Fantastic tour. João is an amazing tour guide. He picked us up at our hotel, took time to understand the rest of our itinerary and made real time adjustments to our personalized tour as such. He is a... See more
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These tours in any city are almost always about the guide you get. Well we lucked out w Victor :-). A native born son of Porto, his pride in his city was infectious and his knowledge very deep. He di... See more
Irish Mark was the best guide! Knowledgeable, funny and very interactive. He knew so much about so many different things and Edinburgh. Highly recommend! It was a great day, walking around with him an... See more
Lily at Lily's Tour Company has been awesome. Her help coordinating arrangements for our driver to pick us up at the Universal Studios Grand Hotel on the far east side of Beijing for a very fair fee i... See more
Company details
Our promise to you
Written by the company
- As the leading marketplace for travel experiences,
- Viator makes it easy to plan tours, activities, and excursions around the world. With more than 300,000 experiences to choose from—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—there’s always something new to discover and book, both near and far from home.
- Real traveler reviews give the inside scoop from people who’ve already been there, so you can plan with confidence. Free cancellation helps you plan for the unexpected, and 24/7 customer service means you always have support around the clock. Viator. Plan better with 300,000+ travel experiences. For more information, visit www.viator.com.
Why book with Viator?
Benefits
Ultimate flexibility
You're in control, with free cancellation and payment options to satisfy any plan or budget.
Memorable experiences
Browse and book tours and activities so incredible, you'll want to tell your friends.
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We're owned by one of the most trusted names in travel.
Award-winning customer service
New price? New plan? No problem. We're here to help, 24/7.
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Contact info
400 1st Ave, 02494, Needham, MA, United States
- 781-800-500
- www.viator.com
4.5
Excellent
323K reviews
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Sammy & Noah were GREAT guides
Sammy & Noah were GREAT guides. We had so much fun. Got to snorkel with the turtles, had a wonderful lunch, and made several fun stops. Memorable experience for sure!
12 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I TRAGEDYpaid for the reservation well in…
I paid for the reservation well in advance, and you canceled the day before, gave me my money back, and paid me back. That's okay? A group that already had an hourly program and was attending other attractions on other days. You should be ashamed of yourselves.
12 May 2026
Reply from Viator.com
Hi Jakub,
Thank you for your feedback. At Viator, we take customer concerns seriously and continuously work with our suppliers to enhance the quality of our services. Each supplier's performance is regularly reviewed to ensure we maintain the highest standards of customer satisfaction.
We regret that your experience did not meet expectations and appreciate the opportunity to improve. If there’s anything further we can do, please don’t hesitate to reach out.
Kind Regards,
Viator Customer Support
No issues booking
No issues booking, everything went smoothly and my tix are in the Viator app
12 May 2026
Nice locations
Nice locations, nice guide, proper time breaks, well planned and cost efficient journey.
15 May 2026
Good company easy to access tickets would definitely recommend
Good company, value for money deals, tickets arrive with no problem digitally and you’re ready to go would definitely recommend this company
26 February 2026
Brianna was a great guide and made the…
Brianna was a great guide and made the day fun and exciting.
11 May 2026
Our boat crew was amazing
Our boat crew was amazing! So nice and engaging to talk to. Wines were great, and the boat ride was awesome! Amazing views and so relaxing.
15 May 2026
You need to add some information on…
You need to add some information on where the tour takes you and the Stops involved in the tour
15 May 2026
Robert was very good at keeping us…
Robert was very good at keeping us posted about what was going on and what we needed to do. He also told us a lot about the area and history which was very nice.
10 May 2026
Our Tour Guide Will was Awesome..He…
Our Tour Guide Will was Awesome..He navigated our small group quickly into Versailles passed the crowds but took time to point and give some history lessons on all we viewed...He was great;allowed for plenty of photos and everything went beyond smoothly.
11 May 2026
Always Call customer support.
Customer support was very helpful when I made a booking error.
11 May 2026
User friendly
User friendly. Able to change dates W/O any issues. Seems popular tourism leader.
15 May 2026
Our driver was ready and waiting for…
Our driver was ready and waiting for us. Very nice, nice vehicle.
15 May 2026
Very helpful and accommodating
Very helpful and accommodating. It has given me the experience of Japanese culture.
15 May 2026
Reserve and pay later
Great choice of activities and very easy to book online. I like that you can reserve and pay later and I also got a discount through Blue Light Card.
10 May 2026
booking was easy and i made a mistake…
booking was easy and i made a mistake and booked a tour for a wrong time and it was quickly resolved and the customer support was very helpful and timely
12 May 2026
Very informative tour guide lots of…
Very informative tour guide lots of good knowledge of all the sites we visited would definitely advise people to book with these guys
12 May 2026
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