Craig text the night before the appointment with a time he would be attending. He arrived the following day prompt and bang on time. Extremely professional, knowledgeable and friendly. He compl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am so pleased with Viessmann as a company. My 5 year old boiler developed a fault. I contacted them and within minutes they were able to help me. All I had to do was confirm that I’d had my boiler s... See more
Company replied
We had a new Viessmann Vitodens 050-W installed on 29/12/2025, just over a week ago. So far we are very pleased with the boiler which is efficient, modern and easy to use. The hot water throughput s... See more
Company replied
Not having hot water in the middle of summer is a pain to say the least.. Stephen Bell and his apprentice Henry have gone above and beyond and managed to identify the root cause of our boiler with a... See more
Company details
Written by the company
Founded in 1917 as a heating technology manufacturer, and now part of Carrier, today we are one of the world’s leading providers of efficient climate (heating, water and air quality) and renewable energy solutions. Creating living spaces for generations to come – this is the responsibility that we take on every day together with our (trade) partners.
Contact info
Hortonwood 30, TF1 7YP, Telford, United Kingdom
- 01952 675000
- info-uk@viessmann.com
- www.viessmann.co.uk
4.6
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Happy Customer - New Boiler
Neat and efficient boiler installed April 2026. Modern functionality will hopefully reduce bills and improve heating capacity. Great price. I'm a very happy customer
29 April 2026
Unprompted review
Reply from Viessmann Climate Solutions UK
Hello Leslie,
Thank you for leaving us such an amazing review! We're very glad you are happy with our boiler.
Kind regards,
Viessmann
Excellent installation
Excellent installation, the boiler is much smaller than our last one, so it gives us more room in our airing cupboard. The boiler is quieter and seems to be a bit quicker with its on-demand water flow. Great product and good price
21 April 2026
Unprompted review
Reply from Viessmann Climate Solutions UK
Hello John,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our boiler.
Kind regards,
Viessmann
Super quiet & hopefully efficient…
Super quiet & hopefully efficient boiler with a 12 year warranty.i would highly recommend Viessmann
21 April 2026
Unprompted review
Reply from Viessmann Climate Solutions UK
Hello David,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our product.
Kind regards,
Viessmann
Avoid avoiding avoid
We had our home wrapped and a veissmann heat pump installed about 5 years ago. We have had nothing but problems with this. It is broken at the moment but breaks down regularly. It has definitely been the worst purchase of my life. It will be fixed ( plumber due tomorrow) but will break again and again. What ever you do Don't buy a Veissmann heat pump. We have had 15 plumbers out to repair the heat pump. Always breaks during cold weather. Really poor
27 April 2026
Unprompted review
Reply from Viessmann Climate Solutions UK
Thank you for bringing this to our attention.
It is difficult for us to provide specific comments on this platform without the details of your installation. Please reach out to our customer service department with your full information so they can provide further advice and help resolve the matter.
Customer service can be reached on 01952675000 or aftersales-uk@viessmann-climatesolutions.com
Kind regards
Viessmann
An efficient combi boiler reducing my…
An efficient combi boiler reducing my fuel bills. The app means I can reduce the heating temperature while away from home and bring it back up for my return. Brilliant!!
26 April 2026
Unprompted review
Reply from Viessmann Climate Solutions UK
Hello Michael,
Thank you for leaving us such an amazing review! We're very glad you are happy with our product.
Kind regards,
Viessmann
After a few weeks without heating
After a few weeks without heating. And a lot of investigation. Gareth arrived this morning and the problem is sorted.
25 April 2026
Unprompted review
Reply from Viessmann Climate Solutions UK
Hello Maureen,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from Gareth. However if you have any issues or questions please do not hesitate to contact us at info-uk@viessmann-climatesolutions.com.
Kind regards,
Viessmann
Had the Viessmann 100 to replace a Baxi…
Had the Viessmann 100 to replace a Baxi Bermuda back boiler. Wish you were allowed to still install them, far more efficient!
