VitalChek logo
Visit website

VitalChek Reviews 17,019

•
TrustScore 4.5 out of 5

4.5

e-Commerce Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and speed of the service, particularly appreciating the quick delivery of documents. Many found the ordering process straightforward and efficient, noting that their requests were handled promptly and securely. The overall user experience is consistently described as positive, with many expressing satisfaction with the reliability of the service. However, some customers also noted issues with the order process and response times. A few people mentioned receiving canned responses to their emails or experiencing delays in receiving their documents, with some orders taking several months. There were also instances where customers found the website not user-friendly, requiring assistance to select the correct item.

What people talk about most

Delivery service

Customers generally express satisfaction with the delivery service, often highlighting quick and prompt... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers report quick and easy ordering processes,... See more

Service

Reviewers mention positive feedback about service. Many customers found the service easy, quick, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many praising the ease and speed of the... See more

Response time

Customers consistently note ambiguous experiences with response times. Many reviewers praise the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The experience was so easy and fast its mind blowing. Years ago i ordered a birth certificate that took weeks to arrive. To have this recent order arrive in two days is unconscionable. Very thankful f... See more

Rated 5 out of 5 stars

Well, I ordered a birth certificate for my daughter through VitalChek. I highly and strongly recommend VitalCheck because my order was processed nicely and smoothly without any hassle. The shipping an... See more

Rated 5 out of 5 stars

Easy and quick service. Would recommend. I chose vitalcheck because other similar companies claiming to provide these services had poor reviews and bad experiences claiming they were never given the s... See more

Rated 5 out of 5 stars

It came fairly quickly (about 5 days). But more importantly, the delivery person took care to put it *inside* my screen porch. I have an indoor/outdoor porch, separated by a screen door. He/she took c... See more

Company details

  1. e-Commerce Service

Written by the company

LexisNexis VitalChek Network Inc. is an authorized service partner with more than 500 government agencies nationwide for the issuance of birth certificates and other vital records (death certificates, marriage certificates and divorce certificates). VitalChek has been providing these services for 35 years and currently processes more than 2 million vital record orders annually. At VitalChek, we understand the importance of keeping your personal information safe and secure. That's why we operate to the highest standards of web security when processing orders and work directly with the government agencies to fulfill your vital records requests.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 56% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Birth certificate

The experience went very well from beginning to end.The website was really easy to use the payment when smoothly I arrived.My package on the time they said I was going to I don't have anything bad to say the experience was very good

26 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look