Virgin Games Reviews 

I reported an issue to VirginGames via their Live Chat. I had noticed that for each 10p spin I was playing on any online slot game that 20p was being taken from my account. When I looked at my transaction history, I saw that for each bet I had placed, there was an additional transaction, labelled "Jackpot Blast", taking 10p from my account balance. Fortunately, I had noticed this quite quickly and only a small number of such transactions had taken place.
The support agent explained that they are currently running a promotion called "Jackpot Blast". Once a user has opted into this, every wager they place on any slot for any amount, will place an additional 10p bet giving the user a chance of winning one of 4 jackpots. I am familiar with such promotions and had even recently opted into one for a gaming session on another casino outside of the VirginGames group of casinos. I informed the agent that I had not opted into the promotion; I had not even been aware that the promotion was running at all. I had not noticed the additional line at the bottom of the slot game window that showed the opt-in status for the promotion until the agent drew my attention to it, but I could see that there was a slider control for opting into the promotion and that it was set to "on".

The agent said that opting was manual and would have resulted in a pop-up window confirming that I had opted in. I reiterated to the agent that I had not opted in and that I had not received any pop-up window saying that I had opted in. I checked my account history and could see that there had been no Jackpot Blast transactions aded to my account for any gaming transactions prior to the current session.
I explained that I was NOT asking for any reimbursement for the small number of transactions that had already been added, but that I wanted to ensure that the promotion would not get unintentionally switched on again in the future , so I asked whether it might have been switched on my a keystroke, or if it was a setting that might persist across different casinos within the VirginGames group/network.
The agent insisted that it could only be done manually by switching the slider control to "on" and that a pop-up window would always appear to show that the opt-in status had changed. He would not entertain the idea that there could possibly be a technical problem with the website; from his perspective this could only be user error.
It was clear that I was unable to get any further regarding the matter, so I ended the chat. A few hours later, I received an email from VirginGames customer support saying that if I had not switched on the Jackpot Blast promotion, then the only explanation would be that my account had been compromised and that some third party had gained access to my log-in credentials, logged into my account and switched on the Jackpot Blast promotion. They had therefore closed my account in the interests of account security.
I replied to this email, saying that their response made no sense. The circumstances do not point to there having been unauthorised access to my account and, even if they did so, a more typical response would be to force the user to change their password, rather than to close the account entirely. Since no previous gaming transactions had been impacted, I would expect that their records would clearly show that the opt in had occurred during the gaming session during which I reported the issue and, if that were the case, it would demonstrate that the opt-in had not occurred during an unauthorised access of my account.
I also requested that they provide details of the most recent log-in sessions, which would me either to confirm that I had logged in at those times or whether there had indeed been unauthorised access to my account.
VirginGames responded and confirmed that the Opt-in had occurred during the same log-in session from which I had reported the issue, thereby proving that there had not been any unauthorised access to my account, which had been their rationale for closing my account. However, they said that they would only reinstate access to my account if I accepted responsibility for having opted into the promotion.
I know that I did not do this and I know that I did not receive any pop-up window confirming that I had opted in, so I cannot in good conscience "confess" that I made the whole thing up.
I have had an account with VirginGames for over 10 years, although I do not use it frequently these days. During that time, I have encountered technical issues with their casino: no system is perfect and I expect to find the occasional issue. However, it is simply outrageous that VirginGames, rather than consider that this might possibly have been caused by a technical issue/bug, instead insist that I formally state in writing that I did not experience this problem.

Used to be a good site, however your constantly depositing and winning nothing back.
The odds are also really low like giving you 10p wins from £1.00 bets i wont be returning terrible.

Wont be playing again. The slots are totally rigged. Usually you play, and there is a pattern of wins and a losses. Any player who has enrolled in online casinos will know what Im talking about.
When you keep adding funds over a certain period of time, yet see zero gains to deposit or during play to continue what you waged, and across multiple games, then there is a conflicting issue. I understand the random generation system, however, Looking at the reviews and my own experience, then this must be an ongoing problem. I suppose you can fudge the numbers and reward “people you know” high payouts, who knows. How can so many members be wrong, and from my own experience, I would rather stay away, and suggest many do their research before signing up!

I been playing here long time only loosing dont waste your time and money guys

I'd give a 0 star no free spins you win but doesn't give you winnings just keeps gambling it away stay clear giant scam il be deleting this s**t app straight after this review

If you want to win on this scam of a site just play demo you always win big on demo , pity the paying slots are not the same. I long for ballys to be found out and closed instantly

I would give 0 stars but that isn’t available. Absolute joke. The offer was a box bonanza + game if I wagered £500. I did it thinking wow, I have never had a + box so the prizes must be better then a normal box bonanza. I then get the box and it’s ….£5. 1% of my wagering requirement. Absolute joke. Never again. I am so disgusted with this. Surely the more you wager the bigger the win? It’s just absolutely disgusting. Daylight robbery. Never again. 0*.

