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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many people appreciate the high quality of the products, noting improvements in heat retention and overall satisfaction with their new installations. The customer service is frequently described as outstanding, with efficient communication and a smooth overall process. However, some customers also noted occasional issues, such as delays in project timelines or problems with product fitting and quality, including doors that leaked or windows that did not fit correctly. A few reviewers also mentioned dissatisfaction with the after-sales service, citing difficulties in resolving issues and concerns about the company's responsiveness to warranty claims.

What people talk about most

Service

Reviewers highlight positive aspects of service. Many customers praise the professionalism, efficiency, and... See more

Staff

Users describe positive interactions with staff. Customers frequently praise the professionalism, efficiency,... See more

Quality

Reviewers mention positive feedback about quality. Many customers are delighted with the high standard of... See more

Product

Clients share positive opinions on product quality. Many reviewers are delighted with their new... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting exceptional... See more

Based on these reviews

Rated 5 out of 5 stars

Solar Frame transformed our 34 year old wooden conservatory, we are delighted with our new garden room! The installation team were excellent, we were extremely impressed by their attention to detail... See more

Company replied

Rated 5 out of 5 stars

Job number 11228 We had our old polycarbonate conservatory roof replaced with a solid roof. To be honest we had a few hiccups along the way which delayed both the start date and caused the installati... See more

Company replied

Rated 5 out of 5 stars

We had new windows fitted to our cottage. Good from start to finish, always keeping in touch to advise on progress of order to if we were happy with installation after day one. The guys who installe... See more

Company replied

Rated 5 out of 5 stars

Our search began with visiting the two Solarframes sites where we could talk to the consultant and view a range of built examples. The planning permission and build plans for our side extension were p... See more

Company replied


Company details

  1. Window Installation Service
  2. Construction Company
  3. Double Glazing Installer
  4. Home Improvement Store

Written by the company

SolarFrame is the leading home improvement company in Yorkshire. For over 10 years we’ve helped thousands of customers transform their homes. Our team takes great satisfaction in supplying homeowners throughout Yorkshire with performance products, specifically designed to bring safety, security, style and energy efficiency to your home. Rest assured that all of our quality home improvement products are extremely stylish and low maintenance. Our product range includes solid roof conservatories, glazed roof conservatories, conservatory roof replacement, orangeries, windows and doors!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

889 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

SolarFrame replaced our old…

SolarFrame replaced our old polycarbonate conservatory with a new modern one, and we’re absolutely delighted with the result. From the start, the team were professional, informative, and never pushy - they really listened to what we wanted and helped us understand all the options.

The installation was carried out to a high standard, and Connor checked in with us regularly to answer any questions and make sure we were happy at every stage.

We love how modern the new conservatory looks, and we’ve already had compliments from the neighbours. It’s completely transformed the space into an all‑weather, usable room - it feels much more like a proper extension now.

We’re really pleased with both the service and the final result, and we would definitely recommend SolarFrame.

10 March 2026
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Reply from SolarFrame

Thank you so much for your wonderful review! We’re thrilled to hear how happy you are with your new conservatory and that it’s transformed your space into a truly usable,year-round room. It’s great to know the team, kept you informed and supported throughout the process. Your recommendation means a lot to everyone at SolarFrame, enjoy your beautiful new space!

Rated 5 out of 5 stars

Excellent Work

It is so good to have a Proper Professional job done in this day and age.Right from seeing Rob and Darren everything went like clockwork and was well coordinated by Kat.
Andy and Karl the fitters were very efficient and always helpful.Ryan, Terry and Andrew were all professional. Everyone was on the time that we were given so there wasn’t any waiting around and all of them cleared up after their respective jobs.We would recommend Solarframe to anyone having any type of work done. Tim and Sally , Huddersfield.

9 April 2026
Unprompted review
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Reply from SolarFrame

Thank you for your 5-star review!

Rated 5 out of 5 stars

Conservatory solid roof

My old polycarbonate roof had started leaking so we called into the Solarframe showroom for a look around.

First impressions were that a solid roof would solve all our problems with leaks and that the room would become a usable space again rather than being a dumping ground come laundry room.

From booking an appointment to completion everything has been seamless. Kat was the coordinator of this project and has made sure we were kept informed of all aspects of the build.

Firstly Adam came to isolate the electrics, before the fitters Nick and Alex arrived on the following Monday morning, bright and early. These 2 guys are grafters, they had the old roof off within an hour and worked quickly to get the new roof in place as they were aware that some inclement weather conditions were coming. Second day they finished their part of the job, fitting the tiles, soffits and guttering.

Adam then returned to run the cables he would need to fit the lights, before leaving again to allow the plasterer to start work on Wednesday morning.

Daz is a brilliant plasterer, he put sheets up to stop any dust from getting into other rooms and has done a first class job of the ceiling. He even got down on his hands and knees to clean the floor, only leaving when he was sure I was happy with his work, and gave me all the advice I needed about allowing the plaster to dry.

