Have tried all day to speak to a human instead of the bot which is useless. Virgin media sent me a message offering a free upgrade from hub 3 to hub 5 . Details on how to apply in my email but noth... See more
Company replied
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Oh my goodness here we go again. Received an email on 6th June to say our broadband would stay the same price until August 2027 and no need to get in contact with them. Then Received a text message to... See more
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The chat on their app is horrendous it disconnects you when your phone screen goes inactive or if you switch to another app while you're waiting for a reply . And you can't pick up where you left of... See more
Company replied
After 7 years with Virgin media I finally left, after they attempted to virtually double my broadband bill. Each contract end, having the same conversation and fight to get a reasonable price when t... See more
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Company details
Written by the company
Virgin Media helps homes across the UK stay connected and entertained with broadband, TV and home phone services. We know reliable connectivity matters every day, whether you are working from home, streaming, gaming or keeping in touch. We focus on making it easy to join, set up, manage your account and get support when you need it. We read the feedback you leave here on Trustpilot and use it to improve. When things do not go to plan, our aim is to put them right as quickly and clearly as we can.
Contact info
500 Brook Drive, RG2 6UU, Reading, United Kingdom
- 0345 454 1111
- www.virginmedia.com
1.5
Bad
106K reviews
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Outrageous customer service
Added: I have seen your response. I'm not with O2 and I'm not paying to call you to spend 1h just to pass the security question. I want a link to print 2 labels.
Contacting customer service is absolutely outrageous. There is no straightforward way to contact anyone by email, and the chat service should come with a health warning — it’s enough to send your blood pressure through the roof.
The chat constantly drops out, the bot barely works, and when you finally get through to an agent, they don’t seem to actually read what you’ve written. Instead, you get generic answers to questions you didn’t even ask, while the actual issue remains unresolved.
After years of trying to close my account, I finally managed to get it done last month. I thought that would be the end of the ordeal. Apparently not.
I received a returns kit to send the equipment back, but the box they provided isn’t even big enough to fit the router they recently sent me — and there’s absolutely no chance of fitting the TV box in there either. How are customers supposed to return equipment when the supplied packaging isn’t large enough for the equipment you’re asking them to return?
And now, unsurprisingly, I can’t get through to anyone via chat or WhatsApp to sort it out.
Years of frustration just to close an account, followed by yet another completely avoidable problem. Customer service shouldn’t be this difficult.
27 July 2026
Unprompted review
Reply from Virgin Media
Hi SCCB, thank you for taking the time to leave us a review.
We're very sorry to hear about the difficulties you've experienced when trying to contact us and appreciate how frustrating this situation must have been. We would like to make sure you've got the right equipment returns kit so can you please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vKKwSh
Facebook: https://bit.ly/4fASkjo
Attitude of staff
I called about cancelling my Dads Virgin broadband as there are better and cheaper deals to switch to. The man I spoke to, Justin, was very clear in his explanation of the £700 early exit fee and that the deal we already have, 35£ a month, could not be bettered. However, his customer service skills were appalling, he constantly talked over me and was extremely curt when I gave him some feedback regarding his attitude. I suppose the whopping £28 million fine to UK telecoms watchdog has come out of their customer service training budget. Thanks for nothing Virgin.
27 July 2026
Unprompted review
Reply from Virgin Media
Hi Pauline,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how important it is to feel listened to and respected when discussing your options, particularly when you're making enquiries on behalf of a family member. We're sorry to hear that your interaction left you feeling disappointed with the level of customer service you received.
We also appreciate your concerns regarding the costs involved in ending a contract early. You can find more information about Early Disconnection Fees and how they're calculated here:
👉 https://bit.ly/3ReQQ6D
If you're considering your options, you can also find information about leaving Virgin Media here:
👉 https://bit.ly/4x8lWvZ
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4g09KXh
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
I contacted Virgin to cancel my…
I contacted Virgin to cancel my contract after it came to an end. I was informed that it would take 30 days for the cancellation to be processed, which I accepted. However, despite waiting the 30 days, another monthly payment double the price was still taken from my account. This was very disappointing, as I expected the payments to stop once the notice period had ended. The cancellation process and billing need to be clearer to avoid customers being charged unexpectedly. I spoke to the Manger Dex who was not cooperative.
