Victoriana Nursery Gardens Reviews 

373
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, mentioning that packages are dispatched promptly and arrive safely within just a couple of days. People often note the exceptional care taken with packaging, which ensures that delicate items survive transit without sustaining any visible harm. Reviewers also appreciate the helpful communication and describe the received plants as healthy, sturdy, and well-developed. Some people were dissatisfied with specific deliveries, noting that certain plants arrived with broken branches or poor overall quality. A few reviewers also mentioned receiving items that lacked proper roots or showed signs of damage upon opening the box.

What people talk about most

Product

Consumers find product quality to be exceptional, expressing great satisfaction with sturdy, healthy plants... See more

Quality

Users describe positive interactions with quality, noting that plants generally arrive in healthy, sturdy,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting prompt arrivals and... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping and healthy... See more

Service

Customers had positive experiences with service, frequently praising the helpful support, affordable prices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Items arrived on time. Ordered saffron crocus and thought I was receiving dormant bulbs but surprisingly got live plants. Was very happy about that and I look forward to seeing the flowers. Items were... See more

Rated 5 out of 5 stars

Very healthy wee slips and plugs, great root systems. Good communication and friendly approach. Great value for money and speedy delivery. Loved that I got an email saying they’re on their way and nex... See more

Rated 5 out of 5 stars

Love this company. I ordered a tamarillo plant for myself and one for my mum. Unfortunately the first delivery was damaged by the courier, but Victoriana Nursery Gardens were brilliant about rectifyin... See more

Rated 5 out of 5 stars

Very impressed with service of Victoriana Nursery Gardens. My Black Mulberry tree (of nursery rhyme fame -"Here we go round the Mulberry Bush!) arrived this morning -well-grown & packed so well - an... See more


Company details

  1. Garden Center
  2. also in
  3. Plant Nursery
  4. Seed Supplier
  5. Wholesale Plant Nursery

Written by the company

We are a second generation small family, horticulture business in Kent with a passion for growing plants. We offer a wide selection of fruit, veg, herbs and flowers for your garden. Everything we grow to sell is ready for you to plant in your garden and grow on for the ultimate backdrop to your home. Whether you are wanting to grow your own food with companion planting or create the perfect herbaceous garden we can help with it all. As well as offering a large selection of fuchsias we also save our own tomato and chilli seeds (which are DEFRA certified) including many heritage varieties. We grow using traditional methods, without pesticides or insecticides (no-one wants to eat those!) at our nursery in Challock (between Ashford, Faversham, Maidstone and Canterbury), although we are no longer open to the public (this gives us more opportunity to concentrate on growing plants for you) we do offer a click and collect service as well as a full mail order service all over the Country. So whether you are looking to plant an orchard or grow soft fruit for a long term food providing garden, grow delicious vegetables or herbs (with so many incredible flavours, textures and vitamins) or add some colour with our stunning ornamental and flowering plants we have what you need and we can deliver it to your door. Our passion is plants, all year round!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

373 reviews

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4.3

All reviews

(373)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disappointed

I was very disappointed with this. I bought 5 basil plants. They shipped in a box full of shredded paper, and little else, so i was demented trying to take them out and clean all the confetti off the plug plants. Once I did, I realised it was a waste of time. They were very poorly. I will try and bring them back to life, but I would recommend staying away from this nursery online

2 July 2026
Unprompted review
Rated 5 out of 5 stars

I've been in contact with this nursery…

I've been in contact with this nursery regarding obtaining a particular plant..
Off all the plants you can buy online nowadays I was very happy to wait until the plant I bought was available to purchase.
The name of the plant I bought was a Fuchsia,by Harry Dawson called fushia Connie....

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Pleased with my purchases

Items arrived well packaged and clearly labelled. The Jostaberry were much bigger than I expected. The little plug plants looked sturdy and just needed to be potted up, to grow on a little more. Pleased with everything

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service and very quick to respond. When I ordered some stevia plants last year, unfortunately two of them died. I contacted the company and they were brilliant – they replied quickly and sent out replacements without any hassle.

The plants are good quality, the customer service was excellent, and I'm really happy with the way everything was handled. I'd definitely recommend them and will definitely order from them again.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Pre ordered a couple of Asian pear…

Pre ordered a couple of Asian pear trees,as I'm always keen to try something different regarding plants. They were worth the wait,both are sturdy and healthy so in a couple of years I should be enjoying some exotic fruit! Thank you to all involved at Victoriana. Your efforts are appreciated. Regards. John.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Good quality plants

Good quality plants. Good service and quick and careful delivery. Will definitely buy from this nursery more.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Healthy plants and good value

The plants we received were very healthy specimens and arrived within the timeframe given. They had been well packaged and so were transported without being damaged. Very pleased with our purchase, thank you.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Love this company

Love this company. I ordered a tamarillo plant for myself and one for my mum. Unfortunately the first delivery was damaged by the courier, but Victoriana Nursery Gardens were brilliant about rectifying the problem immediately. I received replacements in under a week with a lovely little growing guide too. So excited to see my tamarillo grow. Thank you to everyone at Victoriana. You were great.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Top quality items and service

I've had a lot of plants from Victoriana. All have been quickly dispatched, well grown (not the tiny, scrawny plants you sometimes get from other suppliers) and in great condition.

Very highly recommended. I'll definitely be buying from Victoriana again.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Web site is easy to use

Web site is easy to use. Updates on order and delivery keep you informed. Plants were delivered on time and were well watered and packed. Was a bit worried as the plants were being transported and delivered on the two hottest days of the year but they were healthy on arrival. Would use this company again.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Lovely healthy everlasting sweet peas

Kept me updated as to when my plants would arrive. The courier updated me to say they would be delayed and I was concerned as to whether it would affect the quality of them due to the current heatwave. But they arrived the next day in perfect condition. Will definitely use this company again. Thank you

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Grape vine damaged but replaced

I ordered a grape vine. When the vine was delivered it had been completely stripped of foliage in the box and the new growth snapped off.
I sent a quick email with a couple of pictures to them and they apologised for the state of it but said it may still shoot. Then after another week I received an email stating they had sent another one. Very good of them, unfortunately this was also damaged in transit but hopefully it will recover.
Very good after service.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a "Phoenix" white grape from…

Ordered a "Phoenix" white grape from Victoriana Nursery Gardens on Thursday the 14th May.
Great communication.
Have used them in the past with very good results i.e. grapes. Last time I bought their Kentish Claret "Rondo" with excellent results.
This time did not fancy going all the way to Ashford, so ordered online. Decent website with lots of plants to choose from.
My plant was healthy when it arrived today Tuesday 19th May via DHL. Lots of communication, updates and estimated delivery date. It was well packed with care. It came in a tall cardboard box offering lots of protection.
I'm very pleased with my purchase.

19 May 2026
Unprompted review

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