Shocking site, They should wear a mask 🤬!!! Had issue where deposited & on 1st spin it just carried on spinning till refreshed screen meaning i lost +\- percentage so called customer care called me a liar & said there is no way this can happen? So sent them a screen grabbed video of it happening only to be told the video was on a loop & nothing to do with them has again it couldn’t happen? Told them it wasn’t looped & check the ‘Time on their website’ only to be told ‘It don’t matter about the credit/loss score has the average is taken off ALL players about whom should win/lose’ WTF surely that can’t be right? Why have it in 1st place & what happens in regards to RTP percentage? I’m on my 5th different customer care rep & it’s just pre-written generic reply's :( Scumbags the only way to make these behave is too get everyone to boycott the site? I have so please JOIN ME on this & hit em in there pocket :) thanks x

I won 50 pounds virgin games didn’t like that so had to wait a month to withdraw my money then prove bank account didn’t have to go through all of this to deposit money joke

Brand new customer. Spent 800 on day 1. Won some mo ey amd 4 days later my withdrawal is still not in my account. They keep telling me Worldpay is down and will be semt soon. Been to Worldpay site. No reported issues. Scam site. Stick to the usual top dogs. Avoid VG

RTP is terrible across a number of games. Now my accounts been closed with no reason why. Happy to take my money though.. looks like the government budget has got them scrambling to get money in before the new gambling tax comes in.

No bonuses, no wins. Rigged

SCAM REPORTING TO RESOLVER THEN SEEKING LEGAL ACTION BEEN PLAYING FOR YEARS LOSE LOSE LOSE FINALLY I WIN AND THEY CLOSE MY ACCOUNT AND REFUSE TO PAY !!!
ILL BE RECALLING EVERY PAYMENT I EVER MADE TO YOU FRAUDSTERS

Confused.
Box bonanza games
Eligibility....
"Be logged into website to participate and play at least x amount"
Does that mean(surely not)..
That all those players using their virgin games app (safer)and not the website ( riskier)immediately disqualify themselves from a hope of winning.
Anyone else Confused by this?

Absolutely shocking , avoid at all costs ,, had the account for a few weeks did put a bit on money on.. But won £700 went to withdrawal it they closed my account. Had a live chat said it was a breach in terms of conditions.. Lies.... I offered to send bank details,, driving licence,, proof of address and said it's final they won't be paying no explaining just a breach of terms . . They robbed me,,, happy to take but won't pay out be aware

Stay away from this site because it doesn't pay out on slots. Ive played over 500€ and new nothing. So ya stay a away.

Joined virgin games about a year ago had some really big wins to start off with even won the regional pot on jackpot king they paid out no problem.
But the last 3 months have been absolutely ridiculous hardly any bonuses at all and it seems they just take take take.
I am well in the green on money Been spent but time to move on, it’s a shame because enjoyed playing on this website but lately they have just took the piss!!
My advice stay away from this site something is not quite right

Used to be brilliant,
Played here for many years but since being bought by Bally have increasingly got worse and worse.
They will literally block you from winning and when you do win phone and harass you about the amount of money and gambling habits...literally had to go through this 3 times this year alone.

They seems to allow you a decent win twice a year just before or around Christmas and once in the summer...beyond that they will syphon your money in ways that defy basic maths...so before you end up regretting it stay away from them...do not spend your money on any gamesys affiliated casino and do your research on which is the best place to get a gambling addiction

I have been playing virgin games for a while and it seems like they boost your chance of winning/getting bonus when you are a new customer but when you become a regular on this site they will just rob you lol i have multiple betting sites on might phone and ive spent £18k in the past 2months its been an up and down journey but with virgin games its just been a down one. If you try click on your gaming history it will tell you to contact customer support and then they will not tell you anything lol this website is sometimes good but i would definitely not recommend anyone to make an account with them, i have played phoenix rising done like 3000 spins and still havent got the red bonus. If you want to bet and actually have some fun without caring about losses then BetFred is the place to go, you wont win big unless your lucky (i won £114 from a 0.20 spin) but it will be a enjoyable

Used to be a good site with a few wins. Now lucky if you get a bonus and then it’s 12 pence win. Some games, they take extra money out so 20p spin costing 30p for no reason. Avoid
Used to have a good free game too until they changed it to a crap free game