27 July 2026
Unprompted review
Reply from Virgin Media
Hi Sam,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how disappointing it must be to provide notice to cancel your services, wait for the notice period to pass, and then see a further payment taken from your account. We also appreciate how frustrating it can be when billing doesn't align with your expectations and you're left feeling unclear about the cancellation process.
You can find more information about understanding your bill, including charges, credits and payments, here:
👉 https://bit.ly/4bcLNu5
You can also find information about leaving Virgin Media and the cancellation process here:
👉 https://bit.ly/44Muk8e
We're sorry to hear that your experience discussing this with our team left you feeling dissatisfied.
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4bcLOhD
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Doesn’t even deserve 1 star
If I could give this service less than 1 star, I would. It is honestly one of the worst broadband providers I have ever used and I’ve used TalkTalk! We suffer from frequent outages because the Hub 5, which is supposed to be "so good," constantly turns red throughout the day. And don't even get me started on competitive gaming. Trust me, if you want to play games using this terrible Wi-Fi, DO NOT GET IT. It is 100% not worth it!
26 July 2026
Unprompted review
Reply from Virgin Media
Hi Savio,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to experience frequent connection issues, particularly when you're relying on your broadband for online gaming. We appreciate how important a stable, low-latency connection is and are sorry to hear that the service has not met your expectations.
If you're experiencing connectivity issues, you can check for known faults and outages in your area, as well as run diagnostics on your broadband and WiFi connection, using our Service Status Checker:
👉 https://virg.in/servicechecker
You can also find help and troubleshooting advice for slow broadband and WiFi performance here:
👉 https://bit.ly/44MjWxh
If the issue persists, we'd like the opportunity to investigate this further. Please get in touch with us using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4c5U17A
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Continual loss of connection or reduced…
Continual loss of connection or reduced speed. On several occasions lost connection altogether. They tell you it will be fixed in 12 hours when they know no one is sorting the problem out in any rush . On 3 occasions I was without internet for over 3 days. They are painful to deal with. For me it's my only option for fibre. If you have another option, avoid virgin
26 July 2026
Unprompted review
Reply from Virgin Media
Hi Robert,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to experience repeated service interruptions and reduced speeds, particularly when you've been without your connection for several days on multiple occasions. We also appreciate how disappointing it can be when the estimated resolution times don't align with your experience.
If you're experiencing connectivity issues, you can check for known faults and outages in your area, as well as run diagnostics on your broadband and WiFi connection, using our Service Status Checker:
👉 https://virg.in/servicechecker
You can also find help and troubleshooting advice for slow broadband and WiFi performance here:
👉 https://bit.ly/4x4JYIb
If the issue persists, we'd like the opportunity to investigate this further. Please get in touch with us using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/44Q39JG
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
I changed from sky aftera 30 years as it…
I changed from sky after 30 years as it was getting very expensive. What a mistake! Virgin media is absolutely rubbish . I have 3 boxes. 1 is working most of the time now but the other 2 have annoying messages and pictures about ‘buffering ‘ or a bird with a broken cable saying more power needed or not connected to WiFi etc etc. one or all of show up 90 % of the time . So I’ve learnt to to the unplug and switch WiFi off several times and occasionally get a picture.
I must say all the staff from salesman through to installers etc have been exceptionally friendly and efficient but when it comes to customer service no one has sorted the system out . I have tried to cancel to no avail. Anyway back to my book as country file not available to me !
26 July 2026
Unprompted review
Reply from Virgin Media
Hi Sallyanne,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how disappointing it must be to switch providers after 30 years and then experience ongoing issues with your TV service. We appreciate how frustrating it is to repeatedly see buffering, connectivity and power-related messages across your TV boxes, particularly when you've already spent time troubleshooting and contacting us for support.
We're pleased to hear that your interactions with our sales and installation teams were positive, but we're sorry that the issues you've raised remain unresolved and have left you feeling disappointed with the overall service.
If you're experiencing connectivity issues, you can check for known faults and outages in your area, as well as run diagnostics on your broadband and WiFi connection, using our Service Status Checker:
👉 https://virg.in/servicechecker
You can also find help and troubleshooting advice for slow broadband and WiFi performance here:
👉 https://bit.ly/3TqlTwO
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4wnZSgB
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Customer service is the worst
Customer service is absolutely hopeless. Don’t understand English, if too difficult they hang up, technically incompetent. Always say sorry! They are a complete waste of time. Only way to get anything done is to make a formal complaint. Their independent adjudication company link didn’t work! Cam’t wait for my contract to end.
