Viola Milano Reviews 

The experience with Viola Milano was a disaster. Unprofessional to say the least, if not fraudulent - I was lucky I had paid via PayPal! After returning products on March 27th, I sent back and forth more than 20 e-mails with customer support, where they always came up with new excuses. In late April, they claimed they hadn't received my return. On May 14th they claimed the package had suddenly just arrived at their facility and I would get a refund within 5-15 business days - I did not, so I sent another e-mail on June 10th. They replied that they had already refunded my money. I double checked - that wasn't true. After I complained, on June 19th they suddenly said that the refund via my original paying method (Paypal) had not been successful and I should provide a bank account number, which I immediately did. I asked again a week later and they just didn't reply anymore. I set them another deadline of one week and when nothing happened, I finally had to use the PayPal Purchase Protection. Even after I opened a conflict there and PayPal gave them the opportunity to state their case or refund my money, they just did NOTHING. So in the end - 4 months after I returned the products - I received the money back from PayPal. All in all an awful experience which cost me at least 5 hours of time throughout a period of several months. I advise everyone against buying from this shop. It's a shame such beautiful clothes are sold by such an ugly company.

I got a gift from my wife. I really liked it so I’ve ordered more.

I ordered 2 shirts, were supposed to be delivered within 3-4 business days, after 3 weeks, Nothing…
I opened a ticket complaining about this, they promised an extra free tie, Nothing…
I cancelled my order, they promised a refund, a couple of months later, Nothing…
Wrote them again, I got a reply saying they will delay my refund indefinitely…
Here is what they wrote:
“ For those who need to process a return, please rest assured that the 14-day return window will be extended accordingly, so there will be no issues regarding the return period.”
Again they wrote me on July 23 that a refund will be processed within 5/15 days, a month later I get NOTHING.
I talked to the Bank and provided proof they stole my money, today they returned the full amount…
Dont let those Bastards steal ur money, talk to ur bank, send them the proof, they will return ur money…
And dont deal with those bastards anymore…

I ordered a tie online from this firm. In due course, they emailed me to say that the tie I had ordered was no longer in stock. They offered me the opportunity to choose another tie of similar value as a replacement. The tie I had ordered was mint green. I ordered it specifically because I had been looking for a mint-green tie. I replied, asking them whether they could refund me the money on the mint-green tie and cancel the order. There was no reply. I sent a follow-up email a few days later, but there has been no reply to that either. My advice is to avoid this firm.

Bought multiple ties from them and the quality of the fabric is excellent. Had a problem with the construction of one of the ties, but they sent a replacement tie free of charge after I sent a picture. Would purchase again 😄

A few months ago, I ordered a shirt from them. It was never delivered and they never replied to my email asking for a refund. It is only after putting a negative review on this website that they finally replied and issued a refund.

One of their representatives then begged me to remove my comment pleading that it was a mistake and that they were honest people. I finally accepted to do so after they offered to "make it up" by sending me a tie and a shirt as a compensation.

However, these two items were never sent to me.

In other words, a badly managed shipping service as well as a dishonest customer service department.

Hard to strike out this bad when you're a company selling things online.

AVOID !

Avoid Viola Milano – Scam Company

I ordered a tie from Viola Milano in December 2024 and never received it. Since then, they’ve lied repeatedly about issuing a refund — always making excuses, but never delivering.

After months of stalling and dishonesty, I’ve filed a lawsuit against them.

Viola Milano are scammers. Avoid them at all costs.

I ordered from Viola Milano and was really impressed. The quality is top-notch, especially the details in the ties and pocket squares. Shipping was fast, and everything felt very well-made. I’ll definitely shop with them again.

I ordered a brown Donegal wool tie for my wedding and it was delivered beautifully! It was exactly as it was described and the detail, craftsmanship and presentation was absolutely phenomenal! Viola Milano made a truly timeless piece for me that I was so happy to receive and got so many compliments on the day! I couldn't recommend them enough!

Tom Nathaniel specifically was an integral part of making sure I was taken care of and had no worries about the order and delivery. If you appreciate timeless style without standing quality, then I can't recommend them enough! 10/10

Some of the if not the best quality ties out there. Not only that, all of the accessories are of the highest quality, the craftsmanship of each item never fails to impress me. I had a great experience with quick shipping and delivery. Will definitely do business with this company again!

