Victoriana Nursery Gardens Reviews 

376
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company, noting consistently positive interactions and overall satisfaction. Customers frequently praise the healthy, sturdy condition of the plants and the careful, secure packaging that thoroughly protects every order during transit. People also emphasize the remarkably prompt delivery times and the exceptionally efficient customer service provided by the helpful team. Some reviewers were not happy with the quality of certain plants, mentioning poor conditions, disappointing growth, or a lack of proper roots upon arrival. Some people were also dissatisfied with occasional transit damage to delicate foliage or unexpected issues encountered during the delivery process.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items such as fuchsias,... See more

Quality

People report positive experiences with quality, highlighting that plants arrive healthy, sturdy, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt arrival times and... See more

Order

Users describe positive interactions with order, noting that items like plants and trees are dispatched... See more

Service

Clients share satisfaction on service, frequently praising quick delivery and helpful support. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lots of information about the plants and how to look after them. Good management of difficult to manage goods from the point of view of sending them when they are ready but collection also available.... See more

Rated 5 out of 5 stars

Very impressed with service of Victoriana Nursery Gardens. My Black Mulberry tree (of nursery rhyme fame -"Here we go round the Mulberry Bush!) arrived this morning -well-grown & packed so well - an... See more

Rated 5 out of 5 stars

Items arrived on time. Ordered saffron crocus and thought I was receiving dormant bulbs but surprisingly got live plants. Was very happy about that and I look forward to seeing the flowers. Items were... See more

Rated 5 out of 5 stars

Very healthy wee slips and plugs, great root systems. Good communication and friendly approach. Great value for money and speedy delivery. Loved that I got an email saying they’re on their way and nex... See more


Company details

  1. Garden Center
  2. also in
  3. Plant Nursery
  4. Seed Supplier
  5. Wholesale Plant Nursery

Written by the company

We are a second generation small family, horticulture business in Kent with a passion for growing plants. We offer a wide selection of fruit, veg, herbs and flowers for your garden. Everything we grow to sell is ready for you to plant in your garden and grow on for the ultimate backdrop to your home. Whether you are wanting to grow your own food with companion planting or create the perfect herbaceous garden we can help with it all. As well as offering a large selection of fuchsias we also save our own tomato and chilli seeds (which are DEFRA certified) including many heritage varieties. We grow using traditional methods, without pesticides or insecticides (no-one wants to eat those!) at our nursery in Challock (between Ashford, Faversham, Maidstone and Canterbury), although we are no longer open to the public (this gives us more opportunity to concentrate on growing plants for you) we do offer a click and collect service as well as a full mail order service all over the Country. So whether you are looking to plant an orchard or grow soft fruit for a long term food providing garden, grow delicious vegetables or herbs (with so many incredible flavours, textures and vitamins) or add some colour with our stunning ornamental and flowering plants we have what you need and we can deliver it to your door. Our passion is plants, all year round!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

376 reviews

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4.3

All reviews

(376)

89 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordered a "Phoenix" white grape from…

Ordered a "Phoenix" white grape from Victoriana Nursery Gardens on Thursday the 14th May.
Great communication.
Have used them in the past with very good results i.e. grapes. Last time I bought their Kentish Claret "Rondo" with excellent results.
This time did not fancy going all the way to Ashford, so ordered online. Decent website with lots of plants to choose from.
My plant was healthy when it arrived today Tuesday 19th May via DHL. Lots of communication, updates and estimated delivery date. It was well packed with care. It came in a tall cardboard box offering lots of protection.
I'm very pleased with my purchase.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

highly recommended

Quick response to order and safe delivery of goods.

