VietJetAir Reviews 

Very rude staff. They don't even serve water. Never travel with this bullshit airline

just so bad they forced you to pay 800.000 VND for cabin overweight of 2kg and they are ridiculously not friendly. Just NEVER use this airline!!!

I would rather walk next time then use this no cost terrible service, terrible crew and non existing customer service

Very disappointing experience with Viajet.

Our first flight from Brisbane to Vietnam went smoothly. However, our second flight from Vietnam to Thailand was a completely different experience.

The check-in agent was extremely rude and unprofessional. Out of all the passengers, she randomly selected only two families and my girlfriend and me to have our baggage weighed and charged for excess baggage.

What was particularly frustrating is that many other passengers, including Vietnamese passengers, were allowed to check in with luggage that appeared significantly heavier than ours without any inspection or additional charges. I even asked whether they had purchased a different type of ticket, and I was told they had exactly the same ticket as us.

This gave us the impression that the baggage rules were not being applied consistently or fairly. We ended up paying additional fees while many other passengers seemed to pass through without any checks.

The inconsistency, combined with the attitude of the check-in agent, left us feeling unfairly treated and completely ruined what had otherwise been a good trip.

If I could give zero stars, I would.

VietJet is, without doubt, the worst airline I have ever flown with.

Our aircraft was in an appalling condition. The cabin was filthy, with broken fittings throughout, and looked like it hadn’t been properly cleaned in a very long time. It was completely unacceptable for a 10-hour international flight. No passenger should have to spend that long in an aircraft presented in that condition.

The food was absolutely dreadful and barely edible. The cabin crew were rude, dismissive, and made us feel like we were a burden rather than paying customers. There wasn’t a single moment where we felt valued or looked after.

The most unbelievable part was travelling with our children. There were multiple empty rows sitting unused for the entire flight. We politely asked if our kids could stretch out and get some sleep on the empty seats during the 10-hour journey, only to be told we had to pay extra to use seats that nobody else was occupying. It was an astonishing display of greed and a complete lack of compassion or common sense.

From the filthy aircraft, broken cabin, awful food, and poor customer service to policies that put profits ahead of basic customer care, this was a disgraceful travel experience from start to finish.

We will never fly VietJet again, and I strongly encourage anyone considering this airline to spend a little more and fly with a carrier that takes pride in its aircraft, treats passengers with respect, and delivers the level of service people deserve. This experience completely ruined what should have been an exciting family holiday.

never again! it’s a scam!dont be fooled by the cheap flights.

We recently flew Thai VietJet with our infant and were unexpectedly charged over $300 at the gate for our baby's stroller (almost twice the cost of our plan tickets). Strollers are listed on their website as free of charge, however due to a language barrier at the gate they would not allow me to check the stroller without paying for baggage overage.
After the trip, I contacted customer service requesting a refund, but the airline refused. I also attempted a chargeback through my credit card, but without enough supporting documentation the dispute wasn't successful.

If you're travelling with young children, I strongly recommend a different airline as Thai VietJet air is notorious for hidden fees. This experience was frustrating and has made me decide not to fly Thai VietJet again.

⭐ 1/5 – Very Disappointing Experience

I had a very disappointing experience with VietJet Air. When I collected my checked luggage, I found that my suitcase had been severely damaged and was no longer usable.

This caused unnecessary stress and inconvenience after my journey. I expect airlines to handle passengers' baggage with reasonable care.

I have submitted a complaint and hope VietJet Air will resolve this matter fairly. Until then, I wanted to share my experience so other travelers are aware.

I have photos of the damaged luggage to support my claim.

I would not even give 1 star to virtue service and its staff at the Hanoi airport. The lady at the desk was very rude and was not willing to give the seats which were available in the models of the plane.Phuong was very bad and rude to the customer, on 1st July for VJ 159 flight.she gave me seats behind while free seats were available on the middle. When requested her to give me seats in the middle, she was very rude and said get lost do online checkin. When we did online check in , she didn’t cancel previous seats , we had to go back and forth to cancel the previous seats selected. She was not even sorry for her mistake. Worst airline and service.

Tai viet duc was helpful in supporting me to sort out the issue at Hanoi airport on 1st July around 5.30 pm. He was the only patient staff who was kind to hear us out.

DO NOT BOOK WITH THIS AIRLINE. First of all, they don't give you any compensation if they have a baggage delay, the maximum you can receive is 12 USD. There is also no helpline you can contact regarding this and they truly make sure they have no liability in any issues you have with the airline. So if you want your valuable belongings to be safe while travelling, don't book this airline.

Absolute chaos every time I fly with vietnet, running around airport like headless chickens, changing gates 2-3 times. Told me they were putting me on earlier flight because my own flight was delayed and then the earlier flight leaves an hour after my original flight..other budget airlines can have poor customer service but at least they are organised and efficient

Absolute worst. Delay after delay, terrible service, near the end of the flight people started ordering overpriced ramen, the entire cabin stank with it. On top of super annoying loud music came on. I was exhausted, hungry, very upset.

Awful airline. Trust me, don't punish yourself by giving them your business.

