viagogo Reviews 

Good experience with Viagogo during the World Cup. Tickets were legit and customer service helped me out when I had trouble accessing them. They sorted it pretty quickly and everything went smoothly after that. I’d use them again.

DO NOT BUY HERE!!
June 2026: I bought and paid for 2 tickets for a concert in Amsterdam on Viagogo but later on found out that I could not attend. I sold the 2 tickets again (against a small loss) on Viagogo. Of the 2 tickets I bought only 1 was delivered on the day of the concert and hence I could only resell and deliver that 1 ticket. Now I do not get paid for the 1 ticket I delivered and on top get charged over 250 euro by Viagogo for not delivering 2 tickets. The company does not reply to any contact I try to make. This is just fraud! Never buy here! Other platforms are far more trustworthy.

Great experience from buying the tickets, to the delivery of them and the stadium experience

It was fast, easy and I got the tickets very fast.

Excellent service provided. Tickets arrived on time and communication was superb. Will definitely be using Viagogo in the future

I hadn't received my ticket and was getting nervous. I was able to live chat with an viagogo rep and he was incredibly helpful. Confirming what he could and asking what he didn't know. He was able to reach out to the seller and get her to resend the digital tickets. It was the WORLD CUP after all. Thank you!

All good after I had tickets paid for with another company who let me down last minute don’t use sports tickets office use viagogo they deliver their promises

My seat was great, and the Sooners won. The app worked well, and I had no problems with downloading or transferring my ticket to my wallet. That's all I wanted.

Found the buying experience quite easy. But the late delivery of tickets just hours before the game was nerve racking...especially for someone who has to travel to get to the venue.

Ordering my online ticket went smoothly and no issues

⭐ 1/5 – Missed Iron Maiden Concert Because of Viagogo's Broken Ticket Process

One of the worst customer experiences I have ever had.

I purchased a ticket for Iron Maiden at Ziggo Dome and arrived at the venue expecting everything to be in order. The ticket appeared in the Viagogo app, so naturally I assumed I would be able to access it.

However, when I tried to open the actual ticket, the required link simply did not work. Nothing happened. I was left standing outside the venue while the concert was about to start.

I immediately contacted Viagogo customer support and spent approximately one hour in their chat trying to resolve the issue. Despite all that time, they were unable to provide a solution. While my friends were inside enjoying the concert, I was forced to go home and miss the entire event.

What makes the situation even worse is the complete lack of follow-up. I have contacted customer service multiple times since then, filed a formal complaint, requested a callback, and asked for copies of the communications related to my case. Nobody called me back. Every time I contact support, I have to explain the entire story again from the beginning, as if there is no proper case management system in place.

I paid for a ticket, arrived at the venue, and still could not attend the event because of a failure in Viagogo's ticket access process. To date, the issue remains unresolved.

Based on my experience, I cannot recommend Viagogo.

Paid for tickets that were never delivered — no refund

I bought tickets through viagogo. The order was marked as “delivered,” but nothing was ever transferred to me. I checked Ticketmaster, the viagogo app, and every email account — the seller never actually uploaded or sent the tickets. I received nothing for my money.

When I contacted support, they refused a refund on the grounds that I reported the problem after the event had passed. But the tickets were never delivered at any point, before or after. viagogo could not show any proof of an actual transfer — only a “delivered” label with nothing behind it. The agent admitted a supervisor would give the same answer and that nothing further could be done.

I paid for tickets I never received, and viagogo hid behind a timing policy to avoid honouring its own guarantee. I’m now pursuing a chargeback through my bank and filing a complaint with the consumer authority. Be very careful buying here — “delivered” does not mean you’ll actually get your tickets, and if anything goes wrong, do not expect support to help.

The process of buying the tickets went relatively okay. The first time tickets happened to be fake, the second time the tickets were real. The massive downside was there was literally no information about the seller and no confirmation that the seller actually had the tickets - so one could only hope it wasn't a scam. I understand for private sellers their identity needs to be protected but at least indicating some information about the seller is a good start. For example, are they selling privately or as a business, and furthermore, how much they bought the tickets for and where. Such information would have increased my trust in this company more.

The experience was great now that I know how Viagogo and the tickets within 24 hours and now within the hour, I’ll feel confident using this platform again. I was a little nervous for a while there.

Horrible website with automated feedback. Didnt receive my tickets on time

After more than 40 minutes waiting I was directed to this number: 1‑(877)‑263‑2410

You can skip the bot

great concert

Great ! Everything was oke. Tickets and concert.

Very Nice Ticket Service!! Quick and Easy for a Last Minute Decision!

I recently bought tickets to the Euroleague Final Four in Athens through Viagogo and the experience has been nothing, but superb. They have contacted me multiple times to verify all my details and made sure to follow up with me once the tickets were released to confirm I have received them. Unlike many people who have bought tickets through the Official Euroleague resale site, there were no issues getting into the arena and the tickets were made available to us more than a day in advance.