1 July 2026
Unprompted review
Reply from Virgin Media
Hi Robert,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be when you're trying to get support and feel that your concerns aren't being resolved. We're also sorry to hear about the difficulties you've experienced with the complaints process and the support you've received.
We appreciate that this has left you feeling disappointed and looking forward to the end of your contract.
If you're considering your options, you can find information about leaving Virgin Media here:
👉 https://bit.ly/3RjgG9A
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/44PD7q4
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
I can't wait for my contract to end
I can't wait for my contract to end. This has been the worst broadband service I've ever had. For the entire contract, the internet was slow and
unreliable. I couldn't even enjoy watching my Smart TV because the connection kept dropping. I was promised many times that the issue would be fixed, but nothing ever changed. I'm genuinely happy this is my last month, and I definitely won't be renewing. I wouldn't recommend this service to anyone.
26 July 2026
Unprompted review
Reply from Virgin Media
Hi Hannah,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to experience slow and unreliable broadband over an extended period, particularly when it's affecting your ability to stream and enjoy your TV services. We also appreciate how disappointing it is when issues persist despite repeated attempts to get them resolved.
If you're experiencing connectivity issues, you can check for known faults and outages in your area, as well as run diagnostics on your broadband and WiFi connection, using our Service Status Checker:
👉 https://virg.in/servicechecker
You can also find help and troubleshooting advice for slow broadband and WiFi performance here:
👉 https://bit.ly/3TlnYu8
If you're considering your options, you can find information about leaving Virgin Media here:
👉 https://bit.ly/4x4K6aD
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/3TiwN7W
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Paying for virgin media is such a joke
Paying for virgin media is such a joke, its expensive as hell and barely ever works, for about 2 weeks in may the wifi was cutting out constantly, had to reset the actual box multiple times and now its doing it again, its cut out in the past but only for a few hours every few days not every 30 minutes!
26 July 2026
Unprompted review
Reply from Virgin Media
Hi Kiera,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to experience repeated broadband dropouts, particularly when they're happening so frequently and requiring you to restart the hub to restore your connection. We also appreciate your concerns regarding the reliability of the service and the value you're receiving.
If you're experiencing connectivity issues, you can check for known faults and outages in your area, as well as run diagnostics on your broadband and WiFi connection, using our Service Status Checker:
👉 https://virg.in/servicechecker
You can also find help and troubleshooting advice for slow broadband and WiFi performance here:
👉 https://bit.ly/4pIREx9
If the issue persists, we'd like the opportunity to investigate this further. Please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4pLy5oa
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Best service and Broadband deal from Virgin Media
I had recently moved from Tottenham to Romford, and I needed to sort out the Wifi arrangenents for our new home in Romford.
We were served and greeted by the wonderful virgin media engineer Themi who was an expert and he sorted out the installation issue we had with our Wifi hub box.
Themi was brilliant at explaining where to get the best signal for our Wifi. He also explained best places to install the Wifi hub box to get maximum wifi coverage in our new home. Me and my family were able to connect to the new wifi easily, and we also received the small QR code card that shows how to connect to the new Wifi.
So far we did not have any other issues, other than requiring a wifi booster for our loft room. Themi went beyond and above as he was able to test the rooms which had the poorest wifi signal, and saved us the hassle of going through the long process of obtaining wifi booster as he already checked that it was needed for our new home.
So far, received the best customer service from Virgin media's broadband team and a big thank you to the engineer Themi.
Definitely would recommend Virgin Media's broadband services to friends, colleagues and families. It was a hassle-free and quick and easy process, so simple and brilliant.
24 July 2026
Unprompted review
Reply from Virgin Media
Hi Hamida,
Thank you for taking the time to leave this review.
We're delighted to hear about the excellent experience you had with Themi during your home move to Romford. It's great to know that he was able to resolve the installation issue, explain the best placement for your Hub, and ensure you were getting the strongest possible WiFi coverage throughout your new home.
We're especially pleased to hear that Themi went above and beyond by testing the signal in different rooms and proactively identifying the need for a WiFi Pod, saving you the hassle of having to arrange this later.
It's wonderful to know that you and your family found the installation process simple, hassle-free and easy to follow, and that you're enjoying your new broadband service.
We'll be sure to pass your kind feedback on to Themi and his management team, as recognition like this means a great deal to our engineers.
