Virtual Headquarters Reviews 389

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being professional, reliable, and efficient, often highlighting the ease of setup and management. Many people appreciate the prompt responses from staff and the seamless user experience, particularly concerning mail handling and virtual office services. However, some customers reported significant issues with mail scanning and redirection, leading to operational disruptions and a lack of communication. These individuals experienced unresponsiveness to urgent messages and emails, with some noting that their complaints were not adequately addressed.

What people talk about most

Service

Consumers find service to be positive, highlighting its professionalism, efficiency, and reliability. Many... See more

Staff

Customers consistently report positive experiences with staff. Reviewers frequently highlight the team's... See more

Response time

Users describe positive interactions with response times. Many customers praise the prompt and efficient... See more

Subscription

Reviewers mention positive feedback about their subscription. Many customers express their intention to renew... See more

User experience

People report positive experiences with the user experience. Customers describe the service as simple to set... See more

Based on these reviews

Rated 5 out of 5 stars

We signed up with Virtual Headquarters last year and it’s been a great experience from day one. The team is professional, responsive and always polite. Whenever post comes in, we get a friendly email... See more

Company replied

Rated 5 out of 5 stars

Emma and in particular has been amazing in answering questions regarding applying for the virtual office and the process . She advised promptly every step of the way and was so helpful . I know i cou... See more

Company replied

Rated 5 out of 5 stars

We are about to renew our virtual office package for our 4th year. It's perfect for what we need as a business that has moved from a traditional office setup to a home based one. Creech Castle is not... See more

Company replied

Rated 5 out of 5 stars

We moved our registered company address to Virtual HQ and have been so impressed with the service and their virtual office rates. The reception at Blackwell House are professional and efficient. Any... See more


Company details

  1. Virtual Office Rental

Written by the company

Virtual HQ are the leading independent provider of virtual office solutions in the UK. Enjoy the benefits of a physical office, without breaking the bank. Watch your company grow and reap the rewards, as well as accessing one of the largest virtual office networks in the UK, offering premium services in prominent locations. At Virtual HQ, it's not just about keeping up appearances - it's about helping your business work harder. And we know how to work up a sweat.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

389 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The support and service was excellent

The support and service was excellent. All questions answered quickly and efficiently and no problems with the process.

8 July 2024
Unprompted review
Virtual Headquarters logo

Reply from Virtual Headquarters

Thank you so much for your lovely review, Nick. We are glad you're pleased with our service.

Virtual HQ 💙

Rated 1 out of 5 stars

Bogus scam company

My sister was looking for a virtual office to sign up her company so I looked into a couple and settled with this.
Two words: BIG REGRET
This is a phoney company under the false pretense of being a large organisation when its a few shoddy and unprofessional employees who rip you off.
Avoid them at all costs, wouldn't touch it with a 10 foot barge pole!

2 July 2024
Unprompted review
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Reply from Virtual Headquarters

Hi Andrew,

We're wondering if you may be mistaken 🤔 - this doesn't sound like us! As you can see from all our other reviews, our friendly team are here to support businesses & secure them the best deals on our premium virtual office locations.

We're certainly not phoney - we're the leading independent provider of virtual offices in the UK! 🏅 Is your review intended for another company?

Please provide us with details of the account and we'll help you locate the correct recipient.

Virtual HQ ⭐

Rated 5 out of 5 stars

Emma has been my contact point for…

Great service and flexibilty
Emma has been my contact point for about 2 years. She has handled my queries very efficiently. Also critically, upon request, promptly moved my contract to my business account, and adjusted the price to the initial opening offer that was in place at the time.

5 July 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you so much for this lovely review, we are so glad you're happy with the service.

Virtual HQ 💙

Rated 5 out of 5 stars

Lisa was extremely helpful

Lisa was extremely helpful, she responded to my query quickly and was informative, friendly and polite. Really happy with the service today.

24 June 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you for this lovely review, Rachel.

Virtual HQ 💙

Rated 5 out of 5 stars

Emma was brilliant!

Emma was brilliant in helping me get set up.

I cant lie I was very sceptical about setting up a virtual office for my new business but she removed all doubt ant its been working a treat for nearly a year now.

Would 100% recommend

7 August 2023
Unprompted review
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Reply from Virtual Headquarters

Thank you so much for this wonderful review. We're so glad that Emma has put your mind at ease.

Virtual HQ 💙

Rated 5 out of 5 stars

Good customer service

Good customer service. Always quick to answer any queries.

