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viagogo Reviews 

8,375
•
TrustScore 4 out of 5

3.9

Event Ticket Seller
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Review summary

Created with AI, based on recent reviews

Looking at 410 reviews, reviewers had a great experience with this company. Consumers often report that the experience involved a seamless and smooth process for purchasing and receiving tickets. Many people liked how easy the buying experience was, noting quick delivery and straightforward transactions. However, some customers also mentioned that the additional fees and taxes can be quite high, making the cost excessive for some. A few other people felt that there were concerns regarding ticket authenticity and uncertainty, or issues like receiving tickets late or seats being downgraded.

What people talk about most

Order

Customers had ambiguous experiences with order, reflecting a high level of disagreement regarding the... See more

Price

Reviewers mention ambiguous feedback about price, reflecting a wide range of differing consumer opinions.... See more

Website

Clients share ambiguous opinions on website experiences, reflecting both major satisfaction and significant... See more

Service

People report ambiguous experiences with service, reflecting both strong praise and notable concerns. Many... See more

User experience

Consumers find user experience to be positive, highlighting that the entire process of buying tickets is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The seats were amazing! We had an unforgettable time, it was a unique concert!! My only issue is that I bought this tickets because vip parking was included, when we arrived to the venue, they didn't... See more

Rated 4 out of 5 stars

The venue was relatively small, and our tickets were standing room only (most of the audience was in the sitting), so the concert cobditions were not ideal. Thw show itself was very good but our viewi... See more

Rated 4 out of 5 stars

Purchase was easy and I received my tickets quickly, much sooner than I'd expected. On the day they were scanned at the gate and everything went smoothly. I have to say though tahat I am a nervous p... See more

Rated 4 out of 5 stars

I have to be fully honest, I never would have used any ticket sellers other than Ticketmaster/Axis/o2 but, on this occasion I did and am so overwhelmed how straight forward, speedy and genuine everyth... See more

Company details

  1. Event Ticket Seller

Information provided by various external sources

Tickets for Concerts, Sport, Theatre at viagogo, an online ticket exchange. Buy and Sell Tickets 100% safe and guaranteed.

Contact info

3.9

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(8,375)

1,041 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Easy and safe

It was easy to see exactly if the place you choose is a good place. It was the first for me to buy tickets for a big show like that, at first I was a little bit afraid to buy , because of many site are fake, but no, everything went well and I had a great time.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Best bang for the buck

After comparing seats and prices, I chose Viagogo because I found the best seats at the best price.All fees were included; no surprise add ons!
The tickets were a present and transferring to the recipient was quick and easy.
Thank you!

20 June 2026
Unprompted review
Rated 5 out of 5 stars

A Smooth and Satisfying Experience

I monitored tickets for the event for several weeks and was very happy to finally find the ideal seats.

The website was simple, clear, and easy to use. I also enjoyed browsing the available tickets. After the purchase, the instructions for downloading the tickets were clear and easy to follow.

Overall, it was a smooth and satisfying experience.

14 June 2026
Unprompted review
Rated 3 out of 5 stars

Too expensive

Too expensive. Misleading price marketing that should be illegal. But okay customer service.

17 June 2026
Unprompted review

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