Bought two ties, got them super fast and amazing quality! If you are looking for something unique this is it!
Johan Stjerneus

I have been a customer of Viola Milano for years. Their high-quality accessories have gradually taken over my wardrobe. I've always had great experiences with their helpful customer service and truly appreciated the personal touch. I can only recommend them!

I came across the brand Viola Milano back in 2021 and ordered one tie from them at that time, which I still regularly wear today. Since January 2025, I made two more orders with Viola Milano, for ties and pocket squares, and the products and overall client experience were excellent. Prices are very honest when put into perspective with the great quality of products. The shipping is fast and deliveries have always been smooth. I recommend Viola Milano to any sartorial connoisseur or beginner wishing to dig into the genuine Italian style!

I cannot belief this hallmark of sartorial accessories really operates in such a shady manner.

Ordered a tie + suspenders.
Payed via credit card.
Received a Out of Stock message few days AFTER PAYMENT.
Settled for easy refund - nothing complicated.
Refund should be 2-8 days; 15 days MAX.
It has been almost 1 month now.
Sent multiple mails to customer service (support@).
Nobody cares, nobody answers, nothing happens.

I ordered a tie from Viola Milano on November 19, 2023, but received a cheaper, incorrect item instead. I reached out to their customer service, yet for over a year, they completely ignored my email. The tie was useless, as it reminded me of how I had invested my passion in a particular design, placed my trust in Viola Milano, and ultimately lost my hard-earned money.
Frustrated, I decided to leave a negative review detailing my experience. In response, I received a rude email suggesting, "We fix this nice like gentlemen." This, too, turned out to be a lie—there was nothing gentlemanly about their behavior.
I genuinely hoped for a resolution and even used the word "solution" in my messages, without demanding a refund or a replacement. Instead of taking responsibility, they resorted to personal attacks. Eventually, a rude representative offered to send me a tie, though I didn’t trust them at that point. I stopped contacting them until Tom, another representative, reached out, again offering to send a tie. I accepted—only to be met with more deception.
Tom sent me five emails, On January 17, he wrote, "We can order the fabric and make it for you, takes 2-3 weeks—maybe faster." I checked their website, and the tie was clearly listed as in stock and available for shipping within 2-3 days. When I pointed this out with a screenshot, his explanation made no sense: "No, because it's wrongly indicated. It’s from a separate stock from our store." Did that mean they couldn’t ship the tie within 2-3 days if someone ordered it? Clearly, someone was lying—either Violamilano.com or Tom himself.
He followed up with yet another false promise: "I ordered the fabric now. If I can send from stock earlier, we will. I sent a request for this also." At this point, it was evident that Tom was simply misleading me.
Hoping for an honest resolution, I removed my original review, planning to update it once the issue was settled. However, after waiting another four weeks, following up twice, and receiving no response, I was ignored yet again.
It became clear that this was an elaborate scam by Viola Milano—particularly Tom.
I strongly advise others to be cautious when considering Viola Milano, as my experience shows a clear pattern of negligence and dishonesty.

After reading the reviews I see why Tom Nathaniel, the arrogant founder is hiding his face.
Extremely rude communications.

I really really liked their products. Excellent and on my last purchase, Sara from Customer Support did an amazing job. Very pleased with my experience.

Here to report a report fantastic experience with Viola Milano. Three ties for a wedding shipped to the UK by UPS, no additional fees on receipt, dispatched 2nd January received 9th January. Superb quality printed silk ties, you can feel the weight of the fabric and the self-tipped finishing is superb.

The store does not ship the goods and does not respond to emails and until the threat of reporting the issue to PayPal is made. When PayPal finally forced the refund, the transaction was later canceled by the store without PayPal informing me about it. It was only when I realized that the funds had never arrived that I found out it was too late to reopen the case with PayPal. PayPal advised me to contact the store directly or report the matter to the authorities. However, the store continues to ignore my email.

The store also uses external systems for handling complaints, which makes it difficult to escalate issues outside their control. Although the store offers products that appear to be of high quality at attractive prices, which draws customers in, it cleverly uses online tools to avoid issuing refunds. I suspect this is a fake shop and will report the matter to law enforcement.