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viagogo Reviews 

6,237
•
TrustScore 4.5 out of 5

4.4

Events & Entertainment
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Review summary

Created with AI, based on recent reviews

Evaluating 335 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the remarkably quick delivery of their purchased tickets and how wonderfully simple the overall online purchase process is. Many people note that the platform serves as a wonderful alternative for securely obtaining seats to popular sold-out events on short notice. Some reviewers were not happy with unexpected extra costs, pointing out that significant service fees and taxes are sometimes not shown upfront. A few other consumers also felt that receiving incorrect event tickets or experiencing unexpected delivery delays caused a very significant amount of unnecessary stress.

What people talk about most

Order

Reviewers mention ambiguous feedback about order experiences, showing high disagreement among consumers.... See more

User experience

Customers had positive experiences with user_experience, highlighting a smooth and straightforward purchasing... See more

Price

Reviewers highlight ambiguous aspects of price, showing a wide range of differing experiences. On one hand,... See more

Service

Clients share positive opinions on service, noting that everything generally goes well and smoothly.... See more

Website

People report ambiguous experiences with website, showing a wide range of differing opinions. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Communication ist good. The booking process should be more transparent. The price showing is not the final price. The service fees and taxes aren’t shown.

Rated 5 out of 5 stars

You pay a lot of money, but they email you with a lot of information and we got in Tomorrowland without any problems. Take your payment email, your e-ticket (pdf) of TML and your ID. You get in line a... See more

Rated 5 out of 5 stars

Was struggling to purchase a ticket for the World cup game, England v Norway. Used Viagogo and tickets were in my app within the hour. And the result topped off a great experience

Rated 5 out of 5 stars

We bought Bruno Mars tickets very last minute, it was Wednesday for his Saturday Wembley performance. The price was amazing, considering it was sold out event. Tickets were delivered online straight a... See more

Company details

  1. Events & Entertainment

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(6,237)

495 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I was guided by a third party AI on how…

I was guided by a third party AI on how to purchase tickets on viagogo, and it was a seamless easy process, got the tickets cheaper than original price. Got them same day of concert. Great experience. Bought with confidence.

7 June 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing Experience: Inflated Prices and Poor Customer Support

The price increased significantly during the purchase process, which was very disappointing. As this is a third-party ticket reseller, the experience was stressful because there was no certainty about whether we would actually receive the tickets. I purchased the tickets as a gift and immediately wanted to request a refund before the payment had even been processed from my bank account. However, it was extremely difficult to contact customer service, which only added to the frustration, ans the tickets had not been released from the primary seller. Overall, the lack of transparency, inflated pricing, and poor customer support made this a very negative and stressful experience.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Fast and reliable

in the beginning I was a bit afraid of buying a ticket to Bad Bunny's concert 2 hours before the show.
But everything worked perfectly, the communication, the speedness from the site to share the status and to send the tickets.
I really trust the platform now and recommend.

27 May 2026
Unprompted review
Rated 4 out of 5 stars

Those fees 😵

Really amazing experience purchasing tickets. However, paying nearly 50% of the value of the tickets in fees is outrageous

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is really nice

Seller uploaded wrong pdf and that caused so much of panic till last minute but customer service was really helpful and responded quickly and I got my tickets literally 2 hours before match thanks to customer service.

24 May 2026
Unprompted review

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