VistaPrint USA Reviews 

Good morning Vista Print Team, I had the privilege of working with Representative Stich on the phone with my many projects and updates. He is ABSOLUTELY phenomenon. Extremely helpful, patient and a delight to talk to. It was a true Joy working with him this morning and it was as if he could see me and he understood me and all I needed to get done. His smile came through the phone conversation. Thank you, Stich, You are the ABSOLUTE BEST!!!!!

Amazing customer service! As a small business owner, the care I get from Vistaprint is greatly appreciate. They have so many items that can be printed one off that help promoting my brand. No other site can do this like them! Perfect!

Amazing customer service. Great quality products!

I found exactly what I was looking for. The tools to help with designing are easy to use. When I got stuck sending the project to the design team was easy and they created my dream design.

Vistaprint has proved to be a massive disappointment. I placed an order for a simple nylon bag on 9/10/26, paid extra to have it expedited for our delivery deadline of 9/18/26. On 9/17/26 I checked the status and my order still showed delivered on 9/18/26. Skeptical, I asked for tracking immediately and was told it was on its way. No delivery on 9/18, 9/19, 9/20, 9/21, 9/22 or 9/23. I call or chat in every morning and am told the same thing "production running late". No reason, no ETA. I'm told I will get an update at the end of the day and I never do. This is a simple nylon carrying bag with a simple logo. Either Vistaprint has a factory shutdown, labor resource issue or supply chain issues, but no one will tell me what the root cause is. And my order status remains the same: Delivery for 9/18/26! Do not order from them if you want to get the product you paid for. I only received a refund on the expedited shipping cost because I asked for compensation twice. Vistaprint never proactively offered anything other than false promises and zero information.

I sent in several revision requests, but apparently they only got one. I got a notification that they would close out the project due to inactivity, I went back in made the revision request again and then got a message my project had been closed out, no revisions were made, yesterday all my requests were in there today only one is in there. The design team wouldn’t do anything about it, I was going to have to start all over. Customer service couldn’t do any other than give me a store credit to start a new project. I didn’t want to do this all over again and if they didn’t get my requests again them what. I won’t use vistaprint again. I have been using them for 10 years, no more. Poor customer service by the design team.

The design assistant quickly helped make my invitations look polished and beautiful. She made great suggestions as well.

American Specialty Vehicles has been a customer of Vistaprint for years. We continue to use to use this company because we receive exceptional service.
Shantoy has been a tremendous help with our account issues, expediting an order for a trade show, customer service, and taking care of our needs in general.
Thank you!
Cindy Allen
ASV, Inc.

If you need something quickly DO NOT use VISTAPRINT!!!! I placed an order for a custom company flag last week. Its for an imporant event taking place this week. I paid EXTRA to ensure it would arrive a few days before the event. It said expected delivery was Tuesday, 9/21/26. I have literally heard NOTHING about my order. No updates or emails. It even still says ON TRACK on their website still. Its now Wednesday 9/22/26 and still NOTHING. Even after emailing them. I am so sad and frustrated because we were so excited to have this flag for our event Thursday.

We received our order while not home and during a rainy day which ruined the product, but they reached out rapidly after we submitted a help request and fully replaced our order. Wonderful company!

This was my first time using VistaPrint’s human assistance service, and I had an excellent experience. Mr. Nu was incredibly helpful and really understood what I was looking for.

I had sent him the details the day before, and when our appointment started, he had already gone through everything and had most of the work done. We only needed to make a few small adjustments, which we took care of very quickly. The 30-minute appointment was more than enough.

I placed my order right there during the appointment, and Mr. Nu also helped me with the purchase and made the whole process very easy.

Overall, it was a great experience from start to finish. I was very fortunate to have Mr. Nu assist me. Excellent service!

I ordered two sets of business cards for two projects, and one set came through fine while the other got stuck in the production and shipping process. When the cards were a week overdue, I chatted with a bot and then a person, Nicole J. She was able to determine that the shipment was “lost” and so could replace the order and ship it quickly. I appreciated her responsive and the effectiveness of her solution. Her abilities have kept me a VistaPrint customer. Otherwise, I was frustrated and absent business cards.

Christian was very patient and super helpful to get my business printing products to the finish line. We worked together to complete the design and processed my order with the desired outcome. Thanks Christian

Joanna
Tru Integrative Wellness

RE: Order LXJR5RLC

I am beyond frustrated with the terrible customer service I received from Vistaprint. Let me break it down.

On September 18, our business was invited to an event happening on September 26. So, I jumped on a chat with a representative around 3:30 PM Central Time to see if I could order some extra brochures and business cards, asking if they could arrive by September 24. They assured me it was totally doable, so I placed my order right away. Later that day, I submitted another order for a flyer, thinking it might be okay if it arrived after the event.

I kept tracking my orders, hoping everything would be fine. Then, on the evening of September 21, I saw that while the business cards were on track, the brochures wouldn’t arrive until September 28—way too late for the event. I was livid! I called customer service immediately, and the rep said he would get back to me. Guess what? I never heard a word!

So the next day, I called again and spoke to a few different reps. They were nice enough, but they couldn’t help at all. They informed me that my business cards wouldn’t ship until the brochures were finished, which was unacceptable. I demanded a refund and asked to speak to a supervisor.

A supervisor finally called me back, and I was hoping to resolve this mess. But when I started explaining everything that had happened, he flat-out accused me of LYING about my text conversation on their "chat" system! HE CALLED ME A LIER!! (VisaPrint, PULL THE TAPES!) And, how ineffective VP text/chat system must be that I was texting the customer service rep from my cell phone, SAME NUMBER as the account! He claimed he couldn’t find any record of it with my phone number or my account! Seriously?!

After wasting hours on the phone with customer service reps who were friendly but completely ineffective, I’ve decided WE WILL NEVER use Vistaprint again. Their customer service is clearly a disaster; the reps work from home and can’t efficiently connect with their team or solve problems. Save yourself the headache and find a better option. I’m sharing this so others don’t have to endure the same nightmare I had.

I had difficulty finding a previous order--my husband's business cards--that I need to reorder. I apparently ordered them as a guest instead of on my account. I had no order number and could not find the original email confirmation. The customer service associate on the help chat, Mary Grace B, performed a miracle and found the original order with the sparse information I was able to provide. She also helped me connect the project to my VistaPrint account so this won't happen again.

I screwed up my order inadvertently.... and received the wrong card in the mail. Then I had a hissy fit and they calmed me down, fixed my order, and generally exposed me as a complete idiot.

Thank you VistaPrint USA for your help

Very helpful. Great products. They will make sure you are satisfied!!!! Customer service was excellent!

Absolutely stunning A-board. ordered it and it arrived ahead of time with amazing printwork. Wouldn't go anywhere else

I made an ordering mistake and Amy went above and beyond to make me happy. I provided some feedback on an order where I didn't look closely at the size (just looked at the photo) and our employees were disappointed in the product. I really didn't expect anything - maybe a coupon for next time. Amy reprocessed the order correctly for me. I really appreciate you going above and beyond! 10/10 Customer Service

Maya was the person who assisted me and gave great suggestions. The knowledge and customer service was outstanding!!!