Wai Hong was super kind and helpful he came in and straight away figured out the issue. He was very patient as we have a child in the house who was a bit overly curious with him while he was working a... See more
Company replied
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Review summary
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Review taken on behalf of resident - Gurjit is a professional at the top of his game, knows what to do and does it brilliantly, more than that when i asked him about the hot water being too hot h... See more
Company replied
Gary Sinclair from Village Heating came and repaired my boiler which had stopped running my heating system. He went above and beyond to permanently fix the fault for me 2 days before Xmas. His kind... See more
Company replied
Wai Hong was very professional and clear what was required. He thoroughly explained the process and how long it would take allowing us to understand the process. Highly recommended and should be recog... See more
Company replied
Company details
Written by the company
Specialist Property Services for Housing Providers & Businesses Since 1992. With over 33 years of expertise, VHL Mechanical is a trusted provider of boiler, plumbing, electrical, air conditioning, and renewable solutions across Greater London. We work closely with housing associations, local authorities, and commercial property managers to deliver high-quality, compliant, and responsive services. From emergency callouts to long-term planned maintenance, our Gas Safe and NICEIC certified engineers ensure your buildings remain safe, efficient, and operational year-round.
Contact info
333/335 High Road, HA3 5EQ, London, United Kingdom
- 0208 102 9898
- enquiries@villageheating.co.uk
- www.villageheating.co.uk
4.7
Excellent
759 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Irfan VHLJOB290673 Engineer Irfan visited today and was…
Engineer Irfan visited today and was polite, professional, and accommodating. He fixed a radiator that hadn’t worked for five years, checked and bled all the radiators in my flat, and waited to ensure everything was working properly. Very happy with the service.
22 December 2025
Unprompted review
Reply from VHL Mechanical
Hi Lina,
Thank you for your kind feedback.
We appreciate you taking the time to share the details of your visit and to recognize Irfan’s professionalism.
It’s great to hear he was polite, accommodating, and made sure your heating was fully working again after such a long time.
Reviews like this are always passed on to the team, and we value both our tenants and our people.
Kind regards,
VHL Mechanical
Luca and Nathan did a great job
Luca and Nathan did a great job. Professional and respectful. Would highly recommend.
19 December 2025
Unprompted review
Reply from VHL Mechanical
Hi Ben,
Thank you for your great review.
We appreciate you taking the time to recognize Luca and Nathan and the professional, respectful service they provided.
Feedback like this is always shared with the team.
Kind regards,
VHL Mechanical
I am writing to formally record my…
I am writing to formally record my satisfaction with the heating work recently carried out at my mum’s property. The engineer (Wai) conducted this professionally, and demonstrated clear technical knowledge throughout the service.
The scope of work—including inspection, repairs, testing, and system adjustments—was completed efficiently and to a high standard. All findings were explained clearly, and any recommended future maintenance was communicated in a transparent and informative manner.
Since the work is now completed, the heating system has been operating reliably and as expected, with noticeable improvement in performance. Based on the quality of service, communication, and professionalism displayed, I am confident in recommending this company for heating maintenance and repair services and especially Wai himself.
Thank you Wai
19 December 2025
Unprompted review
Reply from VHL Mechanical
Hi Seemi,
Thank you for your kind review.
We appreciate your positive words about the recent heating maintenance visit and the professionalism shown by Wai Ng.
Feedback like this is always shared with the engineers and helps reinforce the standards VHL Mechanical aim to deliver to all tenants and residents.
Kind regards,
VHL Mechanical
Gurjit is a professional at the top of…
Review taken on behalf of resident -
Gurjit is a professional at the top of his game, knows what to do and does it brilliantly, more than that when i asked him about the hot water being too hot he sorted it out without question. I highly recommend this lovely man to everyone. Thank you Gurjit
Mrs J Smith, Chairman of Hayes & Harlingon Old Peoples Welfare Committee and ex London Borough of Hillingdon Councillor
19 December 2025
Unprompted review
Reply from VHL Mechanical
Hi Mrs J Smith,
Thank you for your wonderful review and recommendation.