Plants look good for planying and arrived in excellent coindition.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

From the first click years ago

From the first click years ago
to
To the caring way they pack their plants.
The fantastic communication.
The buzz from helping save a variety of chilli.
The extra mile when i had my sedds stolen.
Highly recommend

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Lakemont Grape e…

It is now May 2026 and sadly the Lakemont Grape Victoriana Nursery sent me last November is showing no signs of life. It had been well packed and arrived undamaged but I fear it is a dud.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Uncommon Fuchsia Rufus found

I wanted a particular , hard to obtain variety of Fuchsia called Rufus in memory of a much loved cat,
and found that Victoriana Nursery had stock. I found it easy to use the website to order , and received the plant well packaged within a couple of days via Royal Mail (courier delivery is also available ). The fuchsia was very healthy, nice and bushy. It will be planted soon , in the place where he lived for 16 years . Since ordering this item I have explored Victoriana Nursery’s website and they offer some very interesting plants and shrubs, particularly herbs and plants used for traditional healing. Will definitely be purchasing from them again.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

great service

great service, prompt delivery of plants at good price in excellent condition. many thanks will buy again.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Great quality plants

Great quality plants, and excellent service. In a world of big companies it is a joy to shop at a family business. I would absolutely reccommend them.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

I couldn't be happier

I couldn't be happier! I made a small-ish order with a mixture of fruit trees, bushes, and a few plug plants. They were all posted out really quickly - much faster than pretty much any other place I've found selling plug plants, and they arrived fast as well with a courier that was reliable and clearly knew how to handle things properly. The plants were packaged well to survive the journey and I was honestly impressed with them - everything was healthy, robust and I could tell a lot of care had been taken to really treat the plants well during their early life before posting out.

I also really appreciate the company's website - it's really easy to see when browsing whether something is available now or can be preordered for later in the year, and the information about potential max size and growing needs of everything makes it really easy to plan out what I need for my space.

I now have the first small fruit and herb guild growing happily at home and I don't think I want to go anywhere else for the next one.

29 April 2026
Unprompted review
Rated 1 out of 5 stars

revieved onion (weeds) plants

revieved onion (weeds) plants , load of rubbish , planted as instructed , all have died , postage cost was a joke , i paid for next day delivery (after dispatch) this didnt happen , customer servivces were no help , havnt got a clue what they are talking about , the lady I spoke to told me "we dont get frosts here in the UK in April " just plant the plants and watch them grow , well I planted them and watched them die , rubbish plants , crap customer services , wont be back for more

20 April 2026
Unprompted review
Rated 4 out of 5 stars

I love the plants offered by this…

I love the plants offered by this nursery. It feels like a mission for them and great quality and range.
Was struggling with a crashing payment page but the link email was quickly responded to and was effective. Thanks people!

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Great company

I ordered a bay plant and am really pleased with it! It arrived in excellent condition and very healthy. I received communications from Victoriana, letting me know when my order was processed and shipped. I also really like their growing ethos. I will definitely buy from them again and recommend to others.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

I ordered two Fuchsias on a Monday ( Bashful and Cardinal Farges) and they arrived on the Friday well packaged and in good condition I am very pleased with the service from Victoriana Nursery gardens

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Poor plants and customer care

Poor plants and customer care. I bought 6 tomato plants. Plants arrived in very sorry state - very limp in very little, bone dry soil, with very little protection for transportation (in small box with shredded paper, no hydration ). I immediately planted them on arrival, and emailed them I was very disappointed with the state the plants arrived in. They asked me to plant them and keep them updated. The plants have remained sickly and after 2 weeks still look poorly. They feel that I am not happy no matter what they say, which is simply not true. They do not have any customer care or care for their product as far as I could tell. They wanted them re-potted again, new compost etc etc. But they do not accept any responsibility for the state they arrived in the first place. The plants I bought elsewhere are flourishing. I buy plants online regularly and have never had to complain before. Avoid. I would give a zero, in fact less than zero if I could.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

First Class Service

Very good informative website.
Selected Fuschia arrived in a short time.
Plant was healthy.After 10 days the plant is growing on strongly.
Highly Recommend

15 April 2026
Unprompted review
Rated 2 out of 5 stars

Wouldn't use again

Ordered two fuchsias. They arrived promptly. Like other reviewers I was unimpressed by the quality. They where small, had moss on top of the soil and where root bound. You wouldn't buy these if you saw them in a store. I don't consider it good value for money, when I can get larger healthier fuchsia from Lidl for a fraction of the price (but they are unnamed). Wouldn't use them again.

21 April 2026
Unprompted review

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