Virgin Bet Reviews 

3,997
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Won £25 on Crazy Time. After showing i had won it disappeared and never went to me. On history casino does NOT even show that i played it!! Customer service say can't assist and support at tech say... See more

Company replied

Rated 1 out of 5 stars

Extremely disappointing experience. Depositing money was instant, but when I tried to withdraw my winnings, I was told my first withdrawal could take up to 24 hours, followed by another 1–3 workin... See more

Company replied

Rated 1 out of 5 stars

Extremely disappointing experience. Depositing money was instant, but when I tried to withdraw my winnings, I was told my first withdrawal could take up to 24 hours, followed by another 1–3 workin... See more

Company replied

Rated 4 out of 5 stars

I've had a few wins and losses with Virgin Bet but I was okay with that. Now the reason gave it a 1 star , I had recently had a big win and now all of sudden I can't withdraw the money because I hav... See more

Company replied

Company details

  1. Betting Agency
  2. Casino
  3. Gambling House
  4. Gambling Service
  5. Online Casino or Bookmaker
  6. Online Sports Betting Vendor

Information provided by various external sources

Enjoy the best online betting experience at Virgin Bet. Browse all the latest odds across our huge selection of sports betting markets (T&Cs Apply).


Contact info

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1.5

Bad

TrustScore 1.5 out of 5

4K reviews

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No history of asking for reviews

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1.5

All reviews

(3,997)

322 reviews in the last 12 months

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Rated 1 out of 5 stars

The slots are rigged to death had…

The slots are rigged to death had nothing but losses over months now I'm over 4 grand down bonuses are virtually none existent played for over two hours one time to hit a bonus and get £10.45 back after eating a few hundred quid the monthly and weekly games are terrible the weekly your lucky to get 5 spins and the monthly after losing all month get 6 spins and the weekly and monthly go on how much you've lost it's not random luck either

25 May 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hi Kez

Thanks for the review and we're sorry you've had an unlucky experience on Virgin Bet and understand how disheartening this can be.

The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.

This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.

When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.

Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.

Virgin Bet

Rated 2 out of 5 stars

Been smooth sailing til recently

Been smooth sailing til recently. Their promotions are misleading and there customer service is poor. Don't even try to resolve the matter. I had a bet £20 and get £20 in free bets (£10 instantly and £10 for the world Cup) but I only received £5 in free bets and when contacted support there saying it was only £10 in free bets which I didn't see because that specific one wasn't there. Would avoid

20 May 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Davy

Thanks for taking the time to leave your review. We're always happy to review the promotion with our support team if you'd like to reach out via live chat or email for further assistance.

Thanks

Virgin Bet

Rated 1 out of 5 stars

Virgin Bets is 100% scam

Virgin Bets is 100% scam, I have exclusively used Virgin bets for the past month and I haven't won a single cent after spending 1000's, when you deposit your funds don't even go up, when you get bonus spins you win nothing. This casino needs to be audited and closed down as they are definitely not following regulations, I don't care what they say about random number generators that's a absolute load of lies that they would like you to believe, My experience with this casino is dissapointing and I'm not basing it on just 1, 2 or 3 or even 4 or 5 deposits and straight losses, it's a on going thing, right after I called them out in the initial review I wrote they disabled my account which proves that they have something to hide.

21 May 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Chris

Thanks for taking the time to leave your review.

The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.

This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.

When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.

Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.

Thanks

Virgin Bet

Rated 1 out of 5 stars

If you win a few bets

If you win a few bets, Virginbet would restrict your account without telling you and put all sorts of restrictions on your account. No promotion, NO BOG etc. They even bother to inforn you of these restrctions until you face them. Stay clear of this website. ODDS offered are poor mostly on the website.

11 April 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Mo, thanks for the review - Virgin Bet

Rated 1 out of 5 stars

Don't waste your money

I've been with this site for a while now , absolutely loved it until 2 days ago they closed my account I haven't done anything, literally nothing . I deposited and played that day and later on tried to log back in and was denied access. When I asked them to give me a reason they basically said no
I don't understand how this gambling site do this and get away with it

18 May 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Mamido, thanks for the review and the important feedback - Virgin Bet

Rated 1 out of 5 stars

All of the Sudden, I’m not allow to bet in Virgin bet

I used to bet in Virgin as the odds are fair and very easy to use interface… one day, all of the sudden I no longer can place special offer, and not able to place bet as ‘excess limited’
Very weird! All I can do is to withdraw money.

10 May 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Escher, thanks for the review and sorry to hear this. Please contact our Customer Support team and they will be happy to check your account for you if you require clarification! - Virgin Bet

Rated 1 out of 5 stars

Poor all round

They used to be good, but have got VERY complacent.

The big boys constantly offer a cycle of free loyalty bets depending on the amount of business you give them. Virginbet simply don't bother. If you're very lucky you may get a £5 free bet builder on a Sunday. They don't reward repeat business or loyalty at all.

The website frequently crashes and often information they give about a race is wrong. If you raise it they point to a term in their business terms which basically says "tough sh!t" Their virtual racing platform is awful, constantly shows wrong info and most winners are over 20/1 so you have no chance.

In short, they're fine for a "couple of times a year punter" If you regularly use online bookmaker, they need swerving as your loyalty means absolutely zero to them

UPDATE : Downgraded my review to ZERO. Just played the Monthly free game. Had all 31 picks for May........DIDNT EVEN GET 1 FREE SPIN... Virginbet are becoming a gag bookmaker.

18 May 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Paul, thanks for the review and valued feedback - Virgin Bet

Rated 1 out of 5 stars

Appalling.