We appreciate you taking the time to recognize Gurjit and the helpful service he provided to the resident. It’s great to hear he was able to attend and resolve the issue quickly and professionally.
Kind feedback like this is always shared with the team and means a lot to the company.
Kind regards,
VHL Mechanical
Had Julian and Jordan around to fix my…
Had Julian and Jordan around to fix my hot water. Brilliant service from both!
19 December 2025
Unprompted review
Reply from VHL Mechanical
Hi Lena,
Thank you for your kind review.
We appreciate you recognizing the great service from Julian and Jordan. It’s brilliant to hear they were able to attend and resolve your hot water issue.
Feedback like this is always shared with the team.
Kind regards,
VHL Mechanical
Had a great experience
Had a great experience, made sure I had hot water and heating before Christmas! Thank you very much
18 December 2025
Unprompted review
Reply from VHL Mechanical
Hi Elizabeth,
Thank you for your lovely feedback.
We appreciate you taking the time to leave a review. It’s great to hear you had a positive experience and that the company was able to help get your heating and hot water sorted before Christmas.
Kind regards,
VHL Mechanical
Maddison came and fixed our radiator…
Maddison came and fixed our radiator problem.
She was nice and professional. A good review for her
18 December 2025
Unprompted review
Reply from VHL Mechanical
Hi Mursal,
Thank you for your feedback.
We appreciate you taking the time to leave a review. It’s great to hear Maddison was nice, professional, and resolved your radiator problem.
Kind reviews like this are always shared with the team.
Kind regards,
VHL Mechanical
Boiler's problem fixed finally.
Iulian attended today to fix my boiler. Since he was the third engineer to attend to fix it . His work was attentive, neat and more efficient than the others.
He showed sympathy as we haven't had heating and hot water for a few days.
Thank you
17 December 2025
Unprompted review
Reply from VHL Mechanical
Hi Liz,
Thank you for your kind review.
We appreciate you taking the time to share your experience with Iulian. It’s good to hear his visit was attentive, neat, and efficient, and that he showed understanding while you were without heating and hot water.
Feedback like this is always passed on to the engineers and the wider team.
Kind regards,
VHL Mechanical
Wai Hong was super kind and helpful he…
Wai Hong was super kind and helpful he came in and straight away figured out the issue. He was very patient as we have a child in the house who was a bit overly curious with him while he was working and Wai was extremely good with him and still got on with the job. Honestly very great visit and experience with him here today and just an all round, we were out of hot water and heating for a few days and his effort got us back and running!
16 December 2025
Unprompted review
Reply from VHL Mechanical
Hi Ahmed,
Thank you for your excellent review.
We appreciate you taking the time to share such detailed feedback about Wai Hong. It’s lovely to hear he was patient, kind, and helpful, especially with a child in the house.
Reviews like this are always shared with the team and mean a lot to our engineers.
Kind regards,
VHL Mechanical
Job number 286140
Job number 286140
Irfan attended today and was very help and professional,
Great service
15 December 2025
Unprompted review
Reply from VHL Mechanical
Hi Tom,
Thank you for your great review.
We appreciate you sharing the details of your visit and job number. It’s good to hear that Irfan attended and delivered helpful and professional service.
Feedback like this is always passed on to the engineers and the wider team.
Kind regards,
VHL Mechanical
Wai is trying his best to help.
15 December 2025
Unprompted review
Reply from VHL Mechanical
Hi Umara,
Thank you for your positive feedback.
We appreciate you taking the time to recognize Wai Ng and his efforts to help. The company is pleased to hear you had a good experience.
Kind reviews like this are always shared with the team.
Kind regards,
VHL Mechanical
Today's experience has been great
Today's experience has been great. I had Chris Mullen come. He fixed the leak which has been missed previously and got the boiler going . He cleaned up after himself very well. Was polite and wore shoe covers to protect my carpets.
