viagogo Reviews 

6,241
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 335 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward platform and fast ticket delivery, making it very easy to secure access to popular sold-out events at the last minute. People really appreciate finding alternative ticket options when general sales fail, noting that the overall purchase process remains remarkably smooth and completely reliable. Some reviewers were not happy with unexpected costs, mentioning that additional service fees and hidden taxes significantly increased the final price during checkout. Consumers also noted occasional stress regarding late ticket transfers, unclear communication, or receiving incorrect seating details shortly before their scheduled events.

What people talk about most

Order

Clients share ambiguous opinions on order processing, as experiences vary widely among consumers. While many... See more

User experience

Users describe positive interactions with user_experience, highlighting a straightforward and stress-free... See more

Price

People report ambiguous experiences with price, reflecting a stark divide among consumers. While some... See more

Service

Reviewers highlight positive aspects of service, noting that everything generally goes as expected with... See more

Website

Consumers find website to be ambiguous, experiencing a mix of successful purchases and frustrating issues.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Communication ist good. The booking process should be more transparent. The price showing is not the final price. The service fees and taxes aren’t shown.

Rated 4 out of 5 stars

I made a day-of purchase and there was a problem with the ticket transfer that I only realised a couple of hours before doors open. The Viagogo customer service agent that I chatted with was very help... See more

Rated 5 out of 5 stars

Was struggling to purchase a ticket for the World cup game, England v Norway. Used Viagogo and tickets were in my app within the hour. And the result topped off a great experience

Rated 5 out of 5 stars

You pay a lot of money, but they email you with a lot of information and we got in Tomorrowland without any problems. Take your payment email, your e-ticket (pdf) of TML and your ID. You get in line a... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(6,241)

502 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service is really nice

Seller uploaded wrong pdf and that caused so much of panic till last minute but customer service was really helpful and responded quickly and I got my tickets literally 2 hours before match thanks to customer service.

24 May 2026
Unprompted review
Rated 5 out of 5 stars

The support chat agents were amazing

The support chat agents were fast, adequate and effective! I really appreciate the fact that you can so easily connect with a live agent, who will help you even with the slightest concern.
Also, I really like the feature of the app showcasing the view from the different available seats, it is so helpful when choosing and comparing, and honestly, this feature is the reason I bought the tickets from this app eventually.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

All went well

All went well. He took a while to receive the tickets and that left me a bit anxious but all went well in the end. The app kept me update along the process so I would book again whith viagogo no doubt.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Like having a friend take care of you!

It was an easy, uncomplicated process to buy my ticket for the concert. I was impressed with Viagogo personnel who followed up with me personally to make sure I had received my ticket! Thank you!!

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Everything worked out Perfect

Everything worked out Perfect, bought tickets for a limited bad bunny concert, The tickets were directly ready to download. Entering with the ticket was no Problem! Would buy Tickets on viagogo Again!

27 May 2026
Unprompted review
Rated 5 out of 5 stars

great experience

great experience, easy way of purchasing tickets and transaction as well as transferring the tickets went smooth

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Everything worked out well with the tickets. I bought them very close to the event and received them one day before. Process was simple, the only thing I would like is maybe to be more transparent about who is selling the tickets, on the mobile app you cannot see the name of the seller or if it's sold by person or reseller.

22 May 2026
Unprompted review
Rated 1 out of 5 stars

NOT A SERIOUS COMPANY

PLEASE BE INFORMED THIS IS NOT A SERIOUS COMPANY!!! Bought my tickets in February , now is May and tickets still do not arrived. They said it will come 1hour (!!) before concert , which is a joke! They use your money and I am not so sure tickets will come. Have seen really scary comments

23 May 2026
Unprompted review
Rated 4 out of 5 stars

Communication ist good

Communication ist good. The booking process should be more transparent. The price showing is not the final price. The service fees and taxes aren’t shown.

17 May 2026
Unprompted review

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