VietJetAir Reviews 

Insanely bad experience. Wasted a lot of time (vacation time) and money on waiting for delayed and cancelled flights. I’ll save you the very long story, but I can highly recommend NOT using this company.

Awful customer service, on hold for 2 hours with the worst hold music ever. Avoid at all costs

Had a flight out of Ho Chi min airport and there was a massive line to check in. Good airlines will have someone checking your booking before going in line, sadly Vietjet is not one of those airline. There was also not a single sign on their screens saying if the line was for domestic or international flights. Since the airport has little to no signs as well and is very confusing, you would think Vietjet would make a effort to make it clearer what the line is for but doesnt seem like they care. As a result I missed my flight and I will take my part in that responsibility however I believe with some pretty common sense Vietjet could have easily prevented this but they're are clearly not organized enough as a business to do so.

Very worst experience with Viet jet. The ground staff at ho Chi Minh City airport are unprofessional and purposefully cause inconvenience to passengers. They do not have any sympathy to passengers with children and they are non cooperating with the situation. They are arrogant staff and not listening to passengers.

Thank you very much to Ms. Nguyen Thi Phuong Chinh for support - it was very professional and pro-customer - Ms. Nguyen Thi Phuong Chinh helped (via their side phone call) with our cancelation for 6 tickets VietJet. Just want everybody knows - Ms. Nguyen Thi Phuong Chinh deserve evaluation 10* from 10. Thank you.

Awful company - I made the mistake of booking internal Vietnam flights for my holiday. As a result of the Middle East war for inbound flight was cancelled. I tried to cancel my Vietjet flights and this company couldn’t have been more unhelpful. My advice is to avoid using this company and book with Vietnam airlines who at least try to act like a reputable company and not the scammers that are Vietjet.

I wish I could put zero stars.
I had the worst experience I have ever had with an airline. From the beginning to the end, everything was chaotic and poorly managed.

First, they did not print our boarding passes for the transfer during our layover. I have never seen this before with any airline. It created unnecessary stress and confusion while changing flights.

On board, the situation was even worse. You cannot buy anything unless you have cash. They do not accept cards. Are we in the 1970s? Even for a simple bottle of water everything must be paid in cash. If you do not have cash, you literally have to sit there thirsty for hours.

There was also only one toilet available for more than 250 passengers, which meant there was constantly a huge queue. On top of that, there were no screens or entertainment at all during the flight.

To make everything worse, the flight was delayed by one hour.

Overall, it was a very uncomfortable and frustrating experience. I would strongly recommend avoiding VietJet if you have other options.

Shambolic check in at Brisbane by rude, aggressive staff. We received 3 different seat assignments from pre-booked seats (SkyBoss), to check-in seats, to a further change at the boarding gate. The VietJet staff's attitude: "Take it or leave it". SkyBoss is a rip-off: pay a bit more and choose a 'proper' airline.

Website is a disgrace. Their promotions never work. Prices double/triple throughout the process for no apparent reason. Scammy. Waste of my time.

Worst experience with an airline. No notice of delay in the departure in the airport, apart from the fact that it has already been rescheduled days prior so thats 2 changes in schedule in just a span of few days. Plus they said they have the policy of having only 7kgs hand carry for each passenger which is inconsistent since they dont check EVERYONE and just pick passengers in Random. PLUS they just gave me an amount to pay without proper info about the rate per kilo overweight. They also include your purchases in the airport and even food in the counting so practically you should not be shopping around so you wont go overweight. Plus the ground personnel are ALL so RUDE. Like in my flight 25-50% of passengers are mad at them. Worst experience for a tourist to experience. This is from Ho Chi Minh. Delayed flights, Inconsistent baggage policies and VERY RUDE ground personnel are certainly MORE THAN ENOUGH reason to NEVER BOOK with this airline again.

Terrible airlines. Delaying, funny rules that I can’t have my small bag chest with me on my chest at emergency exit. No respect about to customers after delaying. Highly don’t recommend this airlines.

We had a deeply disappointing experience with Vietjet Air.

Our flight from Bangkok to Phuket (VZ 2304, March 1st) was booked well in advance for our family vacation. However, due to the war situation between Israel and Iran, Israeli airspace was officially closed and our international departure flight was cancelled. As a result, we were physically unable to reach Thailand and therefore could not board this domestic flight.

