Viola Milano Reviews 

Edit : the delivery took a while and I struggled to get information from the customer service but I must recognize the high quality of the product.

Former comment:
I ordered a few accessories for a special occasion 15 days before the event, assuming that would be enough time.

Having bought a tie a few months earlier, I was confident in the product quality and expected delivery to be timely. I was completely wrong.

A week after placing the order, I tried to contact customer support just to get an update. After three emails and 14 days, I still have no response from the company. Awful service.

I placed an order on December 1. Since the I have not received any news about the status of my order, notwithstanding a couple of emails and several tickets open with their customer service (they boast to answer generally within 48 hrs).
UPDATE
I have received a reply as soon as I posed this review. Sometimes you have to push to get a feedback.

I highly suggest you to find alternative brands to shop from. My experience with Viola Milano is the worst shopping experience, I have ever had, and I see from other reviews that others have had alarmingly similar experiences.

My experience in brief:
I made an order from Viola Milano at the beginning of October. Immediately received an order confirmation, and the amount was withdrawn from my bank account.

Then nothing happened for a couple weeks, until I contacted customer service.

I got a reply within a reasonable time with a tracking link of my parcel and the message that my package was shipped.

For another couple of weeks nothing happened, and regular checking of the tracking link showed no progress of my parcel that was allegedly shipped.

My patience then ran out, I and contacted the courier (DHL) who was helpful to confirm and document that the parcel had never been scanned, nor picked up from the warehouse it was allegedly sent from.

I then forwarded this to Viola Milano with word that I wished to cancel my purchase and get a full refund, and with that progress started to happen. (Within the EU, this is a right consumers are protected by).

Within a couple of days they sent a package with my items - finally. With this Viola also sent a cashmere scarf as an 'upgrade' to the one I ordered in a worsted wool. I acknowledge the attempt of this gesture to make things better.
However, the color was different ('light grey' as opposed to the 'charcoal' one I ordered), even though they stated it would be in the same color before sending the parcel..

It is so off that I had to push back their customer service hard to even get a package shipped.

When I shared my feedback with customer service I was snapped at, and told that: "[my] case is maybe one of the worst cases out of 20 similar in 15 years."

However, I highly doubt that to be true, reading the amount of negative reviews here on Trustpilot that share very similar experiences.

Ordered some beautiful ties from them for Christmas as every year. It's tough with delivery companies in pre-season. Order well in advance to be relaxed.

Top experience

All went smooth I have to say, delivery and product got Me here, which I usually don’t. But They deserved a review. All the best guys

Have been buying their shirts and ties for a while and always great products and service!
Keep up the good work!!

I dont have any new about my orders, they dont answer by mail or whatsapp. Very very bad customer service, I dont recommend to anyabody.

Update: They answer me and apoligizies about the indiferences. They made the full refund.

So, here's the latest on my case.
A month and a half has passed, and the tie I paid for still hasn't arrived. After the first negative review, the company contacted me and promised to send the tie in a couple of days, but that never happened.

My steps (I recommend this to anyone who has already fallen victim to Viola Milano's scam):

1) Complain to the Autorità Garante della Concorrenza e del Mercato (AGCM)
2) Complaint to the European Commission
3) A small claims procedure: I'll be filing a lawsuit in Germany, but you can do so in the country where you were scammed by Viola Milano. The claim must not exceed 5,000 euros, including moral damages.

Very important: write about your experience on social media, especially on Instagram, where they have a page, to prevent future customers from falling victim to fraud.

I strongly do not recommend Viola Milano.

Quality of the ties is very good. Had a problem with the delivery of one of the ties and the refund. Finally Davide fixed the refund and made up for the delay, so in the end it is a positive experience.

I ordered some bespoke ties from a store in Germany. Very good quality and fast delivery.

I just got my order from Viola Milano in a couple of days after ordering. My order Was correct, the packaging very nice and also the tie. I will order again.

Very happy with the quality of the products

Total Fraud. Paid for several ties and only recieved half. They stopped replying since 2 months. Speaking to local Italian investigators about this, as it seems to be a recurring thing

Update: I had an issue with their customer relations but the owner tracked me down to apologize and correct the issue personally after explaining he had fired the employee at issue. I appreciated the effort.

Some of the worlds best ties. Ive bought a large number of ties of all kinds from Viola Milano and they remain one of my top all time favorite makers. In particular their shantung silk ties have a lovely texture that will take your outfit to the next level.

I ordered cashmere ties at Viola Milano. I received them incredible fast. They were packed carefully and securely. The ties look exquisite and timeless.

My wife ordered a while ago 3 shirts and matching tie, feedback for the company is to speed up delivery but i am happy with the quality.

At the end of May, I ordered four bracelets from this seller to choose from. In early June, I returned three of them and kept one. Despite repeatedly contacting customer service, I only received empty promises. I was told several times that my case had been forwarded to the finance department and would be processed “soon.” It’s now early August - and I still haven’t received my refund.

I am now forced to try to recover my money through PayPal’s Buyer Protection.
To make matters worse, the bracelet I kept broke within just two months. Initially, the seller even tried to make me pay the shipping costs for the repair. Only after I clearly pointed out that they were responsible for these costs did I receive a prepaid return label.

My conclusion: Dishonest seller, poor product quality, and terrible customer service. I strongly advise against buying anything here.

I ordered a tie + socks on 29 May 2025. Item turned out to be out‑of‑stock—no problem. The problem was the refund: I was promised it in “25 days max,” then ghosted. Out of every five emails I sent, I got maybe one reply, always the same canned line that “finance is processing it.”

After two full months and only when my Italian‑speaking sister phoned their office did the money finally show up in my account. They even offered free socks/ties as an apology, but I declined; I just wanted my own money back.

Yes, their ties are wonderful—I loved my first order—but the customer‑service chain between warehouse, finance, and inbox is badly broken. If something goes out of stock, be prepared for a long wait and poor communication before you see a refund.

Bottom line: Great products, bad after‑sales support. I won’t risk a third experience.