Virginia Hayward Reviews 

6,653
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 468 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding quality of the products, especially the hampers, noting they are beautifully presented and contain delicious items. Many people highlight the user-friendly website, simple ordering process, and prompt, reliable delivery service. Consumers frequently express delight with their gifts and the overall service, often returning for future purchases. However, some customers also noted concerns regarding delivery services. Instances were reported where parcels arrived late, were left in unsuitable locations like doorsteps or dustbins, or were damaged upon arrival. Additionally, a few people mentioned a lack of communication regarding dispatch and delivery status, leading to uncertainty about their orders.

What people talk about most

Product

People report positive experiences with product, often praising the excellent quality, wide range of choices,... See more

Delivery service

Consumers generally report positive experiences with delivery service, noting that items often arrive on... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and user-friendly,... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent products, delicious contents,... See more

Service

Customers consistently note positive experiences with service, often praising its speed and efficiency, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m not very good at doing things online and so I looked for a phone number so that I could speak to a person about what I wanted to do. I spoke to Gemma, who was very kind and extremely helpful and b... See more

Rated 5 out of 5 stars

I always prefer to use Virginia Hayward to send hampers and gifts . Yes I can order online but the security of knowing that telephone help is at hand and easily accessible is very reassuring . I have... See more

Rated 5 out of 5 stars

I ordered five hampers from Virginia Hampers as Christmas presents – three Mistletoe Gift Baskets and two The Big Cheese Christmas Hampers – and I couldn’t have been more impressed. The quality of the... See more

Rated 5 out of 5 stars

Ordered two separate gifts.. Both were delivered promptly and very much appreciated. One was a hamper and one a chocolate selection. Second year I have purchased from here at Christmas. Very satisfied... See more



Company details

  1. Gift Basket Store
  2. Corporate Gift Supplier
  3. Gift Shop

About Virginia Hayward

Written by the company

Virginia Hayward luxury food hampers are available to buy online at Christmas and all year round. Hand-packed by our team of hamper specialists, beautifully presented for the maximum 'WOW' impact.

A Virginia Hayward hamper makes the perfect gift for family and friends whatever the occasion. Our hampers are also sent by thousands of businesses every year as a well appreciated corporate gift to staff, clients and business partners.

Established in 1984 by Virginia and Geoff Hayward in Dorset, England. Virginia Hayward started as a small cottage enterprise and has since grown to be a leader in the luxury wine and food hamper industry. The business remains wholly family-owned and managed and employs over 115 full-time staff, with that figure tripling in the weeks before Christmas.

Over 40 years of supplying and building hampers for some of the most prestigious companies in the UK has given us immeasurable experience in the field. Throughout our significant growth our company ethos has remained the same and is deep-rooted in all that we do:

“To source and supply high quality, beautifully presented luxury food and wine hampers that are reliably delivered and delightfully received in a timely manner and are supported by impeccable levels of customer service.”

Whether your after a Christmas hamper, a birthday present, thank you gift, celebration or other special event gifts, you'll find the perfect hamper to suit your needs and match your budget at Virginia Hayward.

Shop now at Virginia Hayward today and find the perfect gift hamper with fast UK delivery to loved ones, friends and business associates.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(6,653)

472 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Appalling delivery service via…

Appalling delivery service via FedEx…gift (which did finally arrive and was appreciated when it did) was due on Thursday morning prior to a staff member leaving the company. Not only did it not arrive but I had to ring on Thursday afternoon, Friday lunchtime and eventually Tuesday of this week only to be told the same thing each time - it’s due for delivery by 6pm tonight…every. Single. Time. I won’t use this company again as they’ve proved unreliable to deliver on the date promised … go and learn how to do it from Amazon!

27 May 2026
Virginia Hayward logo

Reply from Virginia Hayward

Good morning, Steven.
We do apologise for the delay of your gift caused by FedEx, unfortunately, as they are an external courier, all we can do is communicate what they tell us, which was their was a delay at there delivery depot.
We will certainly pass this feedback onto our account manager and we sincerely apologise for your experience.
Kind regards,
Gemma
Virginia Hayward

Rated 1 out of 5 stars

We ordered prosecco and chocolate to be…

We ordered prosecco and chocolate to be delivered to a newly engaged couple. After several days nothing had arrived. When we raised it with Virginia Hayward they claimed it had bed delivered. When we queried this they sent a photo from the courier showing a bundle of parcels lying on the ground of the common area of the building. No attempt was made to deliver to the flat. I raised this with Virginia Hayward but they have not responded.
In response, I emailed Virginia Hayward on 28th April but the message was blocked. I have resent several times since but each one is blocked.

27 April 2026
Unprompted review
Virginia Hayward logo

Reply from Virginia Hayward

Good afternoon, Allan,
I have seen from our emails, you called us on 27.04.26 regarding the delivery, where we then provided POD by email, but we unfortunately haven't received any response from you giving any further details.
If you could please email us with the problem, we can get this resolved for you as soon as possible, our email address is sales@virginiahayward.com.
Kind regards,
Gemma
Virginia Hayward

Afternoon, Allan,
I have spoken to our IT department, who have fixed the problem with your email. I will respond to the email and hopefully get this issue resolved.
Kind regards,
Gemma

Rated 3 out of 5 stars

This delivery took too long

This delivery took too long - it was intended as a birthday present and delivery was promised within 48 hours and the address was in soho. It took 5 days and so was a bit of a fizzer.

Just checked with the recipient. They confirm the hamper was delivered on the 11th - I also received a confirmation email on the 11th. The tracking may therefore show it was received after hours at a business address?

6 May 2026
Virginia Hayward logo

Reply from Virginia Hayward

Good morning, Maria,
Thank you for your review.
However, upon investigation, I can see you placed the order with us on Wednesday the 6th May and the hamper was successfully delivered on Friday the 8th May. We can provide tracking information if needed.
I hope your recipient enjoyed the hamper.
Kind regards,
Gemma
Virginia Hayward

Rated 4 out of 5 stars

Quick delivery of Gift Hamper

Speedy delivery, great products - unfortunately there were a few substitutions in the hamper. It would have been nice to know in advance which products weren't available or have a choice on the substitutions, but they were of similar quality and value so overall very happy.

30 April 2026
Rated 5 out of 5 stars

Thank you gift

I ordered a hamper as a thank you so didn't see it myself
It was easy to order and add a personalised message
The recipient sent me a thank you and said the flap jack was delicious
Very happy

29 April 2026
Rated 5 out of 5 stars

A Hamper gif for a friend…

We ordered a hamper to give to a friend for her birthday. The contents were just as the brochure described, looked very delicious! The order was placed in the afternoon prior to the delivery the following late morning. The parcel was tracked and arrived virtually to the minute. Excellent service!

22 April 2026
Rated 3 out of 5 stars

Lovely hamper, dissapointed the message wasn’t sent with it.

The hamper was lovely, however there was no message sent with it, although we’d asked for one to be included, so the recipient didn’t know who it was from. Evri also left it outside which I’m not sure was best for food stuff.

14 April 2026
Virginia Hayward logo

Reply from Virginia Hayward

Good Morning,
Thank you for your feedback.
I have checked your order and can see there is a gift message present.
This would have been on the outside of the delivery carton on a peel and reveal label.
On our presentation and packaging section on the website we do advise where this would be located and an image so you are aware.
Kind Regards
Isabella

Rated 5 out of 5 stars

Everything about this family business…

Everything about this family business is truly good you can be sure you will be pleased with whatever you purchase from order to deliver items are well packaged and presented and great value for your money I will definitely continue to shop here again from my last experience truly a great family business well done to all dk

27 March 2026

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