Appalling.
Provided with various documentation and they closed the account when I raised my limits.
Obviously just want small time losers as members

18 May 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey David, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Rated 1 out of 5 stars

Absolute thieving scumbags don't go…

Absolute thieving scumbags don't go anywhere near this site

16 May 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Omar, thanks for leaving your feedback and giving us a try. We're sorry to read that your experience wasn't as positive as we'd hoped it would be. We will take your comments on board and work on it. - Team Virgin Bet

Rated 1 out of 5 stars

TANAKA from Virgin Bet - Vile Experience

Loyal Customer with Virgin Bet.

However after my experience with Tanaka on 16 May via Live Chat.

I will be leaving them very soon.

This Person was refusing to listen to anything I said and Threatened me twice to try and twist the situation.

It took over 30 minutes to raise a Complaint and even when this was finally done, this person did not acknowledge a single thing.

Stay away from Virgin Bet.

16 May 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey KING, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Rated 2 out of 5 stars

Bit scammy

Decent betting site with lots of promotions. If you start doing too well and are able to pace yourself, they will remove your access to promotions and free games, with no explanation. Obviously you can work out the reason.. You're not not hooked enough and blowing lots of your own cash. Bit of a shame.

11 May 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Jeremiah, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Rated 5 out of 5 stars

Excellent best odds guaranteed you get …

Excellent best odds guaranteed you get your bonus everything there say there do big thumps up from me

10 May 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey John, thanks for the fantastic review. It makes us so happy to hear you are enjoying our site/app! - Virgin Bet

Rated 1 out of 5 stars

The worst site I’ve actually encounter…

The worst site I’ve actually encounter 500 quid down and am being truthful now not one bonus what so ever it was honestly dead spin after dead spin it rinsed me now am actually done now with this site avoid at all cost as you will loose every penny you have and not get anything in return

8 May 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey, thanks for the review. All games operate fairly and are fully regulated. Wins are never guaranteed with any bet or wager. For more information please check out our handy FAQ https://help.virginbet.com/hc/en-gb/articles/360033102914-Game-Fairness - Thanks Virgin Bet.

Rated 1 out of 5 stars

The worst gambling sites ive ever used…

The worst gambling sites ive ever used ive got to wait 1 to 3 days for my withdrawal dont gamble here still haven't received my withdrawal

5 May 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Ben, thanks for the review. We aim to process all withdrawals within 24 hours, once processed its then down to your bank when the funds are credited. Please note that the recent bank holiday weekend would have caused delays - Thanks Virgin Bet

Rated 1 out of 5 stars

Misleading pretend to give u Bere dolla…

Misleading pretend to give u Bere dolla so u get hyped from young then people try vibe cus your dumb no sex for no one if u do u will be disturbed in the head and bed and don't eat to much food form outside creat ya self for ya health dont trust no one not even ya mom dad bro friends so called anyone no no no don't do it broooos

6 May 2026
Unprompted review
Rated 5 out of 5 stars

I actually really like virgin bet

I actually really like virgin bet. I won a decent amont of times. I think it’s definitely up the top with slots sites I play a few different ones and this one does actually win. I think most of the negative reviews are from people regretting gambling their money. Gambling always runs a risk of loosing.

3 May 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Sheshe, thanks for the review and long may you continue using our app/site - Virgin Bet

Rated 1 out of 5 stars

The response you gave me about game…

The response you gave me about game fairness you know where you can shove this. Clearly there was more ppl like me who got scammed here, who actually got in touch with me privately and suggested to deliver all them video records I’ve took while playing and send to gambling commission, in that case you wont be able to manipulate the stats you provide to them and call your all games fair. So all this fairness is clearly a cover up for your scam operation to carry on. And I will try to demand all my money back what I lost in unfair games of yours. I hope this will go up as far as possible so you wont be stealing from ppl like me, with your fair game policies and other ****.

1 May 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Esu, thanks for the review. As with all wagers and bets, wins are never guaranteed and losses can happen. All our games are fully regulated and operate fairly in line with regulations. For more information check out our handy FAQ https://help.virginbet.com/hc/en-gb/articles/360033102914-Game-Fairness - Thanks Virgin Bet.

Rated 1 out of 5 stars

Play same game across many sites never…

Play same game across many sites never ever seen it play as bad as on this casino all other reviews seem to be saying the same so I will be asking the gambling commission to review this site as very suspicious look at other reviews stating same issues UPDATE so I deposit £30 on this site and same on another site to see if maybe it was just a bad start and the difference is unbelievable virgin bet really needs to be investigated so can all you people who has wrote the same problem in your review submit a complaint to resolver as I have done we can be allowing crooks to steal people's money and hide behind the RTP nonsense because random number generator doesn't keep generating 0 a imidiate review of this site is need because there is far to many reviews saying exactly the same

1 May 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Lyndon, thanks for taking the time to leave your feedback. We're sorry you've had an unlucky experience on Virgin Bet and understand how disheartening this can be. The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Rated 1 out of 5 stars

Rigged casino and sports bets don’t get…

Rigged casino and sports bets don’t get involved waste of money

Deposited 2000£ over 2 months nothing pays tried everything casino, sport bets etc etc nothing pays it’s like they don’t want to open the tap

What is very strange is that apart from loosing 2000£ on top of that they closed my account as per business interests on their side 😂
They have no interest in protecting players they just wait for you to loose a good amount of money and after they will close your account so you want be able to recover some of them losses

30 April 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Akos, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Rated 1 out of 5 stars

Absolutely shocking site

Absolutely shocking site. I played the monthly game today waited all month playing the DFG up until now. Out of 30 picks I was awarded 10p … Honestly this site has went from bad to worse so under rewarded its insane!

30 April 2026
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Michael, thanks for the review. Hopefully, you have better luck next month in our completely free-to-play game - Virgin Bet

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