Virtual Headquarters Reviews 389

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being professional, reliable, and efficient, often highlighting the ease of setup and management. Many people appreciate the prompt responses from staff and the seamless user experience, particularly concerning mail handling and virtual office services. However, some customers reported significant issues with mail scanning and redirection, leading to operational disruptions and a lack of communication. These individuals experienced unresponsiveness to urgent messages and emails, with some noting that their complaints were not adequately addressed.

What people talk about most

Service

Consumers find service to be positive, highlighting its professionalism, efficiency, and reliability. Many... See more

Staff

Customers consistently report positive experiences with staff. Reviewers frequently highlight the team's... See more

Response time

Users describe positive interactions with response times. Many customers praise the prompt and efficient... See more

Subscription

Reviewers mention positive feedback about their subscription. Many customers express their intention to renew... See more

User experience

People report positive experiences with the user experience. Customers describe the service as simple to set... See more

Based on these reviews

Rated 5 out of 5 stars

We signed up with Virtual Headquarters last year and it’s been a great experience from day one. The team is professional, responsive and always polite. Whenever post comes in, we get a friendly email... See more

Company replied

Rated 5 out of 5 stars

Emma and in particular has been amazing in answering questions regarding applying for the virtual office and the process . She advised promptly every step of the way and was so helpful . I know i cou... See more

Company replied

Rated 5 out of 5 stars

We are about to renew our virtual office package for our 4th year. It's perfect for what we need as a business that has moved from a traditional office setup to a home based one. Creech Castle is not... See more

Company replied

Rated 5 out of 5 stars

We moved our registered company address to Virtual HQ and have been so impressed with the service and their virtual office rates. The reception at Blackwell House are professional and efficient. Any... See more


Company details

  1. Virtual Office Rental

Written by the company

Virtual HQ are the leading independent provider of virtual office solutions in the UK. Enjoy the benefits of a physical office, without breaking the bank. Watch your company grow and reap the rewards, as well as accessing one of the largest virtual office networks in the UK, offering premium services in prominent locations. At Virtual HQ, it's not just about keeping up appearances - it's about helping your business work harder. And we know how to work up a sweat.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

389 reviews

5-star
4-star
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2-star
1-star

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently signed up for a virtual…

I recently signed up for a virtual office with Virtual HQ and the experience has been fantastic!

One thing that really impressed me was how well all my queries were answered. Every time I had a question—whether about the service, telephone services , the team responded promptly and with complete information.

9 October 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you for your lovely review, Amrit; we really appreciate the wonderful feedback. We are delighted to hear you are happy with your experience.

Virtual HQ 💙

Rated 5 out of 5 stars

Amazing team and service

Amazing team and service, Josh has always helped us with any questions along the way

9 October 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you for the lovely feedback Liam. We will pass your feedback to Josh.

Virtual HQ 💙

Rated 5 out of 5 stars

Amazing!

Had the pleasure of dealing with Josh in account management today, and I couldn't have been happier that he dealt with my request. Two virtual offices setup within a few hours, everything fully explained and simple to understand, and he even took the time to review our existing account and suggest some improvements. Highly recommended service provider.

9 October 2024
Unprompted review
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Reply from Virtual Headquarters

It's great to hear the fantastic feedback; we really appreciate it. Josh is a superstar!

Virtual HQ 💙

Rated 5 out of 5 stars

What an excellent service!

What an excellent service! Setting up was a breeze and support has been brilliant! Thank you Emma.

Very good value for money.

A must have for anyone working from home or with an online presence.

Highly recommend!

9 October 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you Jason, we are happy to help! We will tell Emma what a superstar she is.

Virtual HQ 💙

Rated 5 out of 5 stars

Customer service is excellent never too…

Customer service is excellent never too much is enough.

Post office is prompt and accessible.

Thank you for making this service easy to use.