Finally after 3 or 4 days when the plaster had fully dried, Adam came back to fit the LED’s and he was swiftly followed by Terry who seals round the edges and cleaned everything down.

All in all, I have found Solarframe to be a highly efficient company, where nothing seems to be too much trouble. Any queries have been answered, all deliveries have been made on time and all the tradesmen and Kat have given a first class service in providing us with our new roof. We are highly delighted with it and can’t wait to get it decorated so it can be put to use.

7 April 2026
Unprompted review
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Reply from SolarFrame

Thank you so much for your detailed review. We’re delighted to hear how pleased you are with your new roof and that the whole process met your expectations.

Rated 5 out of 5 stars

Solar Frame Transformed our 34 year old Wooden Conservatory

Solar Frame transformed our 34 year old wooden conservatory, we are delighted with our new garden room! The installation team were excellent, we were extremely impressed by their attention to detail, finish to the roof etc. Everyone was polite, friendly and hardworking!
We can now enjoy our bright, insulated, modern space completed in time for Spring & Summer.

16 February 2026
Unprompted review
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Reply from SolarFrame

Thank you for your lovely review! We’re so pleased to hear how happy you are with the transformation and that your conservatory has been transformed into a bright, modern space just in time for Spring and Summer.

Rated 5 out of 5 stars

Excellent staff

Excellent staff. Considering the really awful weather they performed superbly.

9 February 2026
Unprompted review
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Reply from SolarFrame

Thank you for your 5-star review.

Rated 5 out of 5 stars

Let’s face it……

Let’s face it, no one WANTS to have to buy windows and doors, but the staff I dealt with at SolarFrame, from the original sales staff, surveyors, support staff and fitters were all spot on. There were a couple of minor hiccups through the process, but these were all dealt with quickly and efficiently.
The price was reasonable, not the cheapest, but I seem to have received good service and products.
I would happily use them again and recommend them to others

18 February 2026
Unprompted review
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Reply from SolarFrame

Thank you for your review. While we always aim for a completely smooth process, we’re glad any minor hiccups were resolved quickly and efficiently. It’s great to know you feel you received both good service and quality products.

Rated 5 out of 5 stars

Solar frame were fantastic

Solar frame were fantastic, reliable, everything and everyone turned up when they were supposed to.
They were £5000 cheaper than the nearest quote. Julia salmon was our coordinater and she was brilliant and always there if you needed her .

23 February 2026
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Reply from SolarFrame

Thank you so much for your kind words! We’re delighted to hear you had such a positive experience with our team.

Rated 5 out of 5 stars

Thank you solarframe i carnt thank you…very happy with the finished result would definitely recommend to others

Thank you solarframe i carnt thank you enough for my conservatory roof it’s made such a difference now cooler in the summer and a lot warmer in winter. From day one everyone worked as a team all ways on time cleaned up every time they left my conservatory now looks amazing with the spotlight everyone comments about the huge difference would definitely recommend to friends. Mrs Lynne mills Sheffield

23 March 2026
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Reply from SolarFrame

Thank you so much for your lovely feedback, Mrs Mills! We’re thrilled to hear how much of a difference your new conservatory roof has made, keeping it cooler in summer and warmer in winter. It’s great to know the team made a positive impression and left everything clean and tidy each day. We’re so pleased you’re enjoying the finished look, especially the spotlights, and truly appreciate your recommendation to friends.

Rated 5 out of 5 stars

Good product and great customer service

Good customer service. Great conservatory roof. We had an acrylic roof on our conservatory. It was unworkably hot in summer and too cold in winter. We needed central heating in there and underfloor heating. Now, it's the most insulated room in the house. we no longer need the underfloor heating, and the small radiator is turned down to 1. We are very pleased.

Exceptional communication throughout. When a fitter was injured, they kept us informed of updates to the fitting schedule all the way through. Good aftercare for a minor issue that came up. They even phoned up with a courtesy call 6 months later to check we didn't have any issues.

Would recommend.

Ref 10848

12 May 2025
Unprompted review
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Reply from SolarFrame

Thank you for your detailed feedback! We’re delighted to hear how much of a difference your new conservatory roof has made, creating a comfortable space all year round. It’s also great to know our team kept you well informed throughout and that our aftercare met your expectations. We really appreciate your recommendation and will be sure to share your kind comments with the team.

Rated 5 out of 5 stars

Great build and work was well planned

Our search began with visiting the two Solarframes sites where we could talk to the consultant and view a range of built examples. The planning permission and build plans for our side extension were professionally handled and we were happy with the planned schedule. From start to finish everything was explained and the tradesmen were skilled, clean and respectful. We would definately recommend Solarframes. We are extremely happy with our finished dining/garden room.

20 March 2026
Unprompted review
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Reply from SolarFrame

Thank you for sharing your experience! We’re so pleased to hear that you found the whole process clear, professional, and well managed.

Rated 5 out of 5 stars

Bay window

This is the second time ive been to solarframe. They’ve fitted a lovely large bay window now im draft free and it looks great. A good experience all round from office staff to fitters.