Had the combi for 6 months, using more gas and electric than before. Hot water is really poor we often boil the kettle to wash up with, even though the boiler is less than 3 foot away from the sink.
I will say that the heating side is excellant and its a very quiet system.
Perhaps with the summer months coming up the running costs will even them selves out. I'll be able to make a true assessment after we've had for 12 months.
24 April 2026
Unprompted review
Reply from Viessmann Climate Solutions UK
Thank you for bringing this to our attention.
It is difficult for us to provide specific comments on this platform without the details of your installation. Please reach out to our customer service department with your full information so they can provide further advice and help resolve the matter.
Customer service can be reached on 01952675000 or aftersales-uk@viessmann-climatesolutions.com
Kind regards
Viessmann
Reply from Viessmann Climate Solutions UK
Hello Neil,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from our installer partner.
Kind regards,
Viessmann
Just a perfect boiler
Just a perfect boiler , with a 10 year warranty fitters were great superb
9 April 2026
Unprompted review
Reply from Viessmann Climate Solutions UK
Hello Andrew,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from our installer partner.
Kind regards,
Viessmann
The boiler is so quiet and powerful and…
The boiler is so quiet and powerful and looks professional and great value for money
20 April 2026
Unprompted review
Reply from Viessmann Climate Solutions UK
Hello Darren,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our boiler.
Kind regards,
Viessmann
Fast efficient service
Fast efficient service, would not know that a boiler had been replaced. Would definitely recommend this company.
20 April 2026
Unprompted review
Reply from Viessmann Climate Solutions UK
Hello Graham,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our product.
Kind regards,
Viessmann
Reply from Viessmann Climate Solutions UK
Hello Christopher,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from our team.
Kind regards,
Viessmann
Viessmann boiler
Very neat and efficient boiler warms the house up really fast
21 March 2026
Unprompted review
Reply from Viessmann Climate Solutions UK
Hello Dean,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our product.
Kind regards,
Viessmann
Nathan was very experienced and helpful…
Nathan was very experienced and helpful with all my questions and the quote he supplied was very acceptable. He even called to see me on Easter Monday with the quote received on the Tuesday. The old boiler was taken out and the new combination boiler was fitted the following Wednesday and up and running by lunch time. The workmen left my premises clean and tidy, I would definitely recommend Nathan at Pro Gas.
15 April 2026
Unprompted review
Reply from Viessmann Climate Solutions UK
Hello Susan,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from our installer partner.
Kind regards,
Viessmann
Best on the market
Very well engineered with 10 year guarantee. Excellent local fitter Mike Forrest Plumbing & Heating.
15 April 2026
Unprompted review
Reply from Viessmann Climate Solutions UK
Hello Syd,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from our installer partner.
Kind regards,
Viessmann
Excellent would fully recommend
Polite, professional and fitted the boiler swiftly and left the area clean and tidy. Explained the app and how to negotiate the programmes.
7 April 2026
Unprompted review
Reply from Viessmann Climate Solutions UK
Hello Linda,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from our installer partner.
Kind regards,
Viessmann
Superb support
Technically good, very robust boilers with superb support even outside the 12 year warranty
31 March 2026
Unprompted review
Reply from Viessmann Climate Solutions UK
Hello Charles,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our boiler.
Kind regards,
Viessmann
Excellent boiler
So far, we are pleased with our new Viessmann boiler, which is performing very well and is easy to programme. Our old boiler collapsed after a great many years of good service, and we had been cold, so it's nice to be warm again.
19 March 2026
Unprompted review
Reply from Viessmann Climate Solutions UK
Hello Veronica,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our product.
Kind regards,
Viessmann
Reply from Viessmann Climate Solutions UK
Hello Cristian,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our heat pump.
Kind regards,
Viessmann
Incredible value for a very slick and…
Incredible value for a very slick and compact boiler. The wifi stats dashboard allowing remote control is very well put together too.
7 April 2026
Unprompted review
Reply from Viessmann Climate Solutions UK
Hello Chris,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our boiler.
Kind regards,
Viessmann
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