Victoriana Nursery Gardens Reviews 

370
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers had a great experience with this company. Customers frequently praise the wonderful product quality and the exceptionally speedy delivery service provided by the team. People often mention that items arrive wonderfully packaged, remaining vibrant, healthy, and robust even after traveling long distances. Some reviewers were not happy with the quality, noting that certain plants looked poor, unhealthy, or damaged upon arrival. Consumers also mentioned receiving specific items that completely lacked proper root development or showed unexpected signs of severe damage. Purchasers experienced occasional issues where orders did not meet expectations due to these transit problems or weak specimens.

What people talk about most

Product

Clients share positive opinions on product, highlighting that plants generally arrive quickly, in excellent... See more

Quality

Reviewers mention positive feedback about quality, noting that the plants arrive sturdy, healthy, and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting prompt arrivals and secure... See more

Order

Users describe positive interactions with order, highlighting fast shipping and clear delivery updates.... See more

Service

Customers expressed great satisfaction with the overall service, highlighting prompt delivery, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very healthy wee slips and plugs, great root systems. Good communication and friendly approach. Great value for money and speedy delivery. Loved that I got an email saying they’re on their way and nex... See more

Rated 5 out of 5 stars

Items arrived on time. Ordered saffron crocus and thought I was receiving dormant bulbs but surprisingly got live plants. Was very happy about that and I look forward to seeing the flowers. Items were... See more

Rated 5 out of 5 stars

Love this company. I ordered a tamarillo plant for myself and one for my mum. Unfortunately the first delivery was damaged by the courier, but Victoriana Nursery Gardens were brilliant about rectifyin... See more

Rated 5 out of 5 stars

Very impressed with service of Victoriana Nursery Gardens. My Black Mulberry tree (of nursery rhyme fame -"Here we go round the Mulberry Bush!) arrived this morning -well-grown & packed so well - an... See more


Company details

  1. Garden Center
  2. Plant Nursery
  3. Seed Supplier
  4. Wholesale Plant Nursery

Written by the company

We are a second generation small family, horticulture business in Kent with a passion for growing plants. We offer a wide selection of fruit, veg, herbs and flowers for your garden. Everything we grow to sell is ready for you to plant in your garden and grow on for the ultimate backdrop to your home. Whether you are wanting to grow your own food with companion planting or create the perfect herbaceous garden we can help with it all. As well as offering a large selection of fuchsias we also save our own tomato and chilli seeds (which are DEFRA certified) including many heritage varieties. We grow using traditional methods, without pesticides or insecticides (no-one wants to eat those!) at our nursery in Challock (between Ashford, Faversham, Maidstone and Canterbury), although we are no longer open to the public (this gives us more opportunity to concentrate on growing plants for you) we do offer a click and collect service as well as a full mail order service all over the Country. So whether you are looking to plant an orchard or grow soft fruit for a long term food providing garden, grow delicious vegetables or herbs (with so many incredible flavours, textures and vitamins) or add some colour with our stunning ornamental and flowering plants we have what you need and we can deliver it to your door. Our passion is plants, all year round!


Contact info

4.2

Great

TrustScore 4 out of 5

370 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.2

All reviews

(370)

87 reviews in the last 12 months

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Rated 1 out of 5 stars

Dont buy from this company

I received a badly damaged lot of plants and was very disappointed when I reported this. Rather than being offered a refund or replacment plants I was told to plant the mess that I had received in place of my order and to hope for the best.
I was also told if I was still unhappy I could return the plants at my own cost!
Do yourself a favour and buy from a company that understands the concept of customer care.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

I bought my plants online this time


I bought my plants online this time, and to be honest, I was a bit nervous. You know how it is—sometimes you order something green and alive, and what arrives feels more like a “maybe” than a blessing. But not this time.

From the start, everything just flowed right. The website was easy to navigate, no clutter or confusion, and each plant had clear info—none of that copy-paste nonsense. You could tell whoever put it together actually knew plants, not just how to sell them.

Delivery was smooth too. The box arrived in good time and when I opened it, I actually smiled. Each plant was packaged with care, not just thrown in like a last-minute parcel. The soil was still moist, the leaves were healthy, and not one had that tired look you sometimes get from travel. It felt like they came straight from a greenhouse, not a warehouse.

I’ve planted them now and they’re settling in nicely. One of them already feels like she’s home.

I’d definitely order again—this felt like more than just a transaction. It felt like someone on the other end actually cared.

12 June 2025
Unprompted review
Rated 1 out of 5 stars

POOR, as per other reviewers experience

As other reviewers have previously said:
1. Very poor quality seeds with incredibly poor germination rates.
2. Awful and rude customer service - they seem to have a ‘we are always right and customer is always wrong policy.

Best to find an alternative source of supply if you value your sanity.

10 April 2025
Unprompted review
Rated 1 out of 5 stars

Appalling

Appalling, out of 50 (only 46 supplied) every plant is nearly dead, yet: the 'mind your business' that is better in sunnier conditions, has not lasted a week. Seemingly I planted in a too sunnier conditions!!!! Yet on the web site its says ' Better in Sunnier conditions!
And the Lavender, has also almost all died, out of 25 less than 3! I suppose that does not like sunny conditions?

25 June 2025
Unprompted review
Rated 5 out of 5 stars

I received my plant order today

I received my plant order today. The plants were packed very well and were in excellent condition. I have used Victoriana Nursery and have not been disappointed.

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant plants and service

First time using after looking for specific plants and found on internet search engine.

Lovely selection, amazing price and quality, and fantastic packaging. Very happy with my plants.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, definitely a true family run business, great welcoming communication. Healthy, good sized plants, delivery was fast

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Camomile Lawn

Gorgeous camomile plants from this nursery. I have made a small camomile lawn at home. I ordered 100 plants in January. They were delivered at the end of May. I needed another 50 plants which arrived promptly this week. The small plugs were green and very healthy on arrival. The first batch has done very well since planting. At least doubled in size. I was kept informed about dispatch. The same courier delivered both orders efficiently. Good value. I would use again.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

I really love this company

I really love this company, not only were the plants fantastic, the price was great too and they kept in contact while they processed my order. I will definitely order again

5 June 2025
Unprompted review
Rated 5 out of 5 stars

First time ordering from Victoriana

First time ordering from Victoriana. Lovely site, just a little old fashioned.
Having said that, the order process was simple and straight forward. Regular Emails kept me informed of what is happening to my order and where it is. And the Email background is just cute. Plants arrived today and were as expected. Looking very healthy and lush and green. How well they do remains to be seen but from the look of them I think they will do very well.
I will definitely order from Victoriana again. Have my eye on a few more plants.

2 June 2025
Unprompted review

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