Vokera Reviews 1,980

Was after a boiler spoke with Scott foster at Vokera advised Vokera pinnacle comes with 12 year warranty boiler and if I register in the infinity scheme I will get £50 cash back and also in to the draw to win £1000 with 20 entries with this boiler and also advised me with a few stockists on the area was very pleased to speak and changed my mind from another boiler to the pinnacle and also saved loads of money very easy to install

Was great to catch up with Gary Whelan from Vokera boilers. Already Gary has started to make change in the midlands area every body talking about PINNACLE 12 year warranty boilers and SYNERGY boilers a real game changer good value boilers
Also Gary going through Vokera Loyalty scheme INFINITY now 20 years old and a chance to win £1000 every month through 2026 and also a chance to win a £60.000 ford transit van. Thanks Gary for all the information

I’m very happy with the service! The boiler was repaired quickly and professionally. Everything works perfectly now. Highly recommend this specialist!

John the engineer called and diagnosed the issue straight away.Fast and reliable service.Very happy.

The engineer was very polite and friendly. He was very thorough in his work and explained everything he was doing while servicing my boiler

I was sold an ME15 Pro heat pump. It now has stopped working and Vokera cannot even supply a spare parts list. They didn't make the machine and had it made by a third party - they now are walking away from the problem offering no help at all and technical support. It's a complete abrogation of responsibility. I would suggest no one tries to do business with this company.

We had a boiler installed by kc plumbing they recommended a pinnacle. After the installation the work was completed in high standard and boiler looks amazing Vokèra have come long way amd boiler looks perfect fit in our kitchen

Great boiler and great service easy to work and energy efficient

I recently had my boiler repaired by John Alford, and I couldn’t be more pleased with the service he provided. From start to finish, he was highly professional, efficient, and clearly very knowledgeable in his work.John was extremely attentive and reassuring throughout the process. His approach was calm and professional
and the job was completed in a timely manner, and the quality of his work was outstanding. Everything is now working perfectly, and I truly couldn’t fault a single aspect of the service.John absolutely deserves recognition for his excellent work ethic and professionalism. Thank you!

This company Vokera, provides the worst boilers I have very come across. I have had fault, after fault, after fault and when I asked for a Vokera technician to come and do a fixed price repair, they do not provide out of warranty repairs in my area. They said they didn’t install the boiler so it is not their issue. Never ever choose a Vokera boiler!

Can't fault it fitted quick and up and running nice and warm now

Great customer service from Josh today got my boiler up and running over the phone! 5*

Have to say Irfan was so helpful.. explained the workings of the system.. set all parameters to my instructions.

Would definitely use again.

Thank you to Vokera and especially to John Baldwin for delivering such outstanding customer service. It’s very much appreciated and reflects highly on the company.

As a gold installer for Vokera the boilers are great for my landlords.
Back up service if required very good.

Boiler which is just over 3 years old broke down last night. As it was out of hours I contacted Vokera first thing this morning and advised that we had no heat or hot water. Assistant was very nice and told me I would get a call from engineer today to tell me when they would be coming to look at the boiler. I explained that my wife was recovering from a critical illness so asked if we could be given priority. Got a call a few hours later from engineering company who said the soonest they could look at it would be Monday (3 days away) I reiterated the situation with my wife and asked if it would be possible for the boiler to be looked at sooner but was told they were fully booked but if there was a cancellation then possibly but it was clear that they had no prior knowledge of my situation meaning that the first individual I spoke to did not mention it to the engineers so clearly this made not a blind bit of difference to them. We are now faced with 3 days of February in Scotland temperatures without any heating or hot water. I was always told that Vokera boilers were very reliable which is clearly not the case as this is the second time this boiler has broken down in just over 3 years however what is more concerning is that it is clear that Vokera are the very definition of “corporate monsters” who care about the customers money but not the customer. There will never be another Vokera boiler installed in my home after this one. Considering that the product is so important to the wellbeing and comfort of the consumer it is truly concerning that this does not matter in the least to Vokera otherwise they would produce a higher quality device and provide a better standard of support.

Okay it’s humble pie time - turns out the boiler was working correctly and the issue was a spur the was not in plain view that had been switched off so my above comments are not fair on the appliance however I have only given 4 stars which is no reflection on the engineer who called at my home as he was very professional, knowledgeable and friendly. Vokera on the other hand should re- think the level of customer support they provide as it’s not good. Regardless of the issue we had a 4 day wait for anyone to come out which is not good enough considering how vital their boilers are to their customers.

Irfan was superb. Very friendly and helpful and had the problem fixed in super quick time. Very good service

An update on the review I gave vokera,their staff,and performance and products.
This week I have had to have this easily heat 25i repaired again.I'm not prepared to go down the warranty road again as staff are rude,offensive,and don't really want to know even if your boiler is under full warranty.
Today,I have got my gas safe engineer to take out this cheap,nasty,inferior rubbish boiler of vokera out for a brand new more expensive boiler.when my gas safe engineer took the vokera boiler out,he said to me,what do you want me to do with this now?.I said throw it out the door onto the driveway!.which he did.it then went into his van and the last I've heard today is that it is now in a recycling skip!.(2 year old boiler,with 5 year warranty!)
This now is where I draft my letter to vokera uk head office.

Was simply changed from previous Vokera that I had for over 10yrs.
Fitted with no problem in a couple of hours. Very happy 😃