11 December 2025
Unprompted review
Reply from VHL Mechanical
Hi Helen,
Thank you for your lovely review.
We’re really pleased to hear that Chris Mullen resolved the leak and got your boiler back up and running. It’s great to know he cleaned up well and took care to protect your carpets with shoe covers.
Positive feedback like this shows the standards we aim to deliver to tenants on every visit.
Kind regards,
VHL Mechanical
Wai NG very good engineer
Wai NG very good engineer, fixed the problem.
9 December 2025
Unprompted review
Reply from VHL Mechanical
Hi Sam Ali,
Thank you for your great review.
We appreciate you taking the time to recognize Wai Ng and the work he carried out. It’s good to hear the problem was fixed quickly and that you had a positive experience with the engineer.
Kind feedback like this helps highlight the standards the company aim to deliver every day.
Kind regards,
VHL Mechanical
Heating experience
Our engineer, Gary Sinclair, helped us with our heating. after it had not been working for a while. He was very friendly, and happy to help. We were very pleased with his service.
3 December 2025
Unprompted review
Reply from VHL Mechanical
Hi Ali, thank you for your feedback. We’re really glad to hear Gary was able to get your heating back up and running and that he provided such friendly and helpful service throughout. We appreciate you taking the time to share your experience.
— VHL Mechanical Team
Madisson came to flush my system
Madisson came to flush my system. She was amazing at her job very prompt and explained everything to me how it works prior to starting as it’s a pretty lengthy service. She done a great job and my systems are up and running again. Thank you
4 December 2025
Unprompted review
Reply from VHL Mechanical
Hi Stevie, thank you for your lovely feedback. We’re really pleased to hear Maddison provided such a clear, prompt, and professional service while completing the system flush. It’s great to know everything is running smoothly again. We’ll make sure she sees your comments.
— VHL Mechanical Team
Great service
James was incredibly efficient with his work, very straight forward and to the point. Any issues I had were rectified and he was very informative, I'm glad I have a point of contact now for whenever I have any issues.
1 December 2025
Unprompted review
Reply from VHL Mechanical
Hi Adnan, thank you for your review. We’re really pleased to hear James was efficient, clear, and able to resolve all the issues for you. It’s great to know you now feel supported with a direct point of contact. We’ll make sure he sees your feedback.
— VHL Mechanical Team
Super quick response
Super quick response, took care of all my boiler issues and explained how they can be prevented in the future, James was a huge help and would recommend so highly!
2 December 2025
Unprompted review
Reply from VHL Mechanical
Hi Jagjit, thank you for your review. We’re really pleased to hear James responded quickly, resolved the boiler issues, and walked you through how to prevent them in the future. Your recommendation means a lot, and we’ll make sure he receives your feedback.
— VHL Mechanical Team
Wai was very friendly professional and…
Wai was very friendly professional and helpful.
2 December 2025
Unprompted review
Reply from VHL Mechanical
Hi Amir, thank you for your review. We’re glad to hear Wai provided friendly, professional, and helpful service. We’ll make sure he sees your feedback.
— VHL Mechanical Team
Wai Hong
Wai Hong, the VHL engineer, came very early and waited outside until we woke up. He started the job quickly, finished it fast, and solved the issue. He is very polite, punctual, and organized. Thank you, Wai, for your good work. Well done!
1 December 2025
Unprompted review
Reply from VHL Mechanical
Hi Ali, thank you for your thoughtful feedback. We’re really pleased to hear Wai Hong provided such punctual, polite, and efficient service, and that he was able to resolve the issue quickly. We’ll make sure he receives your kind words — they’ll mean a lot to him.
— VHL Mechanical Team
Reply from VHL Mechanical
Hi Kush, thank you for your review. We’re really pleased to hear Ben delivered superb service throughout your visit. We’ll be sure to pass your feedback on to him.
— VHL Mechanical Team
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