Thank you again for sharing your experience and for choosing Virgin Media.
virgin are rubbish
for the last couple of weeks virgin tv channel 320 keeps being pixelated and poor sound quality, the broadband drops off regularly mobile phone won't work in some areas of Manchester i finally got through to speak to someone on the 0345 number because the 150 number no longer works .and that number dropped 3 times and am still waiting for the idiot i was speaking to too call me back he told me that we need a new hub and someone has to sign for it and its a 5 day window !!! so it might be Tuesday or Wednesday or could be Thursday or perhaps Friday i tried to explain WE BOTH WORK but that seemed to go right over his head or he just wasn't listening im about to go on to my banking app and delete both mobile phone and virgin tv,broadband,and home tv also will advise all relatives who have virgin o2 mobile to move to a new service costing virgin o2 somewhere close to 150 -175 per month
26 July 2026
Unprompted review
Reply from Virgin Media
Hi Dave,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to experience issues with your TV service, broadband connection and mobile coverage, especially when they're affecting your day-to-day use of the services. We also appreciate how disappointing it is when calls are disconnected while you're trying to get support and you're left waiting for a callback that doesn't arrive.
If you're experiencing connectivity issues, you can check for known faults and outages in your area, as well as run diagnostics on your broadband and WiFi connection, using our Service Status Checker:
👉 https://virg.in/servicechecker
You can also find help and troubleshooting advice for slow broadband and WiFi performance here:
👉 https://bit.ly/4gZ3zou
We're sorry to hear about your concerns regarding the replacement Hub delivery and the support you've received while trying to get these issues resolved.
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/3RjiI9H
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Cancellation fee of £1200 quoted…
Cancellation fee of £1200 quoted because 360 is so poor I’ve stopped watching TV and can’t access catch up or in demand of programmes I used to watch at my convenience. Been a customer of 16 years. Awful service and avoid 360. Avoid!!
I have emailed Virgin with my complaint but am not hopeful this will be resolved satisfactorily. I’ve asked for one of two outcomes:
I am asking Virgin Media to do one of the following:
Waive the early termination charge of £1,217.76 in full, given that this change was made by Virgin Media to my detriment and without adequate warning; or
Restore my access to a service with equivalent functionality to my previous TiVo box, including full catch-up/on-demand access, at no additional cost, as an alternative resolution; or
If neither of the above is possible, please issue a deadlock letter so that I may refer this dispute to CISAS (Communications and Internet Services Adjudication Scheme), Virgin Media's independent ADR provider.
I await their response as a long standing customer.
26 July 2026
Unprompted review
Reply from Virgin Media
Hi Ann,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how disappointing it must be to be unable to enjoy your TV services in the way you expect, particularly when features such as Catch Up and On Demand content are important to how you watch television. We also appreciate how frustrating it can be when you're considering your options and have concerns about cancellation charges.
If you're considering leaving Virgin Media, you can find information about the process and available options here:
👉 https://bit.ly/4fC5MDR
We value the loyalty you've shown over the past 16 years and are sorry to hear that your recent experience has left you feeling disappointed.
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4z03bN5
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
If I could do 0 stars I so would
If I could do 0 stars I so would ! Do not go with this company !! They promise things they don't do and do things they shouldn't have .. when we said we would change to them to try save money we got told we would get 250 to pay off sky .. this still hasn't been done as keep getting reminders from sky ! They also promised a 50 pound Amazon voucher which we aren't getting as someone decsided to take it upon themselves to put it as credit without even consulting us first and we didn't ask anyone to do this ! So now we are not getting the voucher and just brought what we were going to use the voucher for ! Spoke to a supposed manager who was absolutely
Awful didn't help what so ever or even try to resolve anything and just kept saying the same stuff when all they should of done really is just apologise and sort the voucher and let the credit go as it's someone's fault there not ours but no did nothing at all! Meant to be having a senior manger call back in 72 hours haha let's see ! Ooh and if we wanted to leave and go bad to sky they said it would cost like 800 and something pounds !!! WTH !! How is the company even running with such poor poor service !!
26 July 2026
Unprompted review
Reply from Virgin Media
Hi Faye,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be when offers and rewards don't match your expectations, particularly when they were factors in your decision to join Virgin Media. We also appreciate your concerns regarding the switching credit, the Amazon voucher, and the support you've received while trying to get these issues resolved.
We're sorry to hear that your discussions with our teams have left you feeling disappointed and that you're still waiting for further contact regarding your complaint.