19 June 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you for your lovely review Zoe.

Virtual HQ 💙

Rated 5 out of 5 stars

Great customer service

Easy to set up and incredible customer service, Josh has been extremely helpful responding to the changing needs and circumstances of our business! Would highly recommend.

19 June 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you so much for this lovely review Paulina! We are so glad you would recommend us.

Virtual HQ 💙

Rated 5 out of 5 stars

Fantastic and Supportive Service

Iesha personally helped us get everything set up and was extremely accomodating and supportive when issues with 3rd party delays arose!

12 June 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you so much for your lovely review, Caelan!

Virtual HQ 💙

Rated 4 out of 5 stars

Just got set up

Just got set up with the virtual office. Bit of a slow onboarding process. Could be quicker, faster communication. Hopefully, everything else goes smoothly from here.

7 June 2024
Unprompted review
Virtual Headquarters logo

Reply from Virtual Headquarters

Thank you for your review, Yash. We're glad you're all set up with your new virtual office.

We're sorry to hear you felt the onboarding process could've been quicker, but we do undertake very thorough checks to ensure that we are doing the right thing for our clients and that you are sharing your address with other reputable businesses.

We are always on hand to help if you have any questions, and we hope that you enjoy your new virtual office address!

Virtual HQ 💙

Rated 5 out of 5 stars

WOW! Great service and support from Josh

WOW! Great service, warp speed replies and very helpful support from Josh. Josh answered all my questions. My order and activation was processed very quickly. It is very easy process to follow. I recommend it to everyone.

4 June 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you so much for this fantastic review, we are so pleased you think Josh is as fab as we do.

Virtual HQ 💙

Rated 5 out of 5 stars

I was very impressed with the level of…

I was very impressed with the level of service received by Virtual HQ when changing my registered business address. They are very thorough which gives peace of mind and the process was completed within 24 hrs. I would highly recommend Virtual HQ.

24 May 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you so much, Tim, for your kind words. We're glad to have you on board!

Virtual HQ 💙

Rated 5 out of 5 stars

Great service and speedy replies

Great service. Super speedy replies and plenty of addresses to choose from.

24 May 2024
Unprompted review
Virtual Headquarters logo

Reply from Virtual Headquarters

Thank you so much for this lovely review! We are so glad you're happy with our service.

Virtual HQ 💙

Rated 5 out of 5 stars

Virtual HQ offer an amazing service

Virtual HQ offer an amazing service, quick responses to emails and Josh, our account manager, got us up and running at our new location so quickly. Would definitely recommend them to anyone looking for virtual space.

17 May 2024
Unprompted review
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Reply from Virtual Headquarters

We're so glad you think Josh is as great as we do! Thank you for your wonderful review.

Virtual HQ 💙

Rated 4 out of 5 stars

great service

a smooth, easy and quick process in signing up to Virtual HQ. Josh, the account manager was most helpful with helping me sign up online. a very good price too and prefect location by the train station.

15 May 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you for your lovely review!

Virtual HQ 💙

Rated 5 out of 5 stars

Outstanding Service

Very helpful, professional and friendly staff providing an outstanding service.

16 May 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you so much Demetris. We're glad to have you on board!

Virtual HQ 💙

Rated 5 out of 5 stars

Good pricing

Good pricing. Once setup they are a breeze to use and very efficient.

15 May 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you Andrew, we are always here to help!

Virtual HQ 💙

Rated 5 out of 5 stars

Virtual HQ are the best provider to…

Virtual HQ are the best provider to work with

Virtual HQ are very easy to do business with. After an initial conversation about our needs to set up many locations across the country. Emma was quick to grasp our requirements.
Their response times are excellent and keeps us updated with our offices.
I wish they had more locations!! Other providers I have come across are no where near as efficient as VHQ!

13 May 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you so much for this fantastic review! We are so glad you're happy.

Virtual HQ 💙

Rated 5 out of 5 stars

Great Service

I recently subscribed to Virtual Headquarters service and was impressed by the excellent customer service and swift onboarding process. A special thanks to Emma for her outstanding assistance. Highly recommended for anyone considering virtual office. Thanks, Ali.

9 April 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you, Nabeel, for this lovely review! We will let Emma know how wonderful she is.

Virtual HQ 💙

Rated 5 out of 5 stars

Use this service as a forwarding…

Use this service as a forwarding address for my business and have been happy with the service. Very helpful and efficient - no complaints!

1 May 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you Mariam! We are so happy that you're pleased with our service.

Virtual HQ 💙

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