I bought my ticket through an agency for a flight from Hanoi to Mumbai to transfer to Europe. At the boarding gate I was refused boarding as they said it was 'company policy' that I needed a transit visa for Mumbai. The Indian Government website says that you don't need one if you stay within the transit zone (I have transferred through Mumbai before so I know that you can stay airside). I had to book flights with a different airline to get home, which cost me about another €800. I was made to feel so humiliated at the gate and treated like I was holding other people up. They kept telling me there was noone to help me.

VietJet have refused to refund me, changing their story and saying that I had not booked the two flights on the same ticket (which I had!) and have persistently tried to say I had not understood the situation. Their emails were patronising and dismissive.

After several attempts to get a refund, and getting them all the correct documents together to prove that I had a single ticket for all my flights, they just started ignoring me. Their so-called customer service email is an awful experience.

I would certainly warn anyone who is planning to fly with them to reconsider.

They are not helpful at all and treat their customers with absolute contempt.

I am a regular flyer but this is without a doubt the worst airline I have ever had to deal with!

Don't put yourself through the awful experience I had - Asia has much better budget airlines with similar prices (e.g. Indigo, Scoot, Air Asia, Thai Air - use these instead, much better experience).

Very bad experience throughout the journey. No customer service nor any facilities to be used. Everything is business, you need to buy the seats if you want to exchange seat with the available seat, no charging port, have to pay for tea or hot water, no screen to watch.

Total bullshit!!

Absolutely the worst airline experience I’ve ever had. We paid $1,372 for return tickets and expected at least basic comfort, but this was beyond disappointing.

A 9-hour direct flight with no charging ports, no entertainment screens, and no in-flight entertainment at all is simply unacceptable. The seats were uncomfortable, and the overall service was poor. They don’t even give you water to drink🙄

What made it even worse was that there were empty seats available. We politely asked if we could move to one for a bit more comfort, but were told we had to pay extra. There was no flexibility or consideration for passengers.

For the price we paid, the experience was nowhere near worth it. I would never choose this airline again and definitely wouldn’t recommend it to anyone.

0/10. One of the worst airline experiences I’ve had.

Once again a disgusting experience with Vietjetair. Their staff are the rudest people you'll encounter on your travels and don't understand basic decency. My bag was 0.2kg over and they deemed it necessary to pay for an extra kilo even though my other bags were 8 kilos UNDER. Utterly useless, just avoid and pay a different airline.

0 star, not 1
I recently used VietJet for a family member travelling from Australia to Vietnam and was very disappointed with the overall experience.

We paid extra to select a preferred seat in advance. However, at check-in we were informed that the seat had been changed because the aircraft had been replaced. While I understand that operational changes can happen, I was surprised that there had been no prior notification and that the paid seat selection was not automatically transferred to an equivalent seat.

When I politely asked whether the seating arrangement could be reviewed, the response I received from the customer service staff was dismissive and unhelpful. Rather than attempting to assist or explain possible options, I was simply told that any complaint should be directed to the airline.

My main concern is not that the aircraft was changed, as operational issues can occur with any airline. The issue is how the situation was handled. If a paid service can no longer be provided, customers should be informed promptly and offered an appropriate solution or refund process without having to discover the problem themselves.

Based on this experience, I found VietJet’s customer service standards disappointing and below what I would expect from an international airline. Unfortunately, this experience has reduced my confidence in using the airline again in the future.

They changed my flight without notifying. there was mistake from ticket counter staff and wrongly put barcode of other flight which was hr later. So he changed our ticket to that flight and we had to wait longer.

NEVER FLY WITH THIS AIRLINE.

This airline attracts customers with low ticket prices, only to make up for it with excessive baggage charges.

The aircraft was uncomfortable, the onboard service was poor, and the overall travel experience was disappointing from start to finish.

I would strongly advise travelers to carefully compare the total cost before booking. Based on my experience, I will never fly with this airline again and cannot recommend it to others.

Worst Airline Ever!
I recently toured Vietnam and our tour group were booked on an internal flight from Da Nang to Saigon. Unfortunately for us our flight was with Viet Jet. We got to the airport two and a half hours early but there was no control of the queue to check in. People were pushing in ahead of us and when ground staff from Viet Jet were approached by our tour guides, they did not care and appeared incompetent to control the lines. We ended up checking in after the 40 minute gate closing time as per their signage. It wasn’t until 10 minutes prior to the flight that check in staff panicked to get our group of 40 processed although our tour guides repeatedly told them of our group size. There were multiple staff who were behind the counters appearing to do nothing. We ended up boarding and taking off well after the designated departing time. Service in the air was terrible with the cabin crew not understanding the universal airline language of English. We had to point at the on board menus to order our snacks.
Overall, I would compare Jetstar as a premium airline compared to Viet Jet. As a result of the terrible and uncoordinated check in system, I emailed the CEO and senior management of Viet Jet with my observations and as of now (more than two weeks later) I have not received an acknowledgment or reply. I have now emailed their Melbourne office to be told I should receive a reply from the company? Would I ever fly Viet Jet again? Hell no, worst airline ever!