLB ticke... See more
Company replied
It was pretty bad experience. I had to wait on hold for 45 minutes to talk to speak or speak to somebody. They even buy the tickets. The fees were out of control and depending on whatever Kong venue y... See more
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Company details
Written by the company
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Is Vivid Seats Legit? Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
Vivid Seats Game Center
Written by the company
- Flex your fandom in the Vivid Seats App with daily games for a chance to WIN FREE TICKETS.
- Play daily games to score points and earn tokens towards Game Center rewards. Eligible players can also earn entries in weekly drawings for FREE tickets.
100% Buyer Guarantee
Designed to give you full peace-of-mind, safety, and security
We want to offer you the best tickets for the events you’re excited about and make the purchase experience easy. We are here for you when you need us.
Contact info
Chicago, United States
- 8668488499
- www.vividseats.com
4.3
Excellent
114K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Good and timely communication.
1 August 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Very quick and easy
Very quick and easy! Excellent photos to see exactly seat-viewing experience!
1 August 2026
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Easy to operate and got the tickets fast
1 August 2026
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Cost transparency, quick delivery
Full transparency on cost and quick delivery of tickets
1 August 2026
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Buying Tickets
Looking for tickets and placing an order was quick! I downloaded the app and a few minutes later my ticket came through!
1 August 2026
Reply from Vivid Seats
Hi customer, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
Excellent services
1 August 2026
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Reply from Vivid Seats
Thank you for sharing your concerns. Typically, tickets are released closer to the event date due to security precautions implemented by the venues, which is a common practice ensure security. This is why you may not receive your tickets until the day before or shortly before the event. We understand how this can be inconvenient, especially when planning with others, and we appreciate your patience. If you have any further questions or need assistance, please feel free to reach out, and we’ll be happy to help.
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Easy experience
Easy experience! Have used vivid seats for many concerts and sporting events!
1 August 2026
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Ticket accessibility
My tickets weren’t accessible using the email address I set up my account with. But, I was able to finally find them by logging back into the account using the Apple link. Not very intuitive.
30 July 2026
Reply from Vivid Seats
Hi there, thank you for your feedback. After reviewing your order, we can confirm that your tickets were sent to you and are also accessible on the Vivid Seats app for convenient access. If you encounter any issues in the future, we recommend reaching out to our customer service team, who will be happy to assist you in ensuring your tickets are ready for the event.
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Always smooth!
1 August 2026
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Reply from Vivid Seats
Hi Debbie, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
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