Virginia Hayward Reviews 

6,638
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 468 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding quality and delicious contents of the hampers and gifts, often noting their beautiful presentation and wide selection. People found the ordering process easy and straightforward, appreciating the user-friendly website and the company's reliable service over many years. Many consumers also highlighted prompt and efficient delivery, with items arriving well-packaged and in perfect condition. However, some customers also noted issues with delivery, including parcels arriving late, going missing, or being left in unsuitable locations without notification. A few other people also felt that packages sometimes arrived damaged or soaking wet, and expressed frustration over a lack of communication regarding delivery status.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the excellent quality, wide range of choices,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the promptness and... See more

Order

Customers had positive experiences with order, finding the process easy and user-friendly, often praising the... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent quality of products... See more

Service

Reviewers mention positive feedback about service, often highlighting its speed and efficiency, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I always prefer to use Virginia Hayward to send hampers and gifts . Yes I can order online but the security of knowing that telephone help is at hand and easily accessible is very reassuring . I have... See more

Rated 5 out of 5 stars

I ordered five hampers from Virginia Hampers as Christmas presents – three Mistletoe Gift Baskets and two The Big Cheese Christmas Hampers – and I couldn’t have been more impressed. The quality of the... See more

Rated 5 out of 5 stars

Ordered two separate gifts.. Both were delivered promptly and very much appreciated. One was a hamper and one a chocolate selection. Second year I have purchased from here at Christmas. Very satisfied... See more

Rated 5 out of 5 stars

Website was user-friendly with great choice of products and hamper types, easy to order with fast, free delivery and the recipient was so happy with their gift letting them know they were in our thoug... See more



Company details

  1. Gift Basket Store
  2. Corporate Gift Supplier
  3. Gift Shop

About Virginia Hayward

Written by the company

Virginia Hayward luxury food hampers are available to buy online at Christmas and all year round. Hand-packed by our team of hamper specialists, beautifully presented for the maximum 'WOW' impact.

A Virginia Hayward hamper makes the perfect gift for family and friends whatever the occasion. Our hampers are also sent by thousands of businesses every year as a well appreciated corporate gift to staff, clients and business partners.

Established in 1984 by Virginia and Geoff Hayward in Dorset, England. Virginia Hayward started as a small cottage enterprise and has since grown to be a leader in the luxury wine and food hamper industry. The business remains wholly family-owned and managed and employs over 115 full-time staff, with that figure tripling in the weeks before Christmas.

Over 40 years of supplying and building hampers for some of the most prestigious companies in the UK has given us immeasurable experience in the field. Throughout our significant growth our company ethos has remained the same and is deep-rooted in all that we do:

“To source and supply high quality, beautifully presented luxury food and wine hampers that are reliably delivered and delightfully received in a timely manner and are supported by impeccable levels of customer service.”

Whether your after a Christmas hamper, a birthday present, thank you gift, celebration or other special event gifts, you'll find the perfect hamper to suit your needs and match your budget at Virginia Hayward.

Shop now at Virginia Hayward today and find the perfect gift hamper with fast UK delivery to loved ones, friends and business associates.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(6,638)

457 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Going the extra mile.

I’m not very good at doing things online and so I looked for a phone number so that I could speak to a person about what I wanted to do. I spoke to Gemma, who was very kind and extremely helpful and between us we arranged for a delivery to a dear friend whose birthday was coming up. She was delighted to receive the gift when it was delivered and I couldn’t be more grateful to Gemma in making it happen.

7 July 2026
Rated 1 out of 5 stars

I wanted to buy a special gift for my sisters 50th bday

I wanted to buy a special gift for a special birthday - my sisters 50th. I wanted to buy something supplied by a business based in Dorset as that is where I live for my sister who lives in London.

I ordered a Birthday hamper well in advance - the hamper didn't arrive on time and is not arriving at all. As way of compensation Virginia Hayward offered 2 bottles of wine (unknown quality).