13 February 2026
Unprompted review
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Reply from SolarFrame

Thank you for your lovely 5* review!

Rated 5 out of 5 stars

Excellent from Start to finish

Excellent from Start to finish - great communication, lovely workmen (big job so had window installers, builder and plasterer - all pleasant, tidy etc). Connor in the office was a brilliant liaison point and dealt with all my queries.
(11708)

19 March 2026
Unprompted review
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Reply from SolarFrame

Thank you for your 5-star review!

Rated 5 out of 5 stars

All goods

All, very goods

26 February 2026
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Reply from SolarFrame

Thank you for your review!

Rated 5 out of 5 stars

Very efficient and well organised

Very efficient and well organised. Everything went in accordance with the agreed plan. The technicians were very friendly and eager to help in minimising any dust or disruption.
I thoroughly recommend them , and congratulate them on a job well done.
Our conservatory is much warmer now in cold weather and free from any water ingress.

6 March 2026
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Reply from SolarFrame

Thank you for your great review!

We’re really pleased everything went to plan and that the team helped keep disruption to a minimum. It’s fantastic to hear your conservatory is now warmer and free from water ingress.

We truly appreciate your recommendation!

Rated 5 out of 5 stars

good company

i have used solar frame in the past and i have just used them again for a back door great job not many companies you can trust

9 February 2026
Unprompted review
SolarFrame logo

Reply from SolarFrame

Thank you for your 5-star review!

Rated 4 out of 5 stars

We chose Solar Frame to replace our…

We chose Solar Frame to replace our polycarbonate roof with a solid roof.
They have an impressive showroom at Rotherham and had just what we wanted.
The job 11500 was delayed due to the weather and didn’t get off to a great start, there were several issues and team changes. Connor and Wayne helped to resolve the issues and get the job back on track.
Jordan, Ben and Andy
completed the job to a very high standard and we are delighted with the end result. Special thanks to Andy who was exceptional.
The new roof has made such a difference, it is warmer, quieter and looks fantastic. Thank you Solar Frame and the team.

31 January 2026
Unprompted review
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Reply from SolarFrame

Thank you for your review and for choosing Solar Frame.

We’re delighted to hear that you’re so pleased with your new solid roof and that it has made such a difference to the warmth, noise and overall look of your space. While we’re sorry the project had a few challenges at the start due to weather and team changes, we appreciate your patience while we worked to resolve them.

It’s great to hear Connor and Wayne helped get things back on track, and we’ll be sure to pass on your kind comments.

Rated 1 out of 5 stars

Windows installed January 26

Windows installed January 26 , I paid £550 for additional light oak window boards not Duraboard - however we always opted for Duraboard in previous properties as it’s more durable looks far better and gives a solid finish . The ones we had installed with Solarframe have been awful we are still waiting for a replacement for the upstairs and downstair window due to flaws in the wrap on the plastic window sill covering. Been waiting since January .

Also waiting for a glass panel to be replaced in the porch due to a black mark in the glass .

We do need a conservatory replacement soon but I certainly would not do business with Solar frame again . The whole experience has been a mess from the windows getting installed then decided to install the soffits and facias which was a very dirty job , the newly fitted windows ended up full of dusty debris stuck in the seals and crevice's from the old eaves . A more sensible arrangement would have been to do the soffits first then the windows which I did suggest . However it was not taken on board .

Still waiting for the work to be complete
Solar frame have been pushing me for feedback which I declined before . They have me 2 £250 vouchers to pass into friends or family wanting work done I wouldn’t recommend .

Had a cheaper quote with Coral wish we had took our business there now .

26 February 2026
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Reply from SolarFrame

Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience has not met the high standards we aim to deliver, and we appreciate the opportunity to respond.

Firstly, we’re pleased to hear there were no concerns raised with the installation team at the time of fitting.

With regard to the Duraboard and the additional items mentioned, these were referred to our remedial department following your report. We are currently reviewing the status of these items internally to ensure appropriate next steps are taken.

A member of our team will be in contact with you directly to discuss the outstanding items and arrange completion.

Rated 1 out of 5 stars

The sign up could not have been any…

The sign up could not have been any better. But changed dates first job they was install front door I had a quote to do my garage door but it was not even put through. Promised phone calls they did not get intouch sent no receipt as I Mr Riley ask for. Was going to have my windows replaced but I will find another company

26 February 2026
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Reply from SolarFrame

Thank you for your feedback. We’re really pleased to hear that the sign-up process went well, but we’re sorry to hear you were disappointed with the delays.

Unfortunately, unexpected delays on earlier projects can sometimes happen and this can have a knock-on effect on scheduled jobs. We always do our best to minimise this where possible, and we did notify you at the earliest opportunity once we became aware of the change.

We are a little confused by the comment about the door not being fulfilled, as according to our records both contracts in your name have been completed and signed off. However, if there’s anything further you’d like us to look into, please feel free to contact our team on 0800 625 0000 and we’ll do our best to help.

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