If you're considering leaving Virgin Media, you can find information about the process and available options here:
👉 https://bit.ly/4gUBPRN
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4fC70Po
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
I have finally decided to leave Virgin…
I have finally decided to leave Virgin Media after being a loyal customer since 2018.
For almost eight years, I stayed with Virgin Media and even recommended the service to many of my family members because I trusted the company. Sadly, this is how my journey ends.
My broadband has suffered from repeated connection issues for a long time. Instead of receiving the support I expected, my final experience with customer service was the worst I have ever had.
The adviser I spoke to, Simon, did not make me feel like he genuinely wanted to resolve my issue. Instead, I felt he argued with me while I was already frustrated about my broadband problems. Even more disappointing, I felt he was laughing during the conversation while I was trying to explain my situation.
At one point, out of frustration, I casually said “bro”. His response was, “I’m not your bro. Don’t call me that.” That response completely lacked empathy and professionalism. Customers contact support because they need help, not because they want to be corrected over a casual word while they are already stressed.
After that experience, I had no confidence left in Virgin Media’s customer service.
I raised a formal complaint, which has been logged under reference 2607261163, and I sincerely hope Virgin Media reviews the call recording carefully. If the recording reflects the experience I had, I expect the company to take appropriate action in line with its customer service standards.
The only positive outcome was that my contract was cancelled without the early termination fee. However, that does not change the fact that no loyal customer should leave a company feeling disrespected after nearly eight years.
Customer service is not only about solving technical problems. It is about listening, showing respect, and treating people professionally, especially when they are already frustrated.
Goodbye, Virgin Media. After nearly eight years as a loyal customer, this is not the ending I expected.
26 July 2026
Unprompted review
Reply from Virgin Media
Hi Saleh,
We're sorry to hear about your experience and appreciate you taking the time to share such detailed feedback.
We understand how disappointing it must be for your time with Virgin Media to end this way after being a customer since 2018 and recommending our services to family members. We're especially sorry to hear about the concerns you've raised regarding the support you received while trying to resolve your broadband issues, and the impact this had on your confidence in our customer service.
If you're experiencing connectivity issues, you can check for known faults and outages in your area, as well as run diagnostics on your broadband and WiFi connection, using our Service Status Checker:
👉 https://virg.in/servicechecker
You can also find help and troubleshooting advice for slow broadband and WiFi performance here:
👉 https://bit.ly/4fxldP3
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4wZteln
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Shit broadband
Shit broadband, shit service, if your wondering why the reviews for virgin broadband are so overwhelmingly negative, the answer is that virgin broadband is overwhelmingly shit, unless you are literally forced to use them like i am due to infrastructure avoid at all costs.
26 July 2026
Unprompted review
Reply from Virgin Media
Hi Joe,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be when you're unhappy with both your broadband service and the support you've received. Reliable connectivity is important, and we're sorry to hear that your experience has left you with such a negative impression of Virgin Media.
If you're experiencing connectivity issues, you can check for known faults and outages in your area, as well as run diagnostics on your broadband and WiFi connection, using our Service Status Checker:
👉 https://virg.in/servicechecker
You can also find help and troubleshooting advice for slow broadband and WiFi performance here:
👉 https://bit.ly/3Ryx3z6
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4wqj9hu
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Virgin media and Giff gaff
I have signed up with Giff gaff broadband recently and things were just bad since the beginning. They use virgin media fibre but the installation seems a nightmare… 3 different engineers came at the property to only realize that the the underground cables are blocked… only by the third visit they realized that. Giff gaff does not assume any responsibility and they say “has not the engineer explained you already “… their engineers said that it will require digging, then they said they need to use the existing cable from the landlord cupboard underneath my flat, then again digging but blockage needs solved first… also I explained to Virgin media and Giff gaff webchat that the landlord requires survey for digging in case… they never asked for the landlord details to try and contact them and explain things. I gave them the details myself and I tried to liase with all parties. Giff gaff does nothing they just sit back and relax. Virgin media installation process has been so far terrible and it all became a vicious circle. They never seem to understand what it requires and neither Giff gaff or Virgin have ever apologized for the mess.
Why there is this delay ? Why they did not sort out the issue and diagnosed the problem from the first visit ? Why they did not contact the landlord themselves to get access to the communal electric cupboard ? Why they did nothing but showed at the property totally unprepared and with no clear plan of action. Why they only gotten to find out about the blockage on the third visit ?