I think Virginia Hayward miss the point of compensating missing this delivery - it is not the cost, it is the fact I have not been able to organise a gift for my sister on her 50th Birthday. After all they aren't just a retailer selling clothes which doesn't really matter if they are late - they are selling gifts for special occasions and when they miss the date cause quite some distress. Customer service was prompt but offer was not relative to the error.

2 July 2026
Unprompted review
Virginia Hayward logo

Reply from Virginia Hayward

Good afternoon, Daniel,
We do sincerely apologise your hamper was lost in transit with FedEx, this is unfortunately out of our control.
In your email informing us the hamper had not arrived you asked for a full refund, which was actioned immediately.
As an apology we offered a complimentary wine gift, these are wines we use within our hampers.
I do apologise this was your experience, we never wish for our customers to be disappointed but we have resolved this to the best of our ability.
Hope you have a good day.
Kind regards,
Gemma
Virginia Hayward

Rated 4 out of 5 stars

Always good hampers from Virginia Hayward

Ordered another hamper for our wedding anniversary this time. I have ordered some Christmas ones in the past and they have always been very good. This time did not disappoint. It was reasonably priced and delivery was on time.
The quality of the goods is always good and I can trust what I am buying. Would not hesitate to order again, or recommend to you. I can see me ordering for this Christmas and there is a gluten free option too.

6 May 2026
Unprompted review
Rated 2 out of 5 stars

Delayed delivery

I paid for and selected delivery on a specific date. It was delayed over a weekend (without notice) and entirely missed the recipient before vacation.

25 June 2026
Virginia Hayward logo

Reply from Virginia Hayward

Good morning, Shereese,
We do apologise FedEx delayed the delivery of your gift, unfortunately it was delayed at their depot.
I can see from the notes on our order, the named day surcharge paid was refunded as the gift was not delivered when expected.
Hope you have a lovely day.
Kind regards,
Gemma
Virginia Hayward

Rated 4 out of 5 stars

Gift itself was great

This was a gift for which I am told the contents were lovely, however, extra was paid for the postage but it wasn't delivered for another 2 days.

I also wrote out a message which was not received to say who it was from.

19 June 2026
Rated 5 out of 5 stars

Delivery service and contents

I ordered this hamper as a morale pick-up gift for a friend who had just lost his wife of 20 years to a fast cancer. He received the hamper within a couple of days - service was very fast - and phoned me to say how much he was enjoying it. Five stars all round!

22 June 2026
Rated 3 out of 5 stars

Ordering all good

Ordering all good. Unfortunately the card which we filled in online was not put in the hamper so recipients did not know who it was from. So had to call them after 2 days of not hearing from them, as picture from delivery showed item left on doorstep. Disappointing as did not get an excited thank you call which I was expecting.

19 June 2026
Virginia Hayward logo

Reply from Virginia Hayward

Good morning Julie,
I have checked your order and can see that your gift message was on the hamper, however they are not put inside the box, they are on the outside of the box under a peel and reveal label.
I do hope your recipients enjoyed the gift.
Have a lovely day.
Kind regards,
Gemma

Rated 1 out of 5 stars

Delivery did not turn up even after…

Delivery did not turn up even after paying extra for a weekend delivery

19 June 2026
Virginia Hayward logo

Reply from Virginia Hayward

Good morning, Sian,
We do apologise your order did not arrive on time, it was despatched from us when it was meant to be, however I can see from the notes on your order, it was unfortunately lost in transit. Your Saturday surcharge was refunded to you and a replacement was sent.
Hope you have a lovely day.
Kind regards,
Gemma
Virginia Hayward

Rated 5 out of 5 stars

I always prefer to use Virginia Hayward…

I always prefer to use Virginia Hayward to send hampers and gifts . Yes I can order online but the security of knowing that telephone help is at hand and easily accessible is very reassuring . I have only been met with help and courtesy when I have called . The products are excellent with a wide range of choice and prices . I will continue to use and thank you all for your efficiency and attention.

18 June 2026

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