26 September 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you so much for your lovely review Eva.

Virtual HQ 💙

Rated 5 out of 5 stars

Great experience

Great experience! Always give prompt replies and happy to help! Would recommend to anyone

25 September 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you for your lovely review Shannice.

Virtual HQ 💙

Rated 5 out of 5 stars

We were very impressed with the help…

We were very impressed with the help and professionalism of this company when selecting a virtual office. We were having problems with google and they came up with solutions and tips to guide us.

The office also sends imagery to use.

We have the address and just waiting for the local number.

Thank you!

2 September 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you for this fantastic review. We are so glad we could help!

Virtual HQ 💙

Rated 5 out of 5 stars

Virtual headquarters have excellent…

Virtual headquarters have excellent customer support and have been perfect for operating my virtual business address.

22 August 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you for this fabulous review Ashley, we're so glad you're happy.

Virtual HQ 💙

Rated 5 out of 5 stars

I have nothing but good words to say…create strategy

I have nothing but good words to say about the level of service I have received. They have gone above and beyond in the level of detail when relying to my queries. I have dealt with Abi through the process and it’s been a breeze! Fast responses helped speed up the process!

16 August 2024
Unprompted review
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Reply from Virtual Headquarters

What a fantastic review! Thank you so much for taking the time to write it. We will tell Abi what a superstar she is.

Virtual HQ 💙

Rated 5 out of 5 stars

Absolute pleasure

Absolute pleasure, no hassle head quarters service.
We are in Chesterfield, Rowland Hill House. Jan on reception is amazing.
Thank you for a fantastic service.

20 August 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you for this fantastic review, Sharon; we're so glad you've had a smooth experience.

Virtual HQ 💙

Rated 5 out of 5 stars

Just Brilliant !

It has been a pleasure to deal with Virtual Office . Emma, Abi and Josh have been extremely professional, polite and helpful. They have demonstrated their dedication to delivering a high standard of customer care. Their procedures are straightforward, and efficient. I would highly recommend their service.

8 August 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you so much Stephen, we are over the moon that you have such lovely things to say about us and our wonderful team.

Virtual HQ 💙

Rated 5 out of 5 stars

Great service

Great service and has been working well for a year. mail is always forwarded quickly and efficiently and the service level is always high. Highly recommended.
McCarthy Browne Ltd

5 August 2024
Unprompted review
Virtual Headquarters logo

Reply from Virtual Headquarters

We're so pleased you are happy with our service. Thank you for this lovely review.

Virtual HQ 💙

Rated 5 out of 5 stars

Really easy to set up

Really easy to set up, and Emma was helpful throughout the process. Pleased to have a trusted service to now use. Many thanks

5 August 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you for your fantastic review, Kelly!

Virtual HQ 💙

Rated 5 out of 5 stars

A Problem Solved

Emma sorted out a problem I had with my account promptly, efficiently and in a friendly manner. Thanks for your help.

24 July 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you for your lovely review, David.

Virtual HQ 💙

Rated 5 out of 5 stars

Efficient service, big selection of locations, honest rates

I had the pleasure of working with Josh - he was very responsive and helpful. Very excited to take my business to the next level!

23 July 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you for this review, Patrick, and thank you for your lovely words about our fantastic Josh.

Virtual HQ 💙

Rated 5 out of 5 stars

I was very impressed with Josh's…

I was very impressed with Josh's service and support. Josh provided excellent service and addressed all my inquiries promptly. The ordering and activation process was smooth and efficient. I highly recommend this service to others.
Thank you for your excellent service.

14 July 2024
Unprompted review
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Reply from Virtual Headquarters

Thank you very much for this lovely review Wasila.

Virtual HQ 💙

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, frequently updated and very impressed with Josh

11 July 2024
Unprompted review
Virtual Headquarters logo

Reply from Virtual Headquarters

Thank you for this lovely review, James; we will tell Josh what a superstar he is!

Virtual HQ 💙

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