This was clearly a force majeure situation — completely beyond our control.

Despite explaining the situation and providing all relevant details, Vietjet Air refused to offer any assistance. No rescheduling option. No credit. No partial refund. Nothing. Just a strict and cold “no-show” policy, even in the middle of an international crisis.

Airlines show their true values in moments like these. Flexibility and basic human understanding cost nothing, yet the company chose to hide behind rigid rules instead of supporting customers facing extraordinary circumstances.

The financial loss is one thing — but the complete lack of empathy and unwillingness to even consider a solution is what truly disappointed us.

I strongly advise travelers to think carefully before booking with Vietjet Air. When things go smoothly, maybe it’s fine. But if anything unexpected happens, do not expect understanding or support.

Very disappointing experience.

Delays without prior notice. Both my flights were delayed by 2 hours 'due to late arrival of plane' while the flight duration is less than an hour. No water or anything offered for the delay.

Awful queues at every airport you go to. Even when you’ve checked in online it takes 10 minutes for each passenger. Arrive 3 hours even for internal

Regular delays

My experience with VietJet Air has been extremely disappointing.

I requested a refund months ago and was later informed that the refund had supposedly been processed. However, no money was ever received, and despite multiple follow-up emails, customer service stopped responding entirely.

What is most frustrating is the lack of transparency and professionalism: instead of providing clear proof of payment (transaction ID, date, or receipt), they shift the burden to the customer and then go silent.

This kind of behavior shows no respect for passengers and creates unnecessary stress and wasted time. A refund process should be clear, traceable, and supported by responsive customer service — none of which I experienced here.

Based on my experience, I would strongly recommend thinking twice before booking with VietJet Air, especially if there is any chance you may need assistance or a refund.

I booked a flight from Chiang Mai Thailand to Teko Intl Airport in Cambodia on Viet Jet Air on 24 Feb 2026. Date of travel 02 March 2026 round trip returning 11th March 2026. On the initial page of the flight purchase 'see attached screens shot' it asked for 'middle name, first name' and then in another box for last name. I paid 9987.92 Thai Baht.

I received a ticket reference number H7C4U3 on my email., 24th Feb 2026. I include a copy of that ticket. Normally any airline sends an email 24 hours prior to the flight for online checkin. I never received that email so I called Vietjetair Thailand. 02891909 and spoke with Nita who insisted that I would need to pay an extra 2,800 baht to change my name. And that she would send me an email to conform, which she never did. This is obviously a scam. Reddit has many comments on their forum about this.

I wouldn't even waste my time writing a paragraph about how horrible this airlines is and would not recommend it to anyone at all. Never traveling with them again EVER!!!

On 23 February 2026 (Flight VJ461, Hanoi to Can Tho), I was requested to check in my carry-on baggage at the boarding gate when the flight was almost ready for departure.

The baggage was accepted by the airline at the gate but was not transported on the same flight due to operational cut-off timing. It arrived several hours later on a subsequent flight.

The delay occurred during a business trip and disrupted scheduled morning meetings, as essential clothing and work items were in the delayed baggage.

While the airline cited baggage size policy and timing rules, I believe that once baggage is accepted at the boarding gate, responsibility for same-flight transport should reasonably rest with the carrier.

As the delay was under 24 hours, no compensation was offered.

Pathetic check in service.. Not sure if the inefficiency is because of the staff or the administration. When I walked in to Danang airport for a domestic travel, the queue was never ending. Heard people are standing for hours waiting for their turn.. as a first timer to Vietnam, I found this to be a nightmare which otherwise was a great trip to Vietnam .

We cannot relate to the largely negative reviews. During our extended round trip through Vietnam, we frequently used VietJetAir as our means of transportation and were very satisfied with the punctuality, quality, and service. The information provided via email and the online check-in process also worked smoothly and reliably.

Despite Tet (when it is well known to be much busier), the waiting times were always short and, as mentioned, we were very satisfied and can fully recommend VietJet without hesitation.

(I am also writing this review because I was briefly discouraged by the negative experiences before our trip. However, there is absolutely no reason for that.)