24 July 2026
Unprompted review
Reply from Virgin Media
Hi Andrei,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to have multiple engineer visits without a clear resolution, particularly when you're being given different explanations about what work is required to complete the installation. We also appreciate how disappointing it is when progress appears limited despite your efforts to help coordinate access and provide information to all parties involved.
We're sorry to hear about your concerns regarding communication, the delays you've experienced, and the lack of clarity around the installation process. We understand why this has left you feeling frustrated and dissatisfied with your installation journey so far.
As your broadband service is provided by giffgaff, they'll remain your point of contact for updates regarding your order and installation. You can find details of how to contact giffgaff here:
👉 https://bit.ly/4x87J27
9189933685 Awful service Part 2
27/07
So the response and guidance from VM, 1) View the cancellation fees.
2) Review available packages for existing customers, Yep. Done that, there arent any alternatives other than adding an additional service ie TV, mobile.
Not ever in this lifetime would I ever enter any form of contract or service with VM again.
Im now sharing this experience and full content on Fb, Insta, X & LinkedIn.
My feedback is factual with the approach to warn any potential new customers to review and research this company, their TP rating, trading standards and recent legal fines incurred for poor service, prevention of customers exiting early with unrealistic fees.
As a reminder to all, the same Broadband services are now available from multiple other suppliers at around 50% of the VM costs.
Exit fees being quoted in my situation are over £800!
21/07
The overall TP rating is a red flag for all to see. I was cornered as Virgin media were the only company at the time to offer Fibre at my home. Now multiple companies do at half the price. VM activated a 2 year extension which i was unaware i was signing (totally my fault for not reading properly) Do not get tied in with this company, they are very difficult to get hold of. the exit fees are excessive and all competitors are close to 50% cheaper for the same service.
21 July 2026
Unprompted review
Reply from Virgin Media
Hi Paul,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be when you feel you're paying more than comparable services available elsewhere, particularly when you're committed to a contract and considering your options. We also appreciate your concerns regarding contract terms, exit fees and difficulties contacting us.
If you're considering your options, you can find information about leaving Virgin Media here:
👉 https://bit.ly/3TG3Z9o
You can also view the latest offers available to existing customers here:
👉 https://bit.ly/4xacBnn
If you'd like us to review your package and discuss your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4pFDxJ9
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
By some margin the worst experience…
By some margin the worst experience from any company I have ever dealt with, wasted a whole weekend due to their missed engineer appointments, told lie after lie after being on the phone for hours to the Mumbai call centre, Virgin media is not in any sense fit for purpose & they need to be removed from the industry! Do NOT even consider switching to Virgin, listen to the reviews, we are telling the truth !!!
25 July 2026
Unprompted review
Reply from Virgin Media
Hi Mike,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to arrange your time around engineer appointments that don't go ahead as expected, particularly when this results in a wasted weekend and multiple contacts with our support teams. We also appreciate how disappointing it is when you feel you've been given inconsistent information while trying to resolve an issue.
We're sorry to hear that your experience has left you with such a negative impression of Virgin Media.
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4wlm37d
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Virgin is a fake
Virgin is a fake, unreliable company. They were fined for defrauding and cheating consumers, and their behaviour shows a clear pattern of dishonesty. They mislead customers, make false promises, and treat people unfairly. A company that gets fined for this kind of conduct cannot be trusted. Very bad experience overall.
6 July 2026
Unprompted review
Reply from Virgin Media
Hi AM,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand that you've been left with a very negative impression of Virgin Media and are disappointed to hear that you feel we've fallen short of your expectations. We recognise how important trust, clear communication and reliable service are to our customers, and we're sorry to hear that your experience has left you feeling this way.
We'd like the opportunity to better understand your concerns and review the issues you've encountered. Please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4pLyK98
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Scum of the Earth
Scum of the Earth. They’re trying to charge me for not renewing my contract when my contracts ends. Their customer service is appalling as well, I spent 30 minutes on hold and they instantly hung up on me.
25 July 2026
Unprompted review
Reply from Virgin Media
Hi Will,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be when you're trying to discuss your account and feel unable to get the support you need. We're also sorry to hear about the difficulties you experienced contacting us and the time spent waiting to speak with someone.
If you're considering your options, you can find information about leaving Virgin Media here:
👉 https://bit.ly/4h0aNZd
You can also view the latest offers available to existing customers here:
👉 https://bit.ly/4bgj2g